Richer Sounds www.richersounds.com

we wanted a nice loud system to enjoy our weekends went to the t/wells store and explained in detail what we wanted , they sold us the amp tuner speakers etc.After many returns with the equipment as failing to provide what they said it would we then spent time exchanging and purchasing new items including more speakers.Again the system failed and we were told we were playing the wrong music , at the wrong volume ?? ok start again different amps again the speakers blew sent for repair and they were damaged in transit new speakers were sent out to last a couple of weeks and failing again.Took to the shop which is an effort as they are floor standing speakers , offered the packaging to be told not required, three weeks later the store ring and we were thinking great speakers ready for collection ,,, no ! they wanted the boxes ,took the boxes to them and now 5 months later still no speakers !! i have asked twice now for an update and still not heard a thing.Now i could walk to France and back in that time .We are also left with a sub woofer that we were advised to buy that only works at 25% as the amplifiers they have now sold us do not support a sub ??!! do they know what they are selling ? not at all they seem to just be happy to take your money then the after sales is rubbish !!!

My CD player would not play via amplifier connection after the decorators had moved it. And there was a problem with a missing connection in one of the speakers. The staff at Southgate resolved the issues AND did NOT charge a penny. Amazing service. Rarely found in this day and age. Thank you Soutgate staff! I can enjoy my old CDs once again ????

Date of experience: 30 April 2023

Bought a Samsung TV from Richer Sounds back in January 2020 with 6 year guarantee. Now the TV has developed an issue with there being bright areas on the edges and in the centre. Richer sounds technical advisor told me that my TV would be worse off having a repair. I have posted this issue online on forums and was informed that it is the LED diffuser lenses that have most likely come away inside and an easy fix for a professional technician. Richer Sounds Guarantee is not worth purchasing a TV from them if they cannot follow through on their promise and do not trust their technicians to return the tv in a better working condition. Myself and my wife have purchased many TV’s and products from them, and recommended family who have also purchased tv’s here, but I will no longer support them because of their failure to support me the first time I have an issue with a product inside their 6 Guarantee.

Appalling company, we would never buy from them again. They attempted to charge for delivery whereas the television was advertised as "FREE" delivery. The actual delivery was problematic throughout, the drivers were rude, unfriendly and in so much of a rush they damaged the staircase wall. Richer Sounds excuse was that deliveries times are scheduled and they don't have the time to be polite and careful in customers properties. They refused to compensate us for the damaged wallpaper say that the wall looked like bare plaster even though we are disabled pensioners incapable of doing any DIY. After much argument Richer Sounds reluctantly agreed to refund the incorrect delivery charge, adding that we could buy a tin of paint with the refund. Their moto is ""We genuinely want you to be a customer for life". Well they failed miserably in our case.

Excellent service from a very professional Branch Manager at Prestwich Store, very helpful. Also received a first class service from Richer Sounds Service Dept. Gave me great advice which enabled me to fix the problem straight away.

Bought Cambridge Evo 75, B&W 606V3 speakers and a pair of subs.

At the last minute I decided to change the order as I noticed the prics of Q Acoustic 3060s had dropped - no problem; the order arrived next day and was correct. Very happy with the service Richer gave me.

And I love the idea that the business is part employee owned - if only more retailers had the same model, then living in the UK would be far nicer!

I made an online purchase of a Denon Tuner with a Goodmans surround sound speaker system which I had installed whilst building a new room - but did not use them for about 4 weeks.

When placed live after a day or two of working the Goodmans sub-woofer wouldn't power on. I contacted Richer Sounds online customer service at 3pm on a Friday afternoon, the day it happened, they arranged an immdediate appointment for me to attend their shop in Southgate and by the Monday morning I was back at home with a suitable replacement. Impressive service from a retail chain that it is a pleasure to deal with.

After much deliberation, I popped into my local Richer Sounds shop in Bath and was greeted by Will. Cut a long story short, Will and the rest of the team are very knowledgeable, excellent at looking after customers and incredibly professional. I have bought stuff from this store for some six years now and each time the team have looked after me. So a big thank you - you guys are an excellent example of what Customer Service should be like. A special thank you to Will for spending over an hour with me explaining the pros and cons of each tv that I was looking at. In the end I bought a Sony AF8 and it is brilliant.

I have just bought a Panasonic TV and sound bar from your Prestwich store and i was really impressed by the person who served me, he was so helpful and informed in all areas to my questions . i would certainly recommend a visit to the Prestwich store ask ask for the person I dealt with. 

After buying a Bluetooth turntable for my daughter which she absolutely loves ( great that kids now love vinyl again )

I went back to the shop for some advise on my existing system .

The guys were super helpful even though I was not about to buy anything at that time !

Would definitely recommend them!