Norwich, Bannatyne's Health Club

Asked for medical evidence for my nans illness in order to cancel my membership.

This is just a summery my nan who has dementia who needed support day and night needed me and my family's support I moved some 100 miles away and when I explained the situation I got a cold response and not any help I pushed forwards explaining how it's very unknown what will be happening and that I haven't officially moved house but am staying there till I can arrange careers and or a care home but this stiff is not quick.

They then asked for proof of adress change but im not officially living there I explained this again now a 2nd time and they denied they asked for medical proof but then said they need medical proof so they did need it over all but bearing in mind they asked this for cancling a gym membership its utterly disgusting and assured and just unnecessary I also added id even oay the full month despite that I have not been there in over 2 weeks which they are aware off.

DONT GO TO THIS GYM IF YOU MAY HAVE PERSONAL PROBLEMS OVER 12 MONTHS AS THEY DONT CARE AT ALL, THEY ARE ALL HEARTLESS PEOPLE.

I am a member of Bannatynes Health Club.

Last week; no showers working.

No air-con.

And this morning the class cancelled.

What am I paying for???

I have been a member for several years. The whole gym area is immaculate. Always domestic staff around. The equipment gets changed yearly as does painting & decorating. Considering how much people come and go from opening to closing the staff do a great job of keeping on top of things. The only downside is the cafe. They seem to have two systems of making. Coffee a machine and a filter jug system. So you have to keep telling cafe staff members which coffee you prefer. Why do they not invest in a barista type machine the the staff are not working between two coffee systems!!

Plenty of classes to keep you interested in keeping fitness levels up to motivate if you find it hard to get motivated in gym.

Wish they would give members a couple of gym passes a year though. Other than that I'm proud. To be a member

I have been a gym member for a year, at this gym. I must say apart from the little problems of setting up my direct debit I have not had any other problems. Most of the reviews are about the unfriendliness of the stuff. I must say I go to the gym to work out not to socialise. I myself sometimes forget to even say hello or thank you to the stuff.

I am sure they would not consider me as unfriendly, I also find most of the club members are like me they will not exchange a word unless they have to. I have asked for help from the stuff and they do it for you.

So for those moarners who need attention I would say get a private personal trainer or a therapist who will listen to your problems. Or go to another gym because I am sure you will encounter worse problems than these.

When a compliant is made falls upon death ears, poor or lack of maintenance of equipment and other facilities repairs and other routine things takes weeks in some cases months to put right, months to replace a light bulb. Changing rooms, poor locker locks out dated and often don't work. Showers useless, floors through out the building often dirty and sometimes smell. In general very poor management. One good point plenty of equipment.I have been a member for years and over the years have seen very little money spend on improvements or if so not where its needed.

Need to get its act together no wonder members leave.

The cosmetics of the club were of a standard expected from a council run gym/pool facility! Poor customer service from reception to the cafe,staff definitely not interested,can only describe it as of they were there doing community service!!.. The only nice and welcoming experience was from the spa ladies..

The changing rooms were a poor layout,not very modern. The walk to the pool was awful,nothing relaxing about having to go down stairs that looked like it had come direct from a run down school. The pool area was uninspiring and very bland with old rusting fixtures around the jacuzzi,the outside decking area clearly needs a new lick of paint. In general the building needs a maintenance overhaul with customer service training. Would not recommend for a spa day which is not fair on the spa girls because they are let down by the rest of the club..

Beautiful, opulent facilities but clueless, rude, unenthusiastic staff. Very sad and a waste of money.

As with many of the other reviews, there is no flexibility with membership, to the point of being them being dishonest when signing up. My 18 year old daughter asked to join for a month, was very clear that she would be going travelling etc. No problem they said, cancel any time they said. How wrong could they be. They said that they ad to have her banking details..... she cancelled before the end of the month but guess what £55 comes out of her account! Okay maybe she was naive but she's only 18 and has never set up any direct debit before and trusted the word of the guy who processed her membership. When questioned (3 levels of management) they know nothing of any conversations they had with my daughter. They have been very short sighted and have completely alienated her, our family and other friends. Not clever!

My experience of being a member of this gym was not a good one. The staff are unfriendly and unprofessional. When I was leaving the gym and walking through the reception area, a male member of staff asked the other 2 female members of staff, who were also in the reception area, "are there any fit women in tonight?". An unprofessional comment to make in front of a member. I get the impression that unless you are a "fit woman" you do not count in a place like that.

I was kept waiting for my induction and finally, when I did receive it, it was all over in about 10 minutes because the instructor had to be somewhere else. I smiled at a member of staff when leaving the female changing room one evening, and I received the most unwelcome look you could ever ask for.

Since I have cancelled my membership, I have received no end of marketing information. I have sent e-mails, letters and telephoned the gym to ask if my name can be removed from their mailing list but every month, I still receive information from them that I do not want.

The customer service could be so much better and this is the only thing that I feel lets the club down. The faciliites are fantastic and there is something for everyone.

Many people have spoken to me about this terrible place horrid staff dirty pool.