BT 118 500

I just checked my bill on line and saw 118500 numbers twice ,one at 15 56 hours september 8th at £5.61, one at 15 58 hours september 8th at £5.61, only my husband and i live here and neither of us made the call, i phoned BT and after waiting for about an hour to speak to anyone was told i would have to wait until my phone bill is printed out,, i have been with BT a life time but thinking of getting my phone taken out or moving to a better company

CHARGED OVER £7 FOR A ONEMNUTE DIRECTORY ENQUIRY CALL, AND HAD TO RING

AGAIN BECAUSE THE NUMBER GIVEN WAS NO GOOD. CHARGED A SECOND TIME,MEANING

NEARLY £15 TO GET A PHONE NUMBER. WHERE IS THE GOVERNMENT, WHO SHOULD NOT

ALLOW SUCH PROFITEERING

This 'service' is a disgraceful rip off. In my case it has actually hacked into my phone with some kind of malware which enabled it to claim a phone enquiry that was never made. If you ever see any bills which you nothing about do not pay it and demand your phone company get to the bottom of it.

The price is a disgrace. And where is the regulator on this?

I've just reviewed my BT phone bill on line and I'm disgusted to see a £5.61 charge for supposedly ringing 118500 for one second. They tell me I made this call and charges vary. Firstly according to MSE news costs are £2.39 per minute plus flat fee of 59p. Total £2.98. Where is BT getting this cost. I told them you couldn't even get a call through in one second. Every time I pay a bill BT thinks up an extra charge just because I'm on free call tariff.

£5.444 for a 57sec call! 20 min trying to find out why! Round are round in circles on their web site, send feed back they say they will not reply to feedback, I wonder why? So no way to contact bt. I did know about the ripoff on direct connections so they did not catch me that way.

I think it was my son who rang this number for a bit of a laugh. I am not laughing however because I seem to have been charged £4.15 for the privilege. I subsequently got through to the BT web chat who fobbed me off with a totally irrelevant web link and the explanation that it was a service number. Oh well if BT want to play silly rip off games like this then I will just close the account.

Made sure I was calling BT's directory enquiries thought that as a BT customer. I wanted the UK no of an international company, which I told them. They came back with the international no, so I said no uk and told them the no I had which wasn't working they came back with that no, eventually I was given a no and said I didn't want to e put through. I dialed it was the wrong no. That cost £10! I spent over an hour on a live chat to BT who ended by saying all I could do was call 118500 to complain but that would incur the same charges. Then after a 40 minute phone call to BT they said they couldn't refund me because 118500 is an outside company. Look at their website it is covered with the BT logo.

I called to find a number and was given their listing which was out of date, number no longer in service! Called back to enquire if they had the right information which they assured me they did. These 2 calls cost me £14.00, I'm furious can anyone tell me how to take this further? They give no information as to how much their poor and inaccurate service is costing us, is there an ombudsmen I can take this up with?

Overpriced moneymaking from BT. Charged over £11 for 3 calls each less than 30 seconds. There is NO warning about the cost of this service. I'll never use it again.