Moben Kitchens

Due to a lack of skill instead unskilled installers ruined what was meant to help lift what had been a traumatic unsettled 3 years prior instead made situation a lot worse which led to divorce later after which a near fatal accident occurred proved another failure refused to do resulting in having to pay to hav built in oven removed then re installed due to what was an horrendous accident

We had a moben kitchen fitted just before they went bump ( for the second time I believe) the skins came away from the cupboards and because they were taken over by another company but still trading as moben we had to pay again for new doors and their appliances couldn't be repaired when they broke either !!!

We had our Moben kitchen fitted over ten years ago and is still going strong. I have no complaints, the units and doors are still as good as new. The dishwasher and amazing range cooker are still In full working order.

If more satisfied customers wrote good reviews I'm sure there would be more good than bad but unfortunately we only complain so I thought I would write about our wonderful experience with moben and would certainly use them again.

My kitchen was fitted 6 years ago and I was and still am very pleased with the service I received. The units are exactly what I wanted, and everything is still beautiful, except the work surfaces.

50 per cent of them are becoming sticky (not my lack of cleaning them). It appears to be a resin like substance seeping through them, which will not wipe off with either hot soapy water or general kitchen cleaners.

As my kitchen is well with the warranty period I should be able to claim under the warranty, but of course, with Moben going into administration, there is no recourse.

If anyone else has experienced this problem, and more importantly, been able to cure (eliminate it), I would be extremely grateful if they could tell me how to go about it.

I used these guys in my old house and they were awful. There were a number of things wrong with the fitting of the kitchen that were dealt with in the most cak-handed way. It took 3 months to finally finish everything after they promised it would be done in 5 days!

The customer service was poor and there seemed to be no communication between their departments.

One of the worst companies I've ever dealt with.

One year of saving for my new kitchen lost in a moment. Thanks for nothing including the representative who made me pay by cheque.I lost £3000.00 and have no or little chance to get any of it back except from the generosity and charity of others.

After the shock of Moben going under I could kick myself for paying the deposit by cheque. I have been told that there is little or no chance of any recompense or refund. My luck came good when my friend told me about other companies that were trying to help Moben clients in my position.

I went with a very good company that guarantees deposits and standards through there Trustmark membership and reputation. This has made us feel a whole lot better. Anyone in my position should use a Trustmark company to guarantee there peace of mind. The companies that are helping are.

Wren Kitchens

Magnet Kitchens

KBBC Kitchens

You can visit there websites and make your choice depending on your preference and budget.

Good Luck

Karen

The salesperson that came to my house to quote for a new kitchen made the assumption that I was some stupid housewife. He was patronising and 'acted' his way through a ridiculous sales patter. He was in my house for almost 2 hrs when he announced he was going outside for a 'break'. I explained that I needed to pick up my daughter from nursery and he told me not to worry, he'd make the break a quick one. When he was done he went to the bathroom and came out with his flies undone. He then quoted me 19500 for a factory painted MDF kitchen (which I know I can get hand painted solid oak for the same) and then proceeded to tell me it was my lucky day and I could get 25% off bringing the cost to 14500 (still extortionate). I said no and he went through this idiotic charade of pretending that his bosses would be angry with him but he could knock off another 1000 (still extortionate). I said I would let him know. I finally got rid of him after 2.5hrs. I later sent him an email rejecting the quote and he came back offering 11500. My kitchen is tiny and this cost did not include any appliances/tiling/flooring etc, just units. My personal opinion is that the sales patter of this company is very out-dated and condescending and the kitchens heavily over priced. I have now had a quote for beautiful timber hand-painted kitchen including appliances, re-flooring and tiling for 8500 from another company who I am thrilled with. I would never choose to use Moben again.

For the second time in the last 4 years, Moben, Kitchens Direct, Sharps & Dolphin have gone into administration - let us hope they go for good.

Agressive commission salesmen, sub contract fitters, poor customer service,

the list goes on with more complaints against this company than all the rest put together - good ridance to expensive average kitchens - The only people to feel sorry for are the customers who got conned by this company.

So the companies who give poor customer service do go to the wall, such as

Simply Kitchens in Currys, MFI, Focus & now Moben & Kitchens Direct.

What will that fluffy sleeved L Bowen be promoting now "How do I get a Moben Designer" - how much did they pay him to con people ?

The 50% off is a gimick. The price that you get from the designer still has 20% to bargain with. Choose a Kitchen with Moben, you will get the same one from Kitchens Direct for less money...they are the same company, just operate differntly.