Make My Trip, www.makemytrip.com

Your employee, first asked for 18585INR for the date change, which I paid. Then, after an hour, he asked for another 7000INR, which was unprofessional. This information should have been provided in the first instance, but I paid this amount as well and he assured me over the call that within 5-6 hours I would receive my newly reissued e-ticket.

After confirming over the call about receiving my date change e-ticket, Omkar then emailed me, informing that 14190INR would be charged extra.

This is a case of high incompetence. If he had informed me initially that a total of 39775INR would be the charge for the date change, I would not have proceeded further with the payment and my 10th July ticket would not have been cancelled.

On top of that, when I told him that I wanted to speak with your senior, he connected me to someone on 6th June 2024. He was of no help as he kept on delaying my case for 9 days, due to which I told him that I wanted to speak to his senior. Then he connected me on 15th June and over the call, he told me that MakeMyTrip is liable and by 17th June end of the day, I would receive my confirmed ticket for 10th of July from Sydney to New Delhi.

However, I did not receive any ticket or call on 17th June from MakeMyTrip's end. On 18th June, I called again and your team connected me, I asked him to consult with the agent about my complaint, after consulting he spoke to me and tried to confuse me about my complaint that I had agreed on the cancellation of my ticket. To this, I responded affirmatively, which was only due to the incompetence of your employee. If he had not misinformed me about the charges, I would never have agreed to the date change.

After 24 hours, that is, on 19th June, he called and twisted my entire complaint again and said he would not reissue my 10th July ticket. Plus, he asked me to pay an extra 170USD if I wanted to confirm my ticket.

My family of 5 members booked the trip from 15th may 2023 to 21st May 2023 to Andaman and Nicobar and paid Rs.1, 99, 816/-(Rupees One Lakh Ninety Nine Thousand Eight hundred Sixteen Only) which included flight charges. On 9th May , Makemytrip people called and told me that the flight booked is got cancelled and informed us to book the flight from our side. But we couldn’t find flight for the date it was booked, the rates were so high so we requested to makemytrip to arrange flight as promised or cancel the package. When I spoke to the flight incharge i.e GOAIR, quoting our PNR number and GOAIR informed me that the refund from their side is already issued to Makemytrip on 10th May itself. But till today We have not received any refund either air or land arrangements made by Makemytrip. Please be careful while making bookings with MakemyTrip. When I contacted Makemytrip several times but didn’t get any response. After waiting for the period of holiday package, I asked for the refund. Till we have not received the refund or any other assistance. It is an unfair practice from Makemytrip. Suffered mental and monetary harassment. Hereby I am claiming a refund of Rs.1,99,816/- (Rupees One Lakh Ninety Nine Thousand Eight Hundred Sixteen Only) at the earliest along with a compensation amount of Rs.30,000/- (Rupees Thirty Thousand Only) as interest amount as our money is lying with you since April 20th 2023. Don't book anything with MakeMytrip and lose your hard earned money and peace of mind.

Hello- Just like others V too planned our Sikkim & Darjeeling tour through Delight Tourism, but unfortunately our experience was pathetic . We Planned our tour through Delight Tourism @ Siliguri office, paid 15K in advance to get the best experience as this was our first visit to Sikkim and Darjeeling, Started from 29th May for 12 Nights.- IN Short

a) Their was NO coordination between Delight Tourism and location POC/tour incharge, we literally struggled to get the clean Room and even Hotels at places like Ganthok, Pelling, Lachen, Luchen and Darjeeling .

b) Will share few photos of the rooms and location where Delight tourism booked the Hotels.

c)Hotel Staffs :- 1) POC/tour manager was not at all focused on Customer requirements, No customer centric approach, Just need Money and that too very rudely before even u start ur local tour/plan or their answer will be we are cancelling ur todays tour plan (means every place money in advance only)..2) Staff boys were Ok as we paid them tips in advance so they were atleast responding to ur requirements within their limit.

d) Sight seen and Local trip :- No coordination from anyone mentioned above, they basically do Pickup & Drop to points like taxi stand or Hotel, rest individual need to struggle or plan things his/her own - If you ask me then by the time I reached Peling I become a good travel agent with nearly 30 to 40 contacts ready in my hand for any reference or future planning or for local help at each places.

e)Only + point for me from delight was responding to my calls in odd hours too as I was with my family to a new place where I don't have any local contact (but yes, local peoples at each places where very supportive to help Tourist ), this man was Flexible too to understand my situation and atlast supported me to look Hotels by self and this helped me to reach my tour end else the option for us was to Cut the trip and return.

f) Point of contact @ Darjeeling (from hotel Blue bird and Girja) @ Mall road are the person who are spoiling this business, even don't know how to speak with Customer especially to Ladies, Similarly Hotel Polok (Ghantok in this hotel they gave us first most dirty store room kind of room where anyone can easily fall sick later on when we complain them they gave us nice room although in this room they gave us broken bed ,where we spend maximum time sitting on sofa as their staff people came and try to repair but no use ,our whole relax time spoil in watching carpenter exercise ) and to my wonder this person was having at least clean room but still at first visit itself he provided us storeroom that to when we were much advanced booked customer for him and not 11th hour surprise visitor , Peling POC & Hotels from Hotel Panchak, Hotel Prema Sonam, Hotel Hariku (where water problem is Very big)

My experience says 1) Coordination was lacking at each places and none of them take responsibility as a Local POC or tour planner

2) No customer centric approach

3) Rooms are like store or even more worst in some cases where sheets and winter clothes are even NOT washed or Changed

4) Their thought process (tour planner/mgr) is - dump the customer anywhere and when they knew customer has to wake up (like 3.30 am, 4 am, 4.30 am) for sunrise visit

5)POCs and Hotel booking are not shared initially with Proper room no's and Contact details

6) Specially Pure Veg people must be well prepared before planning tour ,as its nearly impossible to get pure veg kitchen in any hotel and top of it their response is very harsh in your emergencies of food or beverage

They will tell you their order collecting timing etc rule only when you are in need and not when you doing check in ,also items are very costly too comparing to their normal outside rate

Key Points

a) Plan your trip as per your requirements and check for each details in advance before paying ANY money to tours and travels

b)Pay is SHORT installments only for long tour or trips

c) Take all contact details and coordinates from each places and locations in advance before u start ur trip, including the Driver details and Vehicle numbers.

d) Engage local Tourism Authority for help and support to avoid last minute surprises

e) Vegetarians are advised to get prepared by Self, so, to avoid last minute surprises on these Hilly places

I am writing this to share my horrible experience with Makemytrip. This was the first time I was using their services. Back in September, after going through the holiday packages offered on their website, I was interested in booking one for Paris and Switzerland (ex Delhi dtd 26 Jan 2019). I got in touch with their sales expert to discuss the details. My major concerns were if payment could be done by international card and the visa process. I was advised in positive regarding payment and assured expert visa assistance. As I reside outside India, I decided to apply for my own visa and required their assistance only for my partner residing in Delhi. After finalizing the deal, I visited the online payment link and international card option was not working. I got in touch with the sales expert and was advised that the system is down. I was told to arrange payment through Indian Bank account and as early as possible as the slots were getting filled. Painstakingly I arranged the money from my Indian account and made the payment.

Soon I was contacted by their visa expert who advised to arrange the necessary documents for my partner by November to apply to the French embassy. He provided us a checklist of required documents which were more than the ones mentioned in the French consulate website. However considering he is an expert, we took his advice and arranged all of them. He double checked all the documents and my partner submitted it to the consulate. In a couple of days we got a rejection letter. Meantime the visa I applied for myself was approved. Perplexed I asked him the reason (Consulate rejection letter was vague) and the future course of action. He advised to reapply with the same documents and a better cover letter. I was shocked to hear his response and was skeptical that it will work. I did my own research and the only solution I could find was to sponsor my partner and that would increase the probability of acceptance. I was amused at how I have to advise the expert on the future course of action. Then he provided me with a list of documents required for sponsorship. He sent me a draft sponsorship letter and asked me to just fill in the name and other personal details. The draft was filled with grammatical errors and contained inadequate information. I did a bit of research and wrote the letter myself. Sadly it got rejected again. The expert advised to reapply without giving any directions of corrective action. Feeling completely dejected and not wanting to waste more money on application fees, I decided to change the booking to another destination which has visa on arrival. But the sales expert refused stating that they have already paid vendors for my booking and told only option available for me is to cancel the booking (incurring 20% of the package cost).

I was really disappointed with the overall treatment. They assured me of false promises, provided me with ill advice regarding visa and were totally dismissive regarding any other solution. I have used various travel agencies in the past but never faced such unprofessionalism, incompetence and indifference.

!!!NEVER BOOK YOUR TRIP WITH MAKEMYTRIP!!!

In November, my parents and I travelled through India for three weeks. We have had a great holiday except for one part, the part where we travelled from Hampi to Goa with MakeMyTrip. I have never met such an unprofessional organisation. Firstly, our driver was supposed to send us a text in advance which he never did. He was supposed to pick us up at 6am however, he wasn’t there. Since he did not send us a text, we didn’t know how to reach him so, we called MakeMyTrip. There we were told that the driver would be there within five minutes. After fifteen minutes, we decided to call again and we realised we were very lucky to have an Indian sim card because it would have been really expensive otherwise. This time, the person from MakeMyTrip gave us the number of the driver which we called. The driver told us he would be there in five minutes. At 06:45 the driver was finally there and instead of apologising for being late, he just stayed in the car and he let us put our luggage in the trunk. Even after we stepped into the car, he didn’t apologise, he did not even introduce himself after we told him our names and after spitting on the ground, something he kept doing the entire journey, he just started driving.

You would think this isn’t a big problem, but let me tell you, this was the least problematic part of the journey, we encountered. After a couple of hours of driving in silent, the driver decided he wanted to drink some tea. This tea break took us about half an hour after which we went on with our journey. Our driver, we still don’t know his name so, I’ll keep calling him our driver, then told us we were supposed to pay a road tax of 2700 rupee. We thought this was a bit strange so, we Googled this and we didn’t speak about the road tax anymore until we reached Goa where our driver told us to pay the tax again. We told him we wanted to join him to the office but, he would not allow us to go with him. He wanted us to pay the tax and he would take care of it. Since we didn’t trust him we decided to call MakeMyTrip for the third time. Here we were told we were supposed to pay all taxes and charges left payable. Our driver then made a big mistake by calling a friend of him whom pretended to be working for MakeMyTrip who told us to pay the tax. He then showed us he already paid the tax for the car (till December 31st) and he told us we could make a deal where he would pay 50% and we would pay the remaining 50%.

We called MakeMyTrip again and I gave my phone to the driver so the person from MakeMyTrip could explain him we wanted to pay the tax ourselves instead of giving money to the driver since we didn’t trust it, especially since he kept telling us different prices we had to pay. The driver finally agreed to walk us to the office but, he first wanted to have something to drink. He called his friend again and this friend told us to pay the tax of 2700 Rupee. Since I had his phone now, I called MakeMyTrip again to tell them their driver was trying it on and I decided to walk to the tax office. Because the driver was afraid I wouldn’t give back his phone, he followed. At this point, he decided he wasn’t able to speak English anymore and he kept saying he did not speak English even though, he argued with us before, when he was telling us we had to pay 2700 Rupee.

At the tax office we were told we only had to pay 300 Rupee/seat in the car since the tax for the car was already paid. Because the car could seat seven persons, we had to pay 2100 Rupee, instead of 2700 rupee as the driver kept telling us. When we told the tax officer the driver had tried it on with us, the driver suddenly was able to speak English again and he kept saying this wasn’t true even though all of us knew he was lying. At this point, we all became really angry and we told the driver to drive on. Besides, I kept the receipt we got at the tax office and told the driver he could get it back once we arrived in Goa. The driver then decided to have one more cup of tea after which we finally were able to continue our journey. Altogether this took us almost two (!!!) hours.

When we continued our journey to Goa, our driver asked us what time our flight would take off. Apparently, he thought we needed to catch a flight and he was trying to delay our journey so, in order to reach the airport in time, we had no choice then to pay him. Luckily for us, we did not need to catch a flight and after this point, the driver suddenly started speeding. I must say we are lucky we didn’t die in an accident because he drove like he was trying to commit suicide, overtaking cars while driving up slopes etc.

When we finally reached our destination, he told us we had to pay the remaining tax money which we obviously refused because we knew he would get back the 2100 tax money we paid since it is a rule you’ll get back the tax money if you return within three hours. Something MakeMyTrip should know and they should thus not ask their customers to pay since this means the driver will get back this money after driving back to Karnataka in this case. Anyways, we took our stuff out of the trunk and left without saying goodbye. However, when moving our stuff to our hotel room, we realised we left our camera in the trunk of the car. We tried calling the driver but, he didn’t pick up his phone and suddenly, we weren’t able to reach MakeMyTrip anymore either. The owner of the hotel tried calling as well but he wasn’t able to speak to the driver or to anyone of MakeMyTrip too.

We emailed MakeMyTrip as soon as we had an internet connection again (which was the next morning) telling them we left our camera in the car and only two (!!) days later, we were able to reach MakeMyTrip by phone even though they promise you to respond to your email within 24 hours. We have spoken with different people from MakeMyTrip and each single one of them told us their driver didn’t do anything wrong even though we repeatedly told them about how their driver tried to deprive us. Even worse, they told us the driver couldn’t find our camera even though we are 100% sure we left it in the trunk (the left side of the trunk to be precisely). They told us they would search for our camera again and they would come back to us soon. This took a couple of days after which we got the following email:

Dear Customer

Greetings from MakeMyTrip!

We sincerely apologise for the inconvenience.

And as per your concern we want to inform you that as per our service provider they investigated into it and also had a word with the vendor as well as the driver whether they denied about the camera. Also, we believe in transparent billing and no hidden cost. Therefore, for Return and Multi way trips the toll tax, state tax and parking charges are left payable by the customer on actual basis. Similarly, the state taxes were charged as and when applicable.

For further queries, please call us.

Thanks & Regards

MakeMyTrip Team

As you can read, they didn’t give us a clear answer at all and we still don’t know what happened to our camera. Besides, they keep saying that customers have to pay for the tax and charged left payable however, this wasn’t our case since our driver told us to pay 2700 Rupee whereas we had to pay 2100 Rupee and we know he got back the money we paid when entering Karnataka again. After this email, we haven’t heard anything of MakeMyTrip anymore.

This is absolutely the WORST experience we have ever had. We are quite certain we won’t get back our camera or our money, but we hope we can warn other people to NEVER book with MakeMyTrip so, other people won’t encounter the same problem.

I would like to describe my experience with MMT (which is in fact a huge brand name) , provides worst customer service, treats customer badly once the payment is made. Lots of faults and bugs in their app and functionality which they dont care to accept as their mistake.

So, I made a booking for a hotel (non refundable), due to some emergency situation I could not reach on that date, So instead of cancelling there was an option provide to modify the booking dates.

I proceeded with the modifying, No notification, No prompts were shown to me , directly booking was cancelled.

Its been more than a month now that am following up with CC of make my trip, No response, No call backs, No care for the issue raised.

Today wen i demanded to talk with the manager or some senior supervisor, I got a reply back that Its my fault that I tried modifying the booking. So no refund or anything will be provided.

I lost like 10K behind this stupid MMT.

Poor , pathetic bus service by Paulo Travels .Had booked tkts to Margao Goa from Mumbai , travelled on 24th Aug 2017.All passengers were just dropped in Panjim saying the bus would not go further.The office in Panjim refused to help the passengers.

There were foreign tourists as well who were stranded in Panjim with all bags n baggage in the rains.

I was travelling with my kids and father 70 yr old...caused us a lot of inconvenience.

Shall never travel by Paulo Travels n never recommend it to any one.

After speaking to the owner of Paulo Travells I was told that after booking the tkt I should chk on REDBUS app .Why shoul some one do that when the tkt was booked from an authorised Paulo Travels agent.

A horrible first experience to all tourists visiting Goa.

Mr.P.BARRETTO

Goa

Poor , pathetic bus service by Paulo Travels .Had booked tkts to Margao Goa from Mumbai , travelled on 24th Aug 2017.All passengers were just dropped in Panjim saying the bus would not go further.The office in Panjim refused to help the passengers.

There were foreign tourists as well who were stranded in Panjim with all bags n baggage in the rains.

I was travelling with my kids and father 70 yr old...caused us a lot of inconvenience.

Shall never travel by Paulo Travels n never recommend it to any one.

After speaking to the owner of Paulo Travells I was told that after booking the tkt I should chk on REDBUS app .Why shoul some one do that when the tkt was booked from an authorised Paulo Travels agent.

A horrible first experience to all tourists visiting Goa.

Mr.P.BARRETTO

Goa

Well known organisation of cheaters... Never fulfil their commitments.. Just fooling people around.. NEVER EVER BOOK ANY SERVICE From them.. CUSTOMER SERVICE IS Bunch of rude people sitting together to make sure people have hard time who call them up for help. MAkemytrip.com should change their name as Spoilyourtrip.com..atleast it will suit to their services..

RUDE TAMILIANS IN MALAYSIA AND SINGAPORE WHO ARE TOUR MANAGERS FOR MMT ... BAD HOTELS PROVIDED FOR FOOD AND GUIDES CHEAT AND ARE VERY RUDE