Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

Don't use Optical Express. Hard sales, take your deposit and then constantly cancel your surgery with flimsy, untrue excuses. Find another company.

To whom it may concern, I would not recommend Optical Express for laser eye surgery.

Optical Express inappropriately and recklessly recommended iLASIK to me as my sight prescription was unstable and unfit for the iLASIK procedure. I was very young at the time (a recent university graduate) and vulnerable to their promise to correct my short sightedness. Their recommendation was not only negligent but an abuse of Optical Express’s duty of care.

Had I been properly informed of the risks – I would have never opted to undergo this surgery. I have been taken advantage of and exploited for what is to me a large sum of money – as I have now had to start wearing glasses, only 4 years after having the laser eye surgery.

I would like to offer to anybody who is considering underdoing Laser Eye Surgery with Optical Express and would like to hear about my experience, please don’t hesitate to get in touch.

Thanks,

Had my consultation at Leamington Spa, Bedford St on 04/02/2020 They took my £1000 deposit and signing me up for finance (**to date, still not had my deposit back or my finance cancelled)

So I was "qualified" to go ahead they scheduled my surgery for 5th of March 2020 at Birmingham Temple Street to have Lasek idesign on both of my eyes for £5590.. . I put down £1000 for the deposit and the rest would be paid with finance. My surgeon discussion via phone was brief With a Dr who just told me the basics. The day of the surgery comes. After the pre surgery tests were completed, I was then walked into see the Dr. He in short basically said the results at my pre- consultation did not match the results they had taken today and that my eyes were not suitable and I could not continue and would get a 100% refund.

I was told I’d receive a phone call the next day but I heard nothing.... so I phoned them instead I eventually was passed on to a Sales Manager. Again in short said I would get a 100% refund because it was them who cancelled.

Still waiting...

So Sent emails to the Sales Manager and customer services for a update regarding my £1000 deposit refund and the £4590 finance that still needs to be cancelled!

It's now 13/03/2020 and

again still waiting for a response.. Customer service is shocking. No refund receipt and no proof they have cancelled the finance. They are illegally holding on to my £1000 deposit. I'm currently receiving/seeking legal advice and preparing to go to small claims court Please avoid this Company at all costs!

I will update this review and change my opinions if optical express refund me what I'm owed and cancel my finance.

fantastic service at Barnsley thanks . Efficient,friendly, helpful

I had an appointment at Optical Express in Bluewater. They were very unorganised and I ended up waiting for ages as were others. I passed the tests and was suitable for lasik and paid a £500 deposit, and was informed that I could pay the balance after my telephone consultation. A few days later I received a call requesting the balance even though I hadn't received my telephone consultation, which I refused to pay. When I had my telephone consultation a few days later,I was then informed that the lens replacement would be better (and £2,000 more)and was told that lasik now wasn't suitable. I then cancelled my appointment as I was not prepared to pay more money for something that I hadn't wanted in the first place. I was informed that it would take up to 28 days for a refund. I had to make several calls chasing my refund, and was told that it was 28 working days, strange that money can go straight from your card to them but you have to wait so long for the reverse. Well 28 working days equates to nearly 2 months, which is an absolute joke. I have had to make yet more phone calls even though they are well over the 28 working days and am still waiting. Bad company to do business with, my wife had her eyes done at Optimax and had no trouble, so I am going to have my eyes done with them. Be very careful about leaving a deposit and having the hard sell to go for the most expensive treatment. Good luck

Having had my initial consultation back in September at which I was advised that I was suitable for Lasik treatment. I booked the procedure for 3 November and my telephone consultation on Saturday 21 October. 15:30 to 16:30. I sat by the phone until 18:00 but had no phone call. I went out and at 20:00 the surgeon rang and left a message on my answer machine. No apology, just said he would try again either Sunday or Monday. Sadly, no phone call was received.

So I rang the 'Customer Care' number and eventually spoke to someone from another department as there was no one available in Customer Care. They first suggested I booked another date for my procedure. When I pointed out that I had booked time of work as had the person who was going with me they said someone would ring me between 14:30 and 15:30 today at work.

Needless to say there was no phone call. I rang them again and I was assured he was running late but would ring me today. I cleared my diary and sat by the phone until 16:30 at which point I had to leave the office for another appointment.

Now I will have the task of getting my deposit back. Should be fun.

What a shower they are. One other thing I noticed when having the initial consultation. The PC they were using was running Windows XP. So much for the £350m they claim to have invested in their facilities. They are pushing your personal data around a network that is not secure. There's customer care for you.

I have been a customer of Optical Express for some years now and in that time, I have had numerous problems with the appalling customer service. My most recent experience has been the worst however.

I received my latest batch of lenses in September. Prior to this I had been experiencing headaches which I put down to working in front of a computer and driving a few hours each day (with a young baby in the car on most occasions). I had assumed (wrongly) that my lenses couldn't be the wrong prescription given that I had my last eye test with OE within the last year - at which point I was told my prescription had changed and my lenses would be updated.

The lenses I received in September, specifically the left ones, I could barely see out of. I didn't know if there was an issue with the lenses themselves or the prescription but either way I decided at that point that I needed to see another optician, given the copious problems I have had with OE.

Upon doing this, I discovered that the prescription for my left eye is not -7 as they had been sending me but instead it is now -10. I can only assume that despite the prescription change at my last check-up they have continued to send out the same, out-of-date prescription lenses.

I'm only sorry I didn't seek a consultation with another opticians sooner. Not only has the poor service I have received in the last few years at Optical Express caused me considerable stress and anxiety but it has actually damaged my eyesight and worse, could potentially have put my child at risk. I have since cancelled my direct debit and would discourage anyone from using the company.

I had my eyes lasered with optical express in cork! There an absolute joke!! Iv had years of blurry vision and dry eyes after being promised aftercare and now there trying to charge me 70euro for an eye test I was told I wouldn't be charged for ! My laser didn't go to plan andsy vision was blurry but I got pregnant afterwards and I went over my years gaurentee but I was told that wouldn't matter they'd look after me!! It's just stress and worrying!! Don't choose optical express it's such a huge risk your taking! It's the biggest mistake I ever made iv blurry itchy dry eyes ever sine! And there just a heartless company who only care about money

After 4 visits I was not seen less than 15 minutes after the appointment time. On one visit after waiting 35 minutes without any contact or indication that I was going to be seen. I asked at reception how much longer I was going to wait. After checking with the optician the receptionist told me that the optician would look at my notes and call me through in 10 minutes.

The cost of my treatment is just under £7000 for this amount I feel that my time should not be wasted hanging around in a waiting room full of other people just waiting. The staff that I saw walking around or sitting in reception all seemed to be on a break, no-one seemed to be working or talking about work

I had a bi-focal procedure done at Optical Express, Westfield W12 in August 2016. It went well. I had a few aftercares (eg first week, first month, bi monthly etc) there or the Uxbridge branch. my last check up was in Feb 2017 and I was told by the optician there to return after 6 months for the final check up. Recently when I called to have my LAST check up booked(part of the 12 months agreement) I was told I had to pay £50 because I missed the last 3 monthly check up after my last check in Feb 2017, on the say so of a staff's note from Westfield. I told the so called customer service rep from Scotland somewhere that it was a complete lie, as I was told to return in about 6 months time to have the final check up. I was furious that someone in Westfield wrote the note in their file that I should have returned after 3 months and since I missed it my final check up is null and void unless I pay £50. This is so pathetic of Optical Express, that after I spent over £5,000 to have the procedure done and for them to lie to deny me the final check up and just wanted the £50 extra. I will not have my final check up with Optical Express not just because of the £50. It is more on principle that they lied and the customer service rep was not customer focused at all. I think Optical Express deserve a two fingers salute from me. If you want anything done with your eyes, think twice before you commit yourself to Optical Express. Their customer service is diabolical and pathetic. Their staff in Westfield lie also and this Scottish customer service rep does not seem to have any common sense and to believe what was written merely by a member of Optical Express staff. If she does not take into consideration of the customer, what is the point of having a customer service. She should have looked at the trend of my previous appointments that I kept religiously. After all, it was my eyes and I would not have missed any recommended appointment for anything.