Countrywide Financial Mortgage

I was actively contacted by Sherelle at Countrywide and had a conversation with her for an hour over a video call. I want to note that she sought me out, not the other way round.

Sherelle said she would get a mortgage in principle sorted for me so I sent over all of my very sensitive documentation required to which I never heard from her again. Many weeks later, having secured a mortgage elsewhere, Sherelle rang back sniffing to get some business from me, rather than just an upfront apology. She claimed she was out of office, however I never received an out of office email, and she had no problem posting on her professional instagram which she asked me to follow. Her next excuse was that she 'didn't think I was properly looking until the New Year' to which I questioned why she asked for my documents, her response 'to get my mortgage in principle together' which she never did anyway. A plain apology probably would have been more sufficient.

Nothing but a sham to get people to follow her instagram with its 90 followers and I can only say not a great representation of the company as a whole, plenty of great mortgage advisors out there so I wouldn't waste your time.

I have never written a negative review online in my life but I suppose there is a first time for everything.

She was very efficient,helpful and supportive through the process.Very pleased with her help I would definitely recommend her .

Do not use this company for a mortgage trust me it cost you a fortune. One bill off the adviser then o what a supprise another one off the company office. Nearly £1500 for them to get me a mortgage which would of cost me nothing if I went to my bank. Please think about what your doing and spending before you use Countrywide.

Very poor service, takes money and no contact, inexperienced people working there,

I really wish I could have wrote a good review about my experience with Countrywide as when I first started searching for mortgage advice my Countrywide advisor seemed like a breath of fresh air after previous difficulty I had with advisors.

I am a First time buyer who has just completed on my mortgage and as obviously mortgages are a new thing to me I had no idea what I was doing. I was approached by Countyrywide through Dixons who told me that they could do everything including the legal side so I wouldn't have to do a thing. I was lucky in that my Brother had recently been through the house buying process and he compared their fees for the legal bit to his Solicitors and they were almost double!! I then did a Google search and read some of these reviews so I decided to find my own Solicitor for this but use the advisor to find me the best mortgage deal.

His charge was £250 to make the application and then another £250 upon completion/exchange of contracts.

Honestly I feel like I have threw £500 down the drain for something I could have quite easily done myself without him phoning me during the process trying to get me to purchase additional cover which was also overpriced and excessive.

He then gave me some stupid advice about buying my buildings insurance before I had even got a completion date so in effect I would be paying for something which I would have to change and also may not even go through. I spoke to my solicitor about this who also agreed that his advice was wrong.

He was pushy and just kept phoning me to try and speed things up with the solicitors because he obviously wanted his commission from the mortgage deal.

The rate he got me was not even 'Exclusive' as my sister has only gone and got exactly the same mortgage deal on her own to the bank directly without paying £500 in mortgage fees!!

First time buyers beware - go independent and do not use Countrywide. Its a scary and daunting process getting a mortgage but do some online research and take it step by step. You will save a lot of money!

They recommend a company for legel fees . The quote for legal fees was more than double what any if my friends had paid to buy a house . I called the company and they had no good reason for their quote being so high . Then I checked a letter country wide mortgages had sent me . Hidden on the back page in the middle of a load of writing it stated that country wide mortgages got a referral fee of £685 from the legal company . Apart from this country wide charge £400 to arrange mortgage when other just get paid off the lender . Im glad I woke up and realised what a rip off they are . As a first time house buyer they also go me

Please do not be tempted to use Countrywide Mortgage Services.

Do not take for granted the amount that they say the lenders will be prepared to lend you...the figures available after signing the paperwork will be far lesser than discussed previously!

Exceptionally poor customer service, be prepared to constantly chase CMS.

Please take your time reading positive reviews of independent mortgage companies and choose wisely. Or if you have the time contact the mortgage companies directly.

Good luck!

i was declined mortgage wity my own bank but i was assured by CCM person that i will be able to get mortgage i provided all the documents needed and mentioned about the status of my credit after paying 199 fee two application got rejected from them same reason as my own bank, i have been chasing to speak to them for last two weeks no answer on phone or email worst exp never recommend any one to them.

I would like to thank countrywide for dealing with our mortgage application. The senior mortgage advisor at caterahm branch helps us with each stage of the process. He was always a call or email away. Highly recommended. I have suggested them to my friends.

I feel i had been forced into using them and there recommended legals, when the sale fell through, after paying a fee I felt i should go back and get my moneys worth.

Big mistake, my broker didnt seem to care about the deal. I had to go find another after 1month of no contact. stay away