Available Car UK, East Midlands

Purchased Nissan Juke in July 2017 from Cannock. Part Ex my old car and received price that was quoted on phone. £6500. Put down £4000 on Juke. Whole experience was business like and efficient. Car purchased in excellent condition

Only one negative - Had to phone twice after ten day wait to receive cheque for outstanding balance. Finance department needs to be aware of delay

Please be wary of using this company if you are selling your car to them or if you trade in your car against another of less value.

Then will take your car and then send you a cheque for it some time later. This means that by the time a cheque clears it could be over a week until you get your money.

I had this experience with them when I agreed to part exchanged my car with them on a Monday. They would take my car on Friday and in exchange I would get my new car and the balance owing to me of 3.4k. When I arrived on the Friday they had an envelope with all documents ready for signing. When I asked about my £3.4k I was told that they had no cheque for me and their policy was to not do bankers drafts. Instead I was told that their admin team would send me a cheque for the 3.4 k the following week but they would not start the process until the following week. Still waiting for the cheque and have now spoken to the complaints department. They have said that I should have been told this when I went to buy the car. This clearly didn’t happen but I was asked to sign various documents acknowledging that I had been told about wheel insurance, gap insurance, diamond bright paint protection deals and warranty deals. Strangely no paperwork or no signature to say how I was going to be paid.

Assuming that I get the cheque this week, by the time it clears it will be over 2 weeks from the day that I agreed to buy the car and part ex mine to when I receive funds for it.

I expect that when I agree a part ex I enter into a contract. This contract being that the dealer would get my car and I would get my new car and the outstanding balance of 3.4k. As I received no cheque or funds on the day of the exchange of vehicles I believe that Available cars have breached the contract.

I have now contacted trading standards and explained this experience. I have been advised to persue this as a breach of contract and have received a template letter to proceed with this.

To add insult to this, they are now advertising my old vehicle for sale on their website and I have not even been paid for it.

These chaps sold me a car for £12,700 and within 2 minutes of leaving the forecourt the engine management light came on. Accelerated to 60 mph and the steering wheel was juddering and vibrating so badly felt as though it was coming off in my hand! Both frightening and dangerous. **AVOID**

After buying a car from Available car C/D 7 months ago for more than £23,000 (I had also bought 3 of the offers they had) I felt I did not really like the car so decided to part exchange it.

I went back to Available car C/D and was given a part ex price that was £7,900 less than I had paid 7 month prior.

As I really did want to part ex my car I decided to go ahead,

I was buying the car on finance and had no problem getting the finance also I had been paying it over 3 year at over £640 per month.

The car I chose was a smaller and cheaper car but I liked it,

Available car told me there was negative equity on my car of £2500 and wanted me to pay a deposit of £3500 to cover it, I refused.

The site says we clear negative equity and no deposit. (Why bother telling customers that when they do not).

The fact the second car I was intending buying was around 50% cheaper than the first should have shown there was no problem with me finance wise.

I told them I did not want any of the extras they were offering and I was not even offered the V5 form to tax the car.

I was told they would phone me the next day (Monday) to confirm the finance.

They rang later the same day to say the finance company said no.

So was it because I did not want any of their extras?

As I have already said their site says negative equity settled and no deposit, so just be aware when dealing with them.

I will not be using Available car again.

Go elsewhere found almost every vehicle cheaper following price comparisons, especially if you want p/x. They are only interested in getting your money especially with all the "Add on products"..AVOID these.

The car inspection sheets are not worth the paper they are written on and they certainly do not fix issues prior to collection or after sale. They are not interested and make up all sorts of excuses even stating the problem does not exist!!!! Should be called "Teflon.com"

Have purchased a couple of cars and found their standards, products, service etc have declined each time. Too big to care and not interested in fixing any problems, excuses excuses. Gave benefit of doubt after previous issues with a purchase and found my last purchase was not very nice. Very rushed and no walk around the car. The "handover staff" basically gave took money, gave keys and exit ticket to barrier. No personal touch especially when I returned inside to talk with him to ask about the tyre inflation kit I was told it's in the car and he was not familiar with Fords,very sharp and very irritated and then walked off. Obviously spending just over £10,500 for the vehicle did not warrant his time talking to me about the vehicle. VERY DISAPPOINTING

The vehicle had to be returned with issues and all excuses made from "that's how its supposed to sound and drive to you must be driving it wrong and what do you expect from a Ford and another so called expert saying there was no problem with the gears or reverse!!! Strange when Ford garage and independent garage report fault apparent and needs fixing!!! So much for their inspection and road testers.

Will not be going back there or any of their other locations, clearly too big to care anymore. AVOID at all costs.

I sold my car to them for cash they gave me a price on the internet I was happy with I got there the car was mint they went round in turned it on came back with a lower other said it had this and that load of rubbish anyway I sold it to them thinking that would be it then 6 months later I get a speeding ticket on my car I had sold I sent my paper off I rang them and told them they weren't interested at all do not deal with them ever

Shocking service from them. Bought an MX5 off them back in February for £9000. It was a dull cloudy day and the car looked superb when I collected it. However, a couple of months later on a sunny Sunday morning I noticed the car had at least 5 different shades of black all over it. I took it back and AC denied any knowledge of paintwork error on the car. I wasn't happy with it so I swapped the car (£1000 down)for a Clio 200. After 3 months the whole exhaust needed replacing as well as two rear tyres.I then got a part ex value on my Clio for a Skoda Superb and if I'd gone ahead I would have lost £2700 in the space of 4 months. Never again! Avoid at all costs.

I would like to thank you for giving me a interview for a vacancy at your castle donnington site on the 30/6/17 .also I would like to thank you for not getting in touch to tell me I didn't get the job which you said you would do .If this is how you treat interviewies it makes you wonder how you treat consumers. Having read some of your reviews I can understand why.

We bought a BMW 1 series from Available Car 18 months ago and were sold their platinum warranty for circa £800 extra. The car had no problems until last week when we experienced an instant mechanical failure. This was covered by the warranty and the garage it was towed to agreed it was an instant failure. The warranty company have however refused to pay out and we are left with a £1000 bill for what they have termed wear and tear. We have now contacted a financial ombudsman to try to recover money. Absolutely disgusted and availablecar need to examine their partners practices

I liked the casual approach to looking around the cars without being hassled by staff - this suits me. I got the car I was looking for and bought it at a good price. The car came with an MOT but arrived with a list of silly faults that should have been sorted on the PDI. Nothing would have failed and MOT but when you are paying thousands for a car the least they could do is replace a cracked rear windscreen wiper blade and an interior bulb. Poor attention to details. Don't bother with all the extended warranty or the extras for paint protection coating - they will try and sell you these and they are all tosh. Save your money. Have a look at what you want, inspect your car before you take delivery and don't be rail-roaded into buying extras, then you'll be fine.