Office Supermarket - www.officesupermarket.co.uk

From what I can gather - these folks are just a front selling outlet for several producers.

The cabinet I ordered came in from 'Dams'. It arrived the next day - as it was supposed to.

But the next day I had the email saying it had been despatched and to expect a call from the carriers to give delivery time?? Really??

The 4 packages were all opened, and found to contain an extra shelf, and extra base, but precisely NO sides..

No instructions, and No fixings. How quaint.

Call customer services, they raise a 'ticket' and you should expect a call or email within 18 hrs.. yeah, right..

Don't hold your breath.

Email two days later - enquiry solved and escalated - manufacturers will despatch missing items.

Expect a call / email within 18 hrs... yeah, right..

Email again two days later.

It can take 7 - 10 days for them to contact you??? Why say 18 hrs then??

7-10 days is simply too long - I need to get this project sorted and finished.

"It's what they quote sir"

Escalated again - I need it tomorrow or let me call them and ask when it will get here?

Call us but it will take 7-10 days to get to you.

I'll have my money back then.

We need to collect it before that can happen

How long will that be??

Yeah - you can guess..

What an utter load of dribble this firm is.

Never, ever again will I be wasting my time with them.

Bought 2 office chairs and after 1 month's use, both chairs developed the same fault. Reported the problem to be told this was down to wear & tear. Advised that surely an office chair should not be showing signs of wear and tear after 1 month. They have refused to even take these back to look at. I am having to resort to a chargeback against my credit card to try and get the service they should be giving by law.

I would not recommend you use them.

Web site looked great and had stylish home office desks, not the cheapest but great choice. However they pheavily promote themselves for next day delivery but this doesn't happen. Ordered an office desk and chair last Thursday as I was home on Fridat, selected my second choice as first choice wasn't on next day delivery. CHair only arrived and was left outside front door, no one even knocked the door, but no desk. Looked at their online tracker but that showed that neither had been despatched so come 3pm rang them. I have rang them 4 times and only once have I had to wait less than 20 minutes. Was told that they didn't know what was going on it someone would call me back. No call back but got a text in the evening saying it would be delivered on Tuesday (as it was bank holiday Monday) so took the day off work to wait in for it. Again come 3pm no delivery and nothing on their website tracker so call (another 25 minutes). Told they would escalate it and someone would call me back. No call back. Received a voicemail at noon today (Wednesday) saying they are looking in to it and will let me know. Call them again a few hours later (only 15 minutes wait this time) and as usual they can't tell me anything, don't know when it will be with me and can offer no solutions. Cancelled the order and will not get those two days of my life and hours on the phone back. Very unhelpful staff each time on the phone and no service whatsoever

I ordered a desk the following day I tried to track and it said my order did not exist so I rang the call centre - after holding for over 30 mins I finally got through. However after being told to hold again was promptly cut off!!! they did ring to back to assure my order would delivered the next day as it has missed the cut off. Again I went to track my order and again it said my order did not exist. The dread of ringing the call centre again was confounded as I was on hold for 45 minutes only to be told my order was now cancelled. I would not recommend this company at all I have never dealt with a company who for one keeps you on hold for such a long time and when they say the product is on a next day service do not believe them as its not true!!! I will now go elsewhere for my order and hopefully receive a better service.

Ordered a computer chair on 22/4/2016,as of today 16/6/2016 my chair has still not arrived. Keep Emailing customer services, only to keep getting replies that they are having difficulties in the supply chain.Still waiting for their latest excuse.

Ordered furniture with a promised delivery of today. Hasn't arrived and no communication. On hold for 45 minues then disconnected.

Pointless and completely indifferent staff who clearly couldn't care less.

Wouldn't be surprised if the company was operated from within the back of a van.

AVOID.

Placed a next day order at start of month, still waiting on at the end of the month.

Customer service have lied to me, so far they have promised callbacks, have closed online queries raised and have even assured me of a delivery date which has come and gone.

If you want your items do not order from Office supermarket.

If I could leave less than 1 star for them I would!

No next day delivery.no one knows where it is or when it will arrive. Google should not be promoting this company.

if i dont get my refund in 7 days i will be claiming it back through google pay insurance.

This company is a joke. Waited over 45 mins on the phone to customer services, first time i got cut off then had to wait another 45 mins!!

On the website they said NEXT DAY, im still waiting 3 days later

Spoke to someone in cust service eventually and they said they couldn't help as it was shipped directly from their supplier. They had to investigate and then call me back within 4 hours!!!

What an absolute Mickey Mouse Company, I will never be using this company again. I recommend to stay well clear of them!!!

We ordered a number of large items from this company. It took a few days to get all all the items unwrapped. The last item was a three drawer pedestal which had the top broken off and various large pieces of wood broken off. Contacted this company by phone three times before we spoke to any one, It took at least 30 minutes each time to get a response and when we got trough they refused to do an exchange of item without pictures,

We took pictures only to find that the on site damaged goods form does not work so we are still not able to get this company to contact us about getting a replacement unit.

will not be ordering any more goods until this is resolved by replacing the smashed unit.

Very poor backup/support and impossible to contact. Harvey St Claire. Thornbury.