Saga Travel Insurance

Having a multi trip policy with them, we were surprised that when we made a claim, they cancelled the remaining 8 months without refund, which is not an industry standard

COLLINSON Insurance handle any claims for ASTRENKSA. Cannot be contacted on phone. Do not answer emails.

Saga no help. And use no one else

Since extra information they asked for sent 24 May. No contact, won't answer phone or confirm recorded delivery letters. Luckily Post office confirmed delivery.

Always used Saga travel insurance. But when I needed to claim, found the policy to be useless.

Saga no help. Says Collinson short of staff. See reviews on COLLINSON Insurance company

BE WARNED as YOU COULD HAVE THE SAME PROBLEMS.

We booked our annual holiday insurance through Saga. Booked on line all seemed quite simple to do so and cost ok.

Unfortunately the night before we were to travel, catch a flight myself and my wife fell ill.

It was now 3am and we were leaving 5.30am to travel to airport. well that was not happening as we both were sneezing, coughing and had a temperature and generally felt awful.

Later that day I thought i better inform Saga!

Well that was a task! filled an online report in which took forever, well felt like when your unwell.

finally spoke to a call member who totally agreed we had done the right thing and not travelled.

then within an hour received an email back from Saga stating we should have travelled as we did not have any medical advice stating we were unfit to travel!!

were in 3 in the morning do you get to see a doctor normal waiting time 4 weeks

sorry saga you are a joke.

Took out single-trip insurance, one-week Sep this year

Holiday subsequently deferred 12-months

Because this took the holiday date outside the 12-month window of my insurance cover, SAGA would not 'cut and paste' the one-week cover into the new date (LV was happy do do that - twice!) Deferments, a hazard of our times which SAGA has not yet embraced

I reluctantly accepted a 75% rebate

I asked, what if I booked a holiday today in 2023 and wanted cover now (cancellation)?

Told, can't book single-trip insurance now; wait until the holiday date is covered by a 12-month window

Or annual, well, book a year (first for 2022, which will cost a fortune and be unused), then another for 2023 to cover the actual holiday!

I won't return

Plenty of other GOOD insurers out there who know the meaning of flexibility in these difficult times

Having been reassured over the telephone that should our trip to France be cut short due to France being placed on the quarantine list, we would be covered because we took the policy out before the pandemic started, we discovered that this was not the case.

The response from SAGA was that because the government did not advise holiday makers to come home straight away it was our 'disinclination to stay' and therefore not covered. Both myself and my husband had to return to our jobs otherwise we would not get paid and our girls had to return to school. This was not a choice or a disincliation, we were forced to curtail the holiday due to the quarantine restrictions imposed by the government.

The cover was not cheap either.

When the whole country went into Covid lockdown in March 2020 I called Saga to ask for an extension on my travel insurance policy (due to expire end of Sept 2020).

My rational was that March to September were likely to be months when a vulnerable and 'at risk' person (myself) would be unable to travel abroad due to restrictions.

Saga were very curt on the phone, gave me short shrift and said they would be making no such concessions and my request for flexibility was denied.

On the basis of a goodwill gesture of a 3 month extension to Dec 2020 it would have given me a 'chance' to rebook travel abroad that I had planned over the spring and summer.

I would have been wiling to renew my annual multi-trip, worldwide policy for a further year with Saga even if they had not given the extension but if only they had listened to me and shown some sense of valuing me as an existing customer.

I also have car insurance with them but as this is a separate company they do not recognise 'multiple loyalty'.

Shame on you Saga, alas, they have lost me forever!

They will not pay out for lost luggage as they say • "These items should be kept on your person, or secured in baggage which stays with you at all times (not suitcases to be checked in)"

There is no wording in there policy that says they do not cover checked in luggage.

This is what copied from there wording

Lost, stolen or damaged baggage Up to £5,000 (£600 single article limit and £1,000 total valuables limit)

Very disappointed with the outcome. I paid out for travel insurance for over 30 years. this is the first time i have ever had to claim.

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300.

She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120.

She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products

From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!).

This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes.

I had previously bought Annual travel insurance from a different company. Last year our flight to Mallorca was postponed by 24 hours so we missed one night of our hotel reservation, for which we were obliged to pay. T&C's of the insurance company we were with precluded payment for hotel unless trip was abandoned and only covered minor expenses for delays.

When renewing this year I decided to check whether other companies covered this eventuality. I contacted Saga at the suggestion of Which? The first sales person told me they covered this but I asked for t&c's to be sent by email to ensure that was correct. Nothing within the email reassured me and I called again some days later to clarify. Again I was told this was covered and I would find the details in policy booklet which would be sent by post. On this basis I bought annual travel insurance at a cost of some £ 300 in excess of that quoted by my previous insurers. I did this on the basis that I assumed that since they were a recommended and much more expensive company and I had been assured they covered eventualities the previous company didn't, then the entire policy conditions would be more favourable. Only when I received the policy booklet some two weeks later did I discover none of this was true. I was mis-sold this policy .

However my biggest complaint with Saga is that for he past five months I have been in correspondence with their Customer Complaints Department who are totally unable to grasp the cause of my complaint. Despite apparently having listened to the 'recorded 'phone calls when they must have heard my question and the replies received, they stick to the line that I was not misled and quote totally irrelevant text from the policy regarding holiday abandonment. Their claims Department Cigna confirm my understanding is correct but Saga choose to ignore that. Beware Saga in general and their sales tactics in particular.

I wanted to get a comparison for single and multi trip insurance to USA,my aviva insurance £176.21 for multi annual trip,and £100.35 for single trip.my wife has osteoporosis ,which I have declared to both parties.

Saga multi trip £360.00 ish ,multi trip £785.00 ish .This is a joke company,it's supposed to benefit 50s plus,try aviva,they are great,I have six policies with them.by the way we are 66 and 67 years old.