Eva Air

I recently used Eva airlines to fly to Philippines and back. I have to give them a top rating. The service was good, you have a view screen in seat of front of you plus USB port for your charger. The food however is what to be expected of airport/airline food. They also get my big thanks for helping me find my passport when after it fell out of my bag. Thanks!!! EVA.

This is the worst airline I have flown on. I flew RT from Houston through Taipei to Singapore. All 4 legs of my trip left late from 30min. to 90 min. each for no apparent reason then they didn't have their act together. They don't hand out any night kits on 16 hour flight, and the flight attendants were nowhere to be seen for hours at a time if you needed a drink or snack. Passengers that got on in Taipei had a shouting argument between themselves and then with staff over where they were sitting for 45 minutes. Economy seats were hard and very little leg room. (I'm only 5'5" and my knees were almost touching the seat in from of me). Plane was trashed at the end of the flight with food, blankets, pillows all over the floor. Have never seen people behave like this on a flight. I would not recommend this airline regardless of price.

Terrible customer service!!!! Stranded in Taiwan on August 8, 2015 for 22 hrs and the staff never communicated with the passenger that our flt was delayed we to get our information by asking the airport flt info (not EVA Air staff) and also through the internet. They never offer as a hotel or any accommodation and also if you don't ask for a voucher for meals they will not give you one.....THEY DON'T DISSIMINATE ANY INFORMATION AT ALL!!!!.....this is the last time I will fly on this airline. All the staff are also very RUDE.....

I check in to get my boarding pass on May 7, 2015 at LAX International airport in California. I told the lady at the check in counter that I this is my 3rd flight starting from May 6, 2015 (Earlier flights are Palmbeach International Airport to Newark Liberty International Airport, then Newark International Airport to Los Angeles Internatioal Airport) and that I will get my boarding pass for my two more flights from Los Angeles International Airport to Taipe International Airport and then Taipe International Airport to Manila International Airport in the Philippines which is my final destination). The lady at the check in counter started to weight my carry on luggage and said it is more that 7 kilos. The supervisor assigned who was a male said that the fee for luggages that are more than 7 kilos is $150.00. If I won't reduce my luggage weight to 7 kilos I need to pay $150.00 so I can check in and get my boarding pass. I said I have no more money to pay for my luggage and the supervisor ask me to come back and reduced the weight of my luggage to 7 kilos. I told the male supervisor that I have this hand carry luggage in my two earlier flights and they have not ask me to pay an amount like what this male supervisor is asking me to do. So I left the line of the check in counter and went on one side of the check in counter and seat for a few minutes. I started looking around observing what this EVA AIR check in personnels are doing to other passengers. I saw with my two eyes that they are not weighing and not imposing the same rules they were telling me on carry on luggage and telling the fee that a person need to pay for an excess weight carry on baggage that is $150.00. So I went back to the line and started again to check in so I can get a boarding pass. The check in counter that I was able to go to was beside my former check in counter. Here again the lady who was requiring me to reduce my carry baggage at first told the check in counter lady that I am getting my boarding pass d that I was with her originally but does not like to check in with her no more. The 2nd check in counter lady started weighing my bag again and said it is more than 7 kilos. I said while I was waiting for my turn in a line to get my boarding pass I saw that other check in counter personnels of EVA Air are not weighing the carry luggage and are not told to any excess weight fee of carry on luggages of $150.00. Now here I am being required to pay for my excess carry on luggage of other passengers. THE RULES IMPOSE FOR ONE PASSENGER IS NOT THE SAME RULES WHAT EVA AIR IS REQUIRING FOR ALL THE PASSENGER WHO ARE CHECKING IN I SAID. I ask the EVA AIR personnel why are they doing this to me and not being done for all the passengers checking in? She did not gave an answer and said in a whisper we will just let you check in today for the first time and she printed my boarding pass. Attached a tag on my carry on luggage and said that I could have my carry on baggage check in for free and just get it in my final destination in Manila International Airport. I SAID THIS IS MY FIRST TIME BOARDING WITH EVA AIR BUT NEXT TIME I WILL NEVER NEVER GET A FLIGHT WITH EVA AIR. EVA AIR gives the Quarantine Health and Immigration forms very late 15 minutes before the arrival at your final destination. To sum up everything EVA AIR SERVICE IS VERY POOR.

What an utterly ridiculous experience with EVA Air at Heathrow Terminal 2 this evening.

My girlfriend checked in a single bag at 23kg. She then went back to check-in 10 mins later but to the check-in person next to the person she initially checked in with as that person was occupied with another passenger.

We asked if she could check in her hand luggage also, so she didn't have to carry it. I was with my girlfriend and made it clear she had already checked in a bag - the second lady said it was fine.

When my girlfriend got to the gate, she was told she had excess luggage and she needed to throw away 8kg or pay $45 per kg.

If this had been done at check-in, then I would have been there to take away any excess.

What was most infuriating was the attitude of your staff at the gate. I was on a call with my girlfriend at the time so heard first hand that your staff had no interest in resolving the issue or hearing my girlfriends side and only demanded she make a choice to remove weight (the choice to pay wasn't even provided until she asked as they assumed her belongings weren't worth the excess charge).

As I was on a call with her at the time, I spoke with 2 of your staff members, the first was in no way understanding of the situation and claimed the check-in staff's version of events were different to mine after I had explained and effectively took the side of the check-in staff's "version" of events by claiming "neutrality".

He then left the call abruptly by claiming I swore at him, when I didn't, because he didn't want to deal with me in understandably agitated state on the phone as my girlfriend had to throw away 8kg of belongings or pay $360.

While he disappeared to get the bags, I spoke with a lady at the gate who simply deflected all questions and refused to engage or help in the matter. I asked for her name and employee number and was refused but she gave me the first guy's name but no last name or number.

When he returned, he took advantage of my girlfriend's level of English and even turned the situation into a joke by claiming the chocolates she was taking out were his favourite.

Its no joke to throw away loved ones gifts and the way your staff handled this situation was appalling and unacceptable. What was worse is he made out like he was doing my girlfriend a favour.

What a disgrace.

Flew from bangkok to London on Elite Class (premium economy) .No complaints about the seat or leg room but the standard of food certainly lets the airline down. Out of London last night the dinner served shortly after take off was one of the worst meals I have had ,a large piece of dried out salmon with small hard boiled potatoes. The redeeming feature was the Haagen Daaz ice cream. It should be noted that the galley for premium economy is at the back of the plane in Economy and there only 2 toilets for 64 seats.

EVA changed to A321 (single aisle) for a 5 hours long flight. ((usually used for HKG-TPE)) The business class seat could not fully reclined and no leg rest. A far out cry from the previous A330 used ( laurel class). This is an international flight. Surabaya- Taipei- Surabaya. Midnight flight as well

Saving cost aircraft but at the cost of the passenger's comfort. Please think of passengers' comfort as we are not cargo. The flight attendants however was very attentinve even after working both shifts TPE-SUB-TPe

We went to Thailand in April this year, the flight was very long but we were very well looked after, I am a vegetarian they tried their best to accommodate me with a good diet, only complaint was I had veg curry for dinner and breakfast, there could have been a bigger choice, seats were very comfy and drinks were brought round all the time, very friendly staff, I would have liked to have had more up dates from the pilot, but that's only a small complaint, iam already looking to go back next year and will be traveling Eva again

I choosed flying with Eva air from Paris to Qingdao on Feb. 6 after reading positive reviews. I really have to complaint about the food: it was the sorst company, much worst than Aeroflot! Firstly, passengers kept hungry during 12 hours since lunch was served at 12 pm and dinner at 22.30 pm. Sure we got a small snack around 6 pm but that was not enough. secondly, I was very thirsty and I had to go and ask to the hostess a glass of water, the hostess was almost rude. Thirdly, I ordered a vegetarian meal. Eva air probably tries to save money by doing an all in one diet: no salt, less calories, no sugar and vegan diet. My lunch was over spiced, also I could not eat. Eventually, the cree agreed to give me 2 small croissant to eat something. At night, I got a warm rice soup (i mean rice with water), no salt, no taste.

The seats were as good as Aeroflot...

I will no travel again with Eva air because of the not helpful crew and the food.

I just did a return flight from london heathrow to bangkok. 11.5 hours one way 13 hours return. Fantastic legroom and quite a comfy seat. On time and friendly staff. would i use again ? YES!