Monarch - www.monarch.co.uk

Monarch want to charge me £35 for a standard 'no show' letter to give my travel insurance after I contracted food poisoning and was unable to go on holiday. The return airline... Ryanair was without charge as well as skypark,(airport parking), and the booked hotel.

I contracted food poisoning 12 hours before the flight and was bed ridden for 5 days. Doctors confirmed campylobacter gastroenteritis but because I did not..... could not.... cancel prior to departure, a cancellation fee is still applicable.... £25!

So... I could not show up for my holiday.... fever of over 110.... couldn't quite phone Monarch and cancel my flight.... then ask for a no show letter and was requested to pay a cancellation fee and cost of a generic letter.

I don't want money from Monarch.... my insurance company will hopefully pay.

Where are their morals and empathy for someone who legitimately was very ill and could not take their seats.

Shame on this customer relations team:

Never use Monarch again....

Just come back from Benidorm couldn't fault anything on flight going. But coming back was a different story, our gate came up on the board we queud to geton plane down three flights of stair ,were we were left for 15 mins then the bus arrived took us to the plain, were we had to wait amnother 15 mins before they would let us off. It became apparent they was still cleaning the plane, when we went to board the plane no one told you what end to get pn the plane by seat no so everybody got on at wrong end when I got on I said why did no one tell people which end to get on she then got on the phone, saying tell them which end to get on I booked my holiday with Thompson, but my flight was with monarch, they gave me £11 refund for this. It wasn't enough

stayed in the all inclusive 4star Occidental hotel in Costa teguise, the hotel was comfortable,staff friendly, however the food was one star, the hotel was very noisy, children unsupervised and allowed to run through corridors knocking bedroom doors

we are a family of 7 ( 5 adults and 2 children)we always prebooked and pay for our seats to ensure we sit together.

Our outward flight to Palma was fine we sat in the seats booked, NOT so lucky on the way home.

We were allocated different seats, 3 in the booked seats 3 moved 3 rows back and to our horror one of the children had been seated across the isle inbetween two stargers.I queried this at the check - in desk and was advised our seats had been changed by Monarch so we could not sit in the seats we had pre booked and would need to contact them re the change.

The most distressing thing about the re seating involved the lack of concern they had for children’s safety as they seated my grandson separate to other members of our family even though there are 5 adults he could have been with. With the cooperation of the other passengers we changed my grandson seat so he was sat with his brother and a very distressed mother.

I emailed them for an explanation as to why our seats were changed and a child separated from the family. Their first reply took 2 week and was a standard business reply with no explanationI then emailed back as I was not happy with the reply and again asked for an explation.The second reply took 17days and still they had no explanation as to why the seats were changed as it was not their policy to separate family’s.

I will never again travel on Monarch with children as I don't consider them a responsible airline

My daughter booked a holiday in Sorrento for her honeymoon in June.

It was booked in January and paid two weeks ago

Today she received a message from Monarch to say that the hotel was cancelled as it was overbooked

We contacted the hotel in Sorrento to be told that Monarch were told in December that the hotel wasI full so why were Monarch still taking bookings and taking money

My daughter has been offered another hotel which is nowhere near as good as the hotel she booked.

She is devastated as this is her honeymoon and it has been ruined by this company

Never again will we book a Monarch holiday

Monarch holidays, decieve people on their site , you can't book in on line we waited 55 minutes in queue while flight only waited 5 minutes!! No staff nobody at resort , after 35 years traveling the the world I comfortably say they are the most incompetent least customer friendly company I have ever come across...., please trust me spend the extra rather than these amateurs ..., absolutely useless

I booked a holiday by telephone with monarch on 1st masrch2016 and as yet have not received any paperwork (requested it by post only) have no confirmation that my holiday is booked have received atol by email which is no use as I cannot print without a printer

Whenever there are problems with drunk or interference by passengers sitting behind you. The cabin crew blame the victims, trying to cause the victims to get more upset.

Such as, if passengers continually bang the seat tables. The front passengers complain to cabin crew!! Who then talk to you as if it is your fault to complain!!!

Then, you call Monarch customer services to complain, who deny any problems!!!

I would just like to let everyone know that Monarch airlines has a policy for mistakes made with bookings.

"Our policy is that you can make a change to your booking within 24 hours of making the booking, we will waive administration fees, but any fare difference will apply"

You will not find this statement anywhere on their website and you have to CALL them within the 24 hour period to get this policy.

I hope this helps someone!

We had booked a return flight from Funchal, Madeira. The weather was terrible and the incoming flight couldn't land, so our flight was cancelled and we were shipped to a hotel for the night. None of this was Monarch's fault, of course. However they gave us absolutely no information about the cancellation until - five hours after the planned departure time - they told us to board a bus to the hotel. Non existent communication and appalling customer service. Other airlines affected seem to deal with it in a much more customer-friendly manner I.e. They told their passengers what was happening.