Tesco Flowers www.tesco.com/flowers

I used Tesco flowers on line to send a bouquet to my daughter . I ordered on 28 May 2020 for delivery next day, nothing was delivered until the following day, 30th. They were certainly NoOT fresh as a lot of them were wilted. The company Tesco used was .lovelyfloraworld

I have been chasing the company continually as their guarantee says they will replace unfresh flowers. As yet my daughter has received nothing.

Adding insult to injury I had to pay £2.99 for tracking which wasn’t even possible to do.

I brought some flowers in a pot for Mother’s Day on the Saturday evening! And when I gave it to her she went to change the water and all was moulded inside the water and all the flowers smelt horrible and fell apart!

I ordered flowers on Friday for delivery on Sunday (mother’s day) later found out my mum was going away, so rang to cancel order, was told Friday night was to late to cancel for Sunday but member of staff would do their best and call me the nxt day

No phone call! Rang again for an update to see if they were able to cancel, said they would call me back.......no phone cal!!!

Rang a third time, couldn’t cancel order or change address, now wasted £35.00 on a bunch of beautiful flowers that will be dying on mums doorstep!

Bought a £5 bouquet of flowers today from tesco looked ok wrapped up, got them home unwrapped them all the leaves were falling off all brown and shrivelled, looked at the date it said sell by 9th of feb which is today, thankyou tesco these were for my husbands dad who passed away a year ago yesterday and his birthday today. Feeling very let down.

I ordered flowers to be delivered for my daughter's birthday.

They were never delivered. The following day, I rang to complain, was given a £5 credit note, and told a new bouquet would be sent out.

They were not delivered either.

I rang again. This time I was offered a refund and a promise that I would receive a call to inform me of what had gone wrong.I accepted, but...

Neither refund nor call was forthcoming.

I rang yet again, received an apology and assured a refund would be made immediately. 24 hrs later, the money appeared in my account. All done.

THEN....12 hours after that, this evening, I got an email to say my daughter's flowers are being delivered tomorrow. When she's on holiday, 12 days after they were supposed to turn up, and after the order had been cancelled. I'm sure It's a box full of dead blooms and stinking slime by now. But honestly, what's going on? Dreadful service. Never again.

I ordered two bouquets for delivery to two different addresses to mark special occasions.

Tesco did not deliver, they did not inform me of problems, they did not compensate me. As far as I am concerned they broke our contract and their only reply was @you can have a refund'....like that is any solution.

Delivery on the next day is pointless. The point was to mark an occasion.

Ordered the mixed coloured roses bouquet, (40 roses for £19.99)yesterday 23/08/17 for delivery today 24th. Could not be happier with them they are beautiful. Came well packaged and looking fresh. And arrived on the correct day.

Furious. Ordered flowers for my mother on first anniversary of my stepfather's death. Get a text saying they will be delivered between 17.16 and 18.16

No flowers delivered

Apparently DPD courier can't find house despite the fact they've delivered there twice since May.

Rang call centre.

They can't deliver until Thursday today is Tuesday.

Offered £5 compensation? Are they mad?

Then they offer £10

They just don't get it.

Terrible web site. Flowers even worse - roses came damaged, ugly arrangement. Never again....

What a shambles of a website, keeps crashing and you keep having to enter the same details backwards and forwards. Gave up after half an hour of trying ......... had flowers before from them and they are good. But the website is pathetic at best and they need to sort it out!!!!!!!!!!!!!1111