Scotia Double Glazing www.scotiadg.co.uk

On a new build property less than 6 months old the french/patio door now completely fails to latch and is now not possible to be locked. Probably due to distortion of frame and faulty installation by contractor. Total rubbish workmanship and supervision during construction and installation

Excellent service. Quality products. Other companies try hard to sell, Scotia let the quality of their goods speak for itself. Been around a long time so doing something right! Would recommend.

Posting for my Elderly Mother - 2 recent positive experiences: She had a front door fitted 7 years ago, but developed a small problem with it. They came out and repaired it under the guarantee with no hassle. Due to this she broooked them to replace a window and back door. This was done well in a clean and tidy fashion on the date arranged. Afterwards my Mum spotted a small flaw with some sealant - again they returned quickly and without any hassle and repaired it to good standard. We felt the prices were competitive and my Mum is very happy with them overall....And she's a hard woman to please! :-)

The service I received from start to finish was 5/5. The quality of the product- windows, doors and roof line to my property was very impressive and has completely changed the way my house looks for the better! The whole process was smooth, the fitters were friendly and clean while doing an efficient job and they spoke very highly of the Director, Mr McKnight, telling my husband and I that he runs a tight ship with customer satisfaction at the top of his priorities and is brilliant to work for. I think that speaks volumes for how a company is run- if the workmen respect their boss then they will work hard and on our property they couldnt have worked any harder!The price was fair- yes it isnt the cheapest quote out there but at the end of the day you get what you pay for- I havent found another property with double glazing products that looks as nice as ours!

Thanks Scotia for the brilliant job you completed and thank you to Mr McKnight for running a fantastic company!

We were very happy with the conservatory when built but subsequentlyhad a problem with a leak from the radiator. The plumber came out -eventually - and said there was no problem. We had our separate central heating company out on three occasions. After extensive checks under all our floorboards they fedback the problem had to be with the conservatory radiator. The plumber came out said could see nothing and sent for the joiner. The result was under the flooring was complete mush. We were given the pipe which had a hole through it. Half the floor was lifted and it took 10 days to dry out. We are considerably out of pocket with cost of calling out central heating company, heating the conservatory 24/7 for 10 days and putting up with the smell. We have repeatedly called , written, and asked for contact. There has been absolutely no response.

The after sales service/contact has been appalling.

7 double glazing windows installed.

Scotia were not the cheapest quote obtained, but salesman was friendly and offered no hard sell. An honest pitch.

The windows look great from a distance and really do stand out in my street from the neighbour's.

However, once you get up close to them, they were very poorly finished products with absolutely no attention to detail shown during production.

most worthy problems of note,

1 window failed to remain closed on the night following installation.

1 pane was supplied scratched.

All said, they are (ongoing) trying to put it right and have been experiencing some resistance from me as I try to cope with the idea of my home being 'dishevelled' again.

As others have posted, the workmen who have been out are very polite and display competency as they go about their work.

They are coming back out for another attempt next week.

Still to rip 1 window out completely.

Still to replace another separate glazing unit as the current 1 sits at an angle as it is not square. Yup, you read that right - I have an off shape.

You do expect a few minor hiccups when undertaking a sizeable piece of home improvement, but my experience has been verging on the frustrating.

Guess I'll be next for Mr McKnight's (Financial Director) call.

I had heard other bad things about the man prior to looking at this site.

Given what's written here would suggest he and I will not see eye to eye.

Overall (subject to review after Mr McKnight's expected call)

worth the price? - no

worth the hassle? - no

Scotia fitted a patio door to replace a window and the work was so good we went back to arrange the build of a conservatory with climate control air-con/heating ! Conservatory was built three years ago and has been in use daily since then - winter or summer ! Only ever had one problem with the air con / heating which was sorted asap - then a wee problem with a tiny leak which again was fixed within a short period of time . The workmen from day one have been excellent - very pleasant , friendly and concientious ! I would without hesitation recommend Scotia !

I've twice been a customer of scotia. They fitted my double glazing a couple of years ago, and more recently done my roof.

They weren't the cheapest on the market but the quality and professionalism of the fitters was brilliant! I took my time in choosing them, and got quotes from few places but my sister in law recommended scotia as they done a good job on her place.

I would definitely use them again. The salesmen were a bit tenacious but I think its to be expected. As a grown woman I know how to say no to salesmen and I definitely didn't feel intimidated.

I'd recommend them and have had no problems with the windows or roof so far.

I contacted Scotia recently regarding a Sunroom. Further to the initial telephone call, a salesman duly arrived to discuss and seemed polite and knowledgeable. That, unfortunately didn't last and he became the salesman from hell - 3/4 pushy calls to my house and mobile every day for 2 weeks. He also developed an attitude, refused to respond to my questions in writing and ridiculed my (perfectly reasonable) questions. The final straw came when he called 6 times in one day and threatened to withdraw the quote if decision wasn't made there and then - I told him to shove it (ironically, and despite the salesman, we were going to proceed with the quote). One to avoid!

Our conservatory was finished about 8 weeks ago and all in took around 9 months to complete. A fairly large part of this delay was our local council and we had to often push Scotia and the council along a few times. The most important thing for us was always going to be the end product, and we are delighted with it. Scotia have done a fantastic job.

It can be difficult getting someone to answer the phone when you call them, and you sometimes get an attitude, or no call back, but have faith and they will deliver.

We use the conservatory all the time, and it's worth the extra for a glass roof. We would certainly use Scotia again.

Workmen were often subbies but they were polite, clean and worked extremely hard. When we had issues, they didn't squabble or argue, they just sorted them (albeit not as quickly as we hoped).

The niggles won't be remembered, but the conservatory will be enjoyed by many for a long time to come.