
XL Airways
XL Airways

User Reviews
Worst Airline Ever!
Worst airline ever! Very unprofessional. You can't ever get anyone on phone, only automated system. When I needed them to change date on return flight, they emailed me nonsense. There was emailing back and forth and it seemed like airline did not know what they are doing. I had to contact my lawyer to resolve the problem.
Trying To Get A Seat Assignment
When i tried to get a seat assignment online it was refused. However on the same site XLAirways will take my money for luggage charging $100+; saying no charge for carryon under a certain weight (not sure what that weight is cause it wasn't stated in pounds) even though i was transferred to the american version of the XLAirline site that took at least a minute). Anyway I cannot get a seat assignment, though i have already paid handsomely for a seat and frankly waiting until 2/3 days before flying ... well my experience is that most seats are already assigned by then. i don't understand this whole process. The planes are the same, the plane seating charts are the same but they will not make the seating charts available online to ME or allow ME a choice. i contacted Expedia who booked my flight and they sent a request to XLAirways for my seating choice. They too were surprised i could not book my seat. They also agreed my choices will be limited. You see i was traveling to France with a friend who had come to NY and I was returning to France with her (but not together on the 8+ hour flight). We planned to travel together. HAHA on us. Further the website that will not allow me to choose a seat said i have to pay an additional cost of at least twenty dollars for an aisle or window seat when i can actually request a seat wishing 2 to 3 days before my flight. What the Hell is going on? I don't understand who has priority on seating and why? I do know my flight was $200 more than my friend who booked from France. If I find myself in an uncomfortable seating and without my friend i will have no choice but to make everyone around me uncomfortable also; so much so that the XLAirways realizes this disregard toward their clients works both ways. So I have informed my friend that I won't request we sit together because i don't wish to embarrass her, and i doubt my effort to get us sitting together will come to anything. in closing: XLAIRWAYS: How dare you take my money for a seat on your plane, not give me an assigned seat and charge me for my choice within 2/3 days before the flight at which time my options are already limited. You are treating me like a caged animal for over 8 hours and charging me for it.
So, you can't figure out how to conver KG to pounds, you missed the part on their website stating you can't book seat assignments until 30 days before flight, at an extra fee, and you plan on making everybody around you miserable. This is an intelligent review.
Great Airline!
I was afraid to fly this airline after the reviews but after flying to and from Paris from JFK I give it 5 stars!!! The flight left and returned on time both trips. I was able to book my seats about a week in advance online for both trips. The plane was new and very clean. The seats were tight like all economy flights but I was comfortable. The staff was very friendly and helpful. Food was pretty good for airline food. The staff kept coming around with water throughout the entire flight. Movies were in French but I slept or read so it didn't matter. I saved about half of what other flights were charging and would highly recommend this airline. It was a great experience and I have no negatives to say about them!
Xl Airlines Is A Cattle Car In The Air!
Uncomfortable, dirty and unsafe and the staff is rude and angry. They will disappear and hide until they can. If you want something, they tell you to get it yourself. You will sit aroung with trash in front of you and on the floor since they don't have enough receptacles due to how they reconfigured the aircraft by squeezing as many seats possible. If you like suffering, go for it. It is wild!!!
The Worst Airline
The WORST airline by far, no consideration to the customer whatsoever.
- There is no Registration online, so be ready that they Intentionally close their check in earlier, and there is no way you find any reps after. I spent all night in the airport after missing my flight (even though I arrived 1 hour before flight), and they asked me to pay full fair on One way flight next day, which was equal to the price of my round trip ticket.
I found a good deal with a different airline and wanted to catch up with my outbound flight from Paris to NY, since the ticket was still valid. NOT THE CASE WITH XL! They asked me to pay a fee of $175 + $200 difference fee for converting my ticket into one way ticket, just because I did not use Them as an option for my missed flight (which again was $600 extra). This is beyond any scam airline I've heard of! Keep in mind that you will freeze to death in the salon, with no blankets, no pleasant service or any edible food.
AVOID THEM, YOU WILL PAY 3 TIMES MORE DUE TO ONE REASON OR ANOTHER, THEY DO IT ON PURPOSE.
They don't deserve even one star.
Delayed Over 8 Hours
I booked the 11:55 pm from JFK to Paris. Price was good. Travel agent said no frills, no advance seating. OK. Get there at 8:30pm sign says delay till 6:30am. No one at desk to check in or answer questions. At 9:30pm they start check in. Give some food vouchers and we sleep on floor. The plane lost gate rights so they had to bus people (50 at a time) to plane in the middle of the strip. Did not leave till 9:00am. No TV or movie. No compensation. No hotel offerings.
Hot Mess-poor Service
Took the 7:30pm flight from CDG to JFK on July 12th. It was unclear which terminal to go to because it was not on their website. I booked with expedia and the booking said terminal 2A and that is where we went. Checked the departure board and check in was in section 3. There is a scale in section 3 to weigh your luggage. We got to the airport 5 hours before the flight because we read horror stories of people being closed out of their flight for not checking in within a hour of departure. There was another flight to JFK leaving at 7:45pm which led to further confusion.
People starting lining up at 3:30pm and check in began at around 4:00pm. There did not appear to be on line check in available. Here is the reason why we were dissatisfied with xl, we were misled by the check in representative. We were told a soft duffle bag would need to be checked in despite meeting the size and weight requirement. The rep said it was a small plane and that there was no overhead compartment. When we told her we could store it under the seat in front of us and that it had something fragile inside, she did not care and made us check it in. She also told us that seats were already assigned.
While walking to the gate we saw people in line with us carrying much bigger bags than our duffle bag. Boarding was chaotic. As we boarded the plane we saw overhead compartments on the plane. The plane was a Airbus 330 with 53 rows in a 2 4 2 configuration. Not a small plane and certainly with overhead compartments. We were incensed. To add insult to injury people were using our overhead compartment to store their much larger items.
The seats were okay, the meal was penne with tomato sauce with peppers and water was free. We arrived 1 hour late. We realize this is a discount airline but it was so unorganized. Overall, a hot mess.
Dangerous!!!!!! Don't Ever Fly With Xl Airways!!!
NEAR DEATH EXPERIENCE! Please beware of this airline! It is very dangerous and poorly managed. My husband and I almost died on a flight coming back home from our trip to Paris to JFK airport. The pilot was about to take off the runway and was going fast and braked in the middle of the takeoff almost at lift off and set everyone nearly flying even with seat belts on. This caused the plane to set on fire on one section. It was the scariest experience of our lives. The pilot did not explain to us what happened leaving everyone frantic. The flight crew are extremely rude and uncaring and treat the passengers horribly. They ignore you and are just very nasty individuals and have no ounce of kindness. We had to evacuate the plane and it was a huge mess. We had to wait 4 hours to get on a new plane and even then the plane ride was horrible. They only gave us water and you had to pay for other drinks. The crew had very angry demeanors the whole time and it was overall a very uncomfortable experience. We would never fly with XL Airways again and warn others to stay away if you value your life and want a pleasant trip to wherever you are going. Horrible airline that should be shut down!!!
Its Not Worth The Savings Dont Do It
I flew my family from JFK to Paris and the flight out was delayed by over 3 hours. The service was terrible and the plane was so tight it was simply over crowded. On our return from Paris the staff were rude and simply disgraceful. Rude looks, barking commands to passengers and simply unhappy in the work-place. After we waiting 3 hours ahead of the check in time we were treated like 3rd grade citizens. We were then carted of the plane after an aborted take off and were subjected to another 4 hour delay. I hope this airline goes out of business. they dont deserve your our my business.
Worst Ever
This is the WORST airlines I ever traveled with. Being a French American, in the past I have traveled many times from the US to France and this summer's trip was the worst ever. 2 hours of delay at departure both ways, hours in line for checking, Smallest seats I ever sat on with knees touching the front seat and hips stuck in the arms of the seat (and I am 125lbs for 5'4). Toilets paper was not recharged during the flight so after a while you could not use the bathroom. Movies were either not the same announced or the same both ways (3 weeks intervall)
I am sure I will never use this airline again and I won't recommend it either. I wish they won't stay in business long.
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