Carphone Warehouse - www.carphonewarehouse.co.uk

Tricked my very savvy daughter in to extending her contract against her wishes. When she questioned this over the phone and instore she was assured that the original contract had been restored. A day later her contract was terminated without any warning. Carphone Warehouse - nasty.

When you buy pay as you go phone online you pay extra £10 for sim to be loaded.

When you receive the phone and activate the sim PLEASE BE AWARE CAN TAKE 24 TO 48 HOURS TO RECEIVE CREDIT ON SIM. So you have a phone you cannot use for up to 2 days!!!!!! will buy in store next time.

went in local store to buy a replacement phone and the service was every poor i am a pensioner so was hoping for some help which i never got

Bought an nokia lumia for my girlfriend and make it delivered to her house on Monday. When she received it she phoned me and said she found the phone screen smashed as soon she opened it.so I called the customer care and the lady from customer service advised me that I have to take the phone to the carphone warehouse store, which I did. I had to go all the way from London to Birmingham to replace the phone. But carphone warehouse staff refused to replace the phone. The accused me of braking the phone instead. One of the guy from the store behaved very rudely. So I end up having paid £70 plus my travel cost from London to Birmingham for an smashed phone which is just ridiculous. I will never buy anything from carphone warehouse. ..

Bought blackberry passport online promised next day delivery. No email despatch information, telephoned 4 times over 3 days on premium number. Got same story every time. 'Your item has now been released for picking, it will be with you tomorrow!' Last guy I spoke to told me I could expect delivery on 9th April, i.e. yesterday! (I rang on the 10th)

Don't mind waiting for anything, as long as this is known up front. This company are obviously doing the usual and selling products they don't have, so it is vapourware.

I now have to wait 5 days to see if the refund I've insisted upon arrives back on my credit card

You have been warned!

The staff lie through their back teeth. If you want to change from carphone warehouse and keep your number, you just ask for your pac code and they can give it to you immediately. I was told that my contract had to be cancelled first before I could get my pac code. I have spent hours phoning their complaints department. I returned a faulty phone last wednesday and after phoning complaints dept again this morning, was told that my pac code wont be available until monday. I will then have been without my phone number for 11 days.

I am going to contact Ofcom if my pac code isnt through on monday. I would never buy a phone or contract from carphone warehouse.

The staff lie through their back teeth. If you want to change from carphone warehouse and keep your number, you just ask for your pac code and they can give it to you immediately. I was told that my contract had to be cancelled first before I could get my pac code. I have spent hours phoning their complaints department. I returned a faulty phone last wednesday and after phoning complaints dept again this morning, was told that my pac code wont be available until monday. I will then have been without my phone number for 11 days.

I am going to contact Ofcom if my pac code isnt through on monday. I would never buy a phone or contract from carphone warehouse.

The staff lie through their back teeth. If you want to change from carphone warehouse and keep your number, you just ask for your pac code and they can give it to you immediately. I was told that my contract had to be cancelled first before I could get my pac code. I have spent hours phoning their complaints department. I returned a faulty phone last wednesday and after phoning complaints dept again this morning, was told that my pac code wont be available until monday. I will then have been without my phone number for 11 days.

I am going to contact Ofcom if my pac code isnt through on monday. I would never buy a phone or contract from carphone warehouse.

I gave them 1 star cause when I bought a huawei phone from hayes store they said my phone covers warranty period but when i went to them with my handset back to them due to some problem they said to contact huawei directly for repair, as they don't deal with repairs taking no responsibility. Huawei customer care does not care as they never pickup phone and never reply to emails. so I am in a loop......after sales service is pathetic......

Please stay away from these guys, they are truly incompetent. I'm with Vodafone and decided to renew my contract through CPWH because they had a good deal on the phone I wanted. BIG mistake! At first things went well, my phone arrived quickly & was what I'd ordered, but after a few days of checking my Vodafone contract still hadn't been updated. So I contacted Vodafone who said they had no record of a contract being sent through, so I then contacted CPWH who said the problem was with Vodafone after a few days being batted between the two and CPWH promising me twice that they would sort things out, my mobile suddenly stopped working on a Saturday night. i.e. no customer services until Monday! When I finally got a hold of Vodafone, they told me they had cancelled my contract as requested by CPWH. So I got big appologies from CPWH, who had mixed my contract up with someone else that had sent their phone back & cancelled their contract. I got a months line rental free out of it. So in short, just don't go near them, it's not worth it as I ended up sorting my own contract with Vodafone, who gave me the same deal anyway!