Ikea Kitchens Reviews
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“9 month kitchen install”
Written on: 10/01/2022 by Kelsief2938484 (1 review written)
IKEA had a helpful design team, and I had my kitchen measured twice by them before starting. Paid upfront, and a 5 to 7 day project is still ongoing 9 months later. I wish I knew my rights up front, because I wouldn't have used IKEA - there is no escalation path or support process IKEA sent the wrong sized worktops 3 times. I had no running water or power in my kitchen for a month (and all the materials/ cabinets, crockery filled my lounge. No progress has been made for 6 months, and I keep… Read Full Review
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3
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“ kitchen installations team installed second hand...”
Written on: 28/10/2021 by Horton147 (1 review written)
IKEA took payment upfront it 5 months to supply worktops and backing boards for my kitchen. I use IKEA installation service their installation team took two weeks to install a small kitchen, there no water or electricity for two weeks and there fitter use second hand electric fittings and second hand copper pipes , Also electrical work carried out by unqualified electrician… Read Full Review
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3
0
“Definitely avoid”
Written on: 09/09/2021 by Stillnokitchen (1 review written)
Terrible from start to finish. Booked a virtual planning service, had someone come round to measure. So far so good. Then the problems started. Every plan we were sent had mistakes-each time we sent corrections, theyd then make more mistakes! We went through over 20 correction rounds, it was so frustrating. Then the installer came to visit, took loads of notes. These were all then lost, and the installer told us they had no records of the visit. When we challenged this, asking them to look… Read Full Review
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10
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“A nightmare ”
Written on: 06/08/2021 by Babancu (1 review written)
We went for a kitchen planning appointment in November 2020 and we were promised that is 1 week job. We finally got a starting date on the 26th of April 2021 and the real nightmare started. The delivery was wrong about 70% so the joiners stopped the job and made another order; every order, for 4 times came wrong, with the wrong items or the wrong size; the 1 week job took almost 3 months to be finished and we had to employ someone else to align everything and tidy up all the joints. Moreover, we… Read Full Review
Reviewtime101's Response to Babancu's Review
Written on: 03/12/2021
Which company did IKEA use for the installation?
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8
0
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“poor quality kitchens”
Written on: 13/04/2021 by FernandoHayes1979 (1 review written)
Two or three years ago I bought 3 kitchens . Some of the facias have delaminated. The plastic fittings on the sliding dish washer doors continually break. I spoke to an agent to ask for replacement plastic fittings for dishwasher doors who said they would send them, but they have not arrived and now they have no record of my request. Never never buy a kitchen from Ikea their quality has seriously fallen over the last few years… Read Full Review
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3
0
“IKEA kitchens worst ever”
Written on: 10/10/2020 by Raynab396 (1 review written)
Don't ever buy an IKEA kitchen once bought in-store they want nothing to do with you your refered to someone called CSC kitchens if anything goes wrong and these total idiots just ignore you and fob you off IKEA customer service HA don't exist contacted IKEA CEO jekelsby to complain he must train the customer service as he doesn't reply they should go back to Sweden as they have become a terrible company don't ever buy anything off them especially a kitchen… Read Full Review
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10
1
“Kitchen Nightmares”
Written on: 25/09/2020 by MHay6 (2 reviews written)
I ordered my kitchen back in June and it was due to be installed this Monday, with the kitchen being delivered today. They text and emailed me the day before delivery to say some items were no longer available and would be delivered at the end of October. After calling to complain and having to go in store I managed to get the missing items, which were in stock! Waiting for delivery today and smelled a rat as I hadn't recieved the delivery link. Call them up and wait 30 mins on hold only to be… Read Full Review
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11
0
“charged more as I lived 1.5 miles inside the M25”
Written on: 20/02/2020
We purchased a Ikea kitchen and due to it being a nicer store we had attended the Milton Keynes Store rather than the Tottenham Store for a quote. We had been given a sheet of what various work done by the installation team would cost and we worked out that it would cost around £2500-£3000 for the installation and the additional work we needed to have done. We had the builder come round and a few days later we get a quote £5500 and as I went through the sheet I noticed at the prices had… Read Full Review
Reviewtime101's Comment
Written on: 03/12/2021
Which company did IKEA use for the installation?
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6
3
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“Avoid at all costs ”
Written on: 29/01/2020 by Joshf123 (1 review written)
We’ve had a terrible experience with Ikea kitchens Being charged more than expected gaming to physically show them on a calculator that the total is wrong. From them taking down room sizes wrong resulting in a design change on one wall after it had all been delivered.(only found out when going to fit the stuff) We have also been charged twice for things (extractor fan, rails,lighting) we have had to make numerous trips to store to try and resolve and no one seems to care or do anything… Read Full Review
Reviewtime101's Response to Joshf123's Review
Written on: 03/12/2021
Which company did IKEA use for the installation?
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5
0
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“Astonishingly bad delivery and customer service ”
Written on: 23/01/2020 by KatieNie (1 review written)
My kitchen delivery was delayed, twice. Both times on very short notice. And both times I was provided with no explanation for either delay. My delivery was also split in to two separate orders, without first asking me. I am extremely unimpressed with the service provided. The three day delay to the delivery of my order, as well as the piecemeal way in which it was been provided, has all caused me a huge amount of inconvenience. Ikea has offered me a measly £50 in recognition of this. In… Read Full Review
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3
0
“Terrible”
Written on: 19/12/2019 by ManuelBlair423 (1 review written)
Iv been fitting kitchens for 30 years.i had the to help a friend of mine to fit an ikea kitchen.it was the worst kitchen i ever fitted,no space left a back of unit,s for pipe,s .2 mm hardboard back,s ( cardboard back,s ) i call them.& it was not cheap.i can go on.but dont want to bore u.keep away from them.trust me. Galway ,ireland… Read Full Review
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2
0
“Unreliable Appliances and Guarantee”
Written on: 20/11/2019 by jpPorter105 (1 review written)
I purchased a complete kitchen and alliances last year with 5 years guarantee, Oven (manufactured by Hot Point) was faulty at delivery and replaced. A new fault happened after a year. IKEA referred me to Hot Point who has visited my property three times, trying to repair it by trial and error. They ordered incorrect parts. After almost a month, It is found that the unit element is out of stock. Hot Point is not willing to replace the oven with a new unit, they asked me that I have to deal with… Read Full Review
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4
0
“Poor quality on every level”
Written on: 12/11/2019 by Elsie314 (1 review written)
The quality and fitting (by ikea fitters) of the kitchen is just awful. I’d hoped for a reasonable kitchen for a reasonable price. But it’s falling apart after just a few months. I would never buy an Ikea kitchen again… Read Full Review
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4
0
“Worst Customer Service in the Whole Wide World”
Written on: 12/11/2019 by PatCroydon (1 review written)
I could live with the average quality of units, handles falling off, the fact our washing machine broke after a year, the poor fitting and the fact we now need our third replacement integrated dishwasherdoor. What I can't live with is that after 6 months and 4 sepearte promises from their customer service area, we're still waiting for someone to come out and fix the door and numerous other smaller faults. Also to check the original fitting to find out why the integrated door keeps… Read Full Review
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3
0
“Poor quality”
Written on: 08/11/2019 by Pier76 (1 review written)
The quality of IKEA kitchen is very poor. I've made a mistake of buying a small IKEA kitchen, I'm in now in the process of assembling it, and due to the very poorquality I'm looking to return it back. Apart from the very thin and flimsy cabinet back panel, which they break so easily!, the back of the cabinets are not actually sealing the units. There is space between the top of back panel and the kitchen top: cabinets do not have their own top. In addition, the back as two large square cut to… Read Full Review
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2
0
“Worst experience ever”
Written on: 03/11/2019 by CristoferBurke1992 (1 review written)
Told it would take 10, 1st day the old kitchen was removed we are now 8 weeks in and still no kitchen, which means 8 weeks now cooking facilities or washing machine, keep being told awaiting parts as parts were wrong 1st time then told parts haven't been authorised, keep waiting in for deliverys which dont show, no one is updating us, and no one calls back when they say, still waiting and no idea when this nightmare will end, DO NOT USE this company and this is just a quick version of the… Read Full Review
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3
0
“Outstanding ”
Written on: 25/10/2019 by Bramleyapple100 (1 review written)
Fantastic fitters!! Amazing guys who fitted my kitchen. Made me feel well looked after. Really knowledgable. Nothing was too much trouble for them. Came on time everyday. Really can’t praise them enough! Please do not hesitate to call them… Read Full Review
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2
0
“Awful kitchen installers, avoid”
Written on: 05/07/2019 by Shyannv367 (1 review written)
I've had to many issues with this kitchen installation so can't be bothered to tell you all about it. But don't do what I did, read the reviews and think ' it won't happen to me". I would really advice you NOT to use Ikea kitchen installations… Read Full Review
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4
0
“No installation of kitchen on houseboat”
Written on: 24/04/2019 by Angieparker (1 review written)
First of all I have absolutely no problem with the kitchen itself. It's my 2nd Ikea kitchen and I'm happy with the quality and design. I have had an appointment with kitchen planning, designed the kitchen and all was well until she phoned the people responsible for installation. No installation on houseboats! I have stud walls, half tiled at worktop level,wooden floor, electrics laid for kitchen appliances and also water supply, all permanent. There was already a built in kitchen when i bought… Read Full Review
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2
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“Kitchen is good, appliances are terrible ”
Written on: 14/04/2019 by Heathax312 (1 review written)
Had kitchen for 3 years now- kitchens ok for price, but the fitters were very difficult. The real problem is the appliances which are all overpriced rubbish. On the 2nd fan and it’s remperamental at best. Just had the dishwasher repaired for the 2nd time and it doesn’t get the pots clean. Kitchen fine, but would buy appliances elsewhere… Read Full Review
Fefe3's Comment
Written on: 15/05/2019
I agree completely with all of the above comments!! I thought Ikea appliances would be top notch ,how wrong can one be!! The dish washer is a waste of time and electric ,the washer machine well what can I say, that is even worse at time wasting . On , off ,an pause button all on one button stupid!!! I will sell these appliances as soon as I can, and they are brand new, just a waste of time and money DO not buy your appliances from Ikea
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Reviewtime101's Response to Stillnokitchen's Review
Written on: 03/12/2021
Which company did IKEA use for the installation?