Kitbag - www.kitbag.com

Since returning product no replacement no refund . Noticed company was dissolved in 2016 so why they are still in business is beyond me. I wish I looked before purchase. Ruined sons Christmas

I ordered goods to be delivered direct to my brothers address (which was the default address) when I received an email its stated the order was being delivered to myself. When I tried to contact them immediatly after placing the order chat was unavailbale. There phone lines were dead & no one answered my email. I rang the following day to make sure the order was delivered to the correct address. This did not happen, would not use again! Avoid at all costs!

I did get in contact with them again, this was there answer!

Unfortunately we are unable to change the shipping address on your order as it has already been dispatched from our warehouse.

Please accept our sincere apologies for any inconvenience this may have caused and thank you for your patience. What a waste of space their error and they can’t do anything about it! I actually spoke to them before the goods were shipped! Again avoid at all costs!!

Stay away from this website. Their customer support is such a joke. I returned a parcel and they were making all excuses not to refund me. 6 weeks of emails and and doing their job for them. They still choose to ignore my request to make a formal complaint. You seem to get a different person responding to your email so it always takes longer to resolve. STAY AWAY don’t say I didn’t warn you!

Ordered my Stadium Spurs shirt this time and it arrived within 4 days, including one of the days being a Sunday. Impressive once again. Great price too. Highly recommend to family and friends. Well packaged too!

Ordered presents for grandchildren for Christmas. Said in tracking sitting in delivery depot and has been for the last 18 days Spoke to kitbag customer services several times they promised to look into it and call us back. After several phone calls to them no one bothered calling back. Still don’t know what is going on. Hermes have the parcel by cannot get to speak to anyone there only automated machine which says that the tracking number kitbag gave is not recognised. Do not use them I wish I had read the reviews before I ordered with them. Never again

Ordered 2nd December 2017, apparently dispactehed on 4th Deember. Still nothing. Pathetic. Second time this has happened with Kitbag. Will never use them again and will give them a bad name to as many people as I can. They say they will reply to my email in 24 hours. Good joke, lets see how long it takes this time. Took 4 days last time.

Liked: The idea of never using them again

Cons: The whole company.

Ordered a team sweatshirt, it arrived after 2 week. No paperwork or tags in the envelope. Item didn't fit, it was never worn returned item by UPS, 3 weeks after return, received this email:

• The item was customized. Customized items are final sale and cannot be returned.

• The item was returned damaged. Returns must be in original condition, unworn/unused with original tags and labels

Item is being donated to charity.............SURE

THEY KEPT THE SHIRT AND MY MONEY. I am sure they will sell the shirt again

Placed an order & used a 10% discount voucher code which was applied at checkout but when I received my order I had been charged the full amount. Contacted kitbag several times and have received conflicting emails back. One stated a refund has been processed and I would receive it within 3 working days others never mentioned any refund. Needless to say I haven't received any refund. Very poor customer service and doubt very much that I would buy from them again. Beware people and check your invoices when receiving your goods to make sure you pay the correct amount.

I very rarely write reviews but I'm so annoyed I must warn people about this company. Shocking customer service. I have been waiting over 3 weeks for my order, 3 phone calls made to them and still no sign of delivery. They have made no attempt to communicate with me and I have had different explanations each time I call, cannot trust them any more. They still have my money! At a loss now and can't do nothing about it. You have been warned!

The first error i noticed is that when ordering using your mobile phone, the delivery is more expensive than when you order from a computer??? Do they think we are stupid. I then wanted to change my order 1 day after i had placed it, they told me that the order had not yet been picked, but i had to take delivery and then return it.....!!! This makes no sense. In the end the same chap who kept picking up the phone in their customer service was so clueless that i cancelled the whole order. I then paid £10 more and ordered with Adidas direct and i am so glad i did, it was worth the extra £10 spent. They also have no product knowledge and do not go out of their way to guarantee customer satisfaction.