Outback Excel 300

Really bad quality. Bad customer service from Outback. Picked my day of delibery through Outback online site, waited in the Whole day...nothing. I phoned Outback at 5pm to ask where it was, to be told they had a delay with deliveries, and it would be delivers the next day.

I recently purchased this barbeque due to the features it offered at the price. On assembling the construction I was appalled at the poor quality of the pressed steel lid which was wrinkled and the holes for the lifting handle which looked as though they had been knocked through with a nail-not drilled as expected. The finish on the handle was damaged and all of the painted areas poorly sprayed with an inconsistent finish. Clearly NO quality control has been carried out by the Chinese manufacturer. What is more disturbing is that Outback allow this to continue without imposing their own standards. All in all a poor selection on my part and when this is due for replacement i will choose a quality name such as Weber.

I have had this bbq for only 2 summers & the burner & lower grill r completely rotted. I have had a waterproof cover on it when not in use & although the exterior is in fantastic condition the inside is a corroded mess. Will be avoiding outback from now on.

This barbecue is great took me a little while to build but it was pretty easy. Cooks food beautifully and it really easy to clean couldnt be happier with it for the money i paid. would recommend to anyone looking for a small bbq that is easily stored out of the way.

I BOUGHT THIS BBQ BECAUSE IT LOOKS GREAT, WAS THE RIGHT SIZE AND SEEMED EASY TO OPERATE - WHICH INDEED IT IS. AT £200+ IT WASN'T CHEAP THOUGH.

I HAVE HAD IT FOR 2 YEARS AND THE BURNER HAS NOW TOTALLY ROTTED.

I PURCHASED A REPLACEMENT FROM OUTBACK AND STARTED TO FIT IT TODAY.

REMOVING THE RUSTED BURNER REVEALED THAT THE ENTIRE BASE OF THE BBQ HAS RUSTED THROUGH IN SEVERAL PLACES AND IS PITTED WITH RUST HOLES.

AT SOME STAGE THIS YEAR, THE BASE WILL COLLAPSE.

WHAT A LOAD OF TOTAL JUNK THAT IS INTENDED FOR OUTSIDE USE AND ONLY LASTS FOR TWO YEARS.

I WOULD NEVER BUY AN OUTBACK AGAIN, NOR RECOMMEND ONE TO ANYONE.

SCORE 0/0

Bought mine 4 years ago. Use my BBQ's quite a lot and look after them. This model was ok but I noticed rust on the back of it last year. Now it has virtually disintegrated. The bottom of the bbq has a large hole and the actual gas burner has gone to dust. Not acceptable after only 4 years use. Keep away from these BBQ's unless you only expect 1 -2 years service

I bought An Outback Excel 300 Gas BBQ at Homebase. Assembling it was straightforward and relatively easy. Thats the good bit. After my 5th use the lid handle snapped where it attaches to the lid. On the 6th use I noticed the paint on the inside grill tray bubbling up and melting. I closed the lid to cook the food through, after about 30 seconds I noticed the paint on the outside of the lid melting and bubbling. I opened it to find the paint on the inside of the lid dripping onto the food. This BBQ is totally unfit for its intended use. I called Outback to be told "We have had some issues like this with that model" and I was asked to return it to Homebase for a swap or a refund. I asked if it would happen again if I swapped it and was told they they could not guarantee that it wouldn't. I wasn't happy so e mailed outback with my complaint and the offered to send a replacement lid and handle. Outback clearly know about the problem but are still allowing stores to sell this product. Homebase refunded my purchase without question tonight so their after sales service is far batter than Outbacks!

Ordered the item from Amazon and received within a few days.

Upon unpacking saw that several pieces were damaged despite the packing appearing to be fine.

Damage included several plastic pieces with major scratches, one piece cracked and another with a piece broken off, also the lid was dented in several places.

Requested a replacement from the supplier but was told I had to supply photos, which seemed strange and unnessary.

Whilst photographing realised damage was far worse than should be expected for an item described as "new" so requested refund instead.

Three weeks later am still waiting for collection and refund.

Have never owned an Outback product previously but based on this experience I wouldn't recommend at all and would avoid in future.

Bought this online from Outback website in the UK for £139.Delivery was very quick and had the BBQ in 2 days, however the disappointment started as sooner I've unpacked. Broken plastic bits and a silver top that looks more like an old dented car. Rather than returned immediately my wife and I decided to keep it and assembled but for all surprise it was impossible. Hole didn’t align on the sides, handle was loose and we had to use a camping mallet together with extremely force to put the legs up. After 4 hours and very upset we decided to return. Of course now the legs wouldn’t come off, so I drove 16 miles to their warehouse and returned without disassembled and for my surprise was charged £39 and will only received £100 back (Yet to arrived).Drove directly to B&Q and got a Blooma BBQ that I can’t even start comparing with. Even the box is better made than the Outback.

I have had 3 Outback BBQ in the past, all of which were absolutely pristine and suited me very well, but the attention to details has gone completely out of the window with this model and not to mention the rip of charges for a cheaply made product.

Please be aware as it doesn’t look anything like the picture and be prepare to get a badly designed BBQ even so they like to claimed lots of “product of the year prizes”, I honestly believe this was voted by their senior managers.

Bought this model in 2009. Despite using the cover and keeping it under cover in summer and in a shed in winter, the burner rusted away in less than 2 yrs. It is now not possible to buy a spare burner as they are no longer supplied. I have an almost new bbq that I now have to throw away. Bought a Tesco sale gas bbq last year for £5. It does the job just as well and uses far less gas than the outback did.

IT SHOWS THAT BUYING QUALITY PRODUCTS IS SOMETIMES JUST A TOTAL WASTE OF MONEY !!!!!!!!!!!