Chapelle Jewellery

On the 12th Sept I bought a ring from your shop.  I went with chapelle as I had been told at many jewellers that they did not have my size and could take three weeks to get the ring.  Your shop assistant told me you had a size J in one of the rings i liked so i choose that ring As I told the assistant I needed it by a certain date. She told me it would take 10 days to arrive but a maximum of 2 weeks. Two weeks later I was told it still wasn't in their shop. I was very annoyed at this however was assured it would be delivered two days later and they would call me in the morning.  By 3pm they still hadn't called so i phoned to be told they hadn't been through the order yet and would cal me later.  They did, so my husband went in that day to collect it. 

When i got it home it didn't have a hallmark so i did some research to find out this was illegal. It also made me mistrust your company. I called the next day to be told to bring it back on Sunday as they could send it back on Monday if it didn't have a hallmark.  When we arrived on the Sunday I was greeted by a very rude assistant.  She said I will check but it's illigal not to have a stamp.  I said I know.  She took it in the back room and told me there was a tiny bit of the hallmark in the corner but i had obviously worn it away. I said no I hadn't I had only had the ring since Thursday.  She then snapped at me 'alright I don't want an argument.' In a very rude voice.  At this point I left my husband to deal with the issue as was furious with the customer service.  It then took over half any hour to arrange sending it back.  The lady was still very rude and didn't apologise.  However towards the end the manager said she apologised and said they would put the ring as urgent, but couldn't tell me how long it would take.  

The date I needed the ring by has been and gone and i am furious with your company which I will never use again.  I am still waiting for the ring to arrive back.  Sent on the 8th October.  

I am so annoyed and was told I couldn't have a refund just an exchange.  I am in the process of speaking with a consumer rights officer however wanted to let you know about the customer service I received. 

I've only ever bought two items from Chapelle Jewellers. The first pair of earring I had for a month and the stone fell out. I had to send them back to get them replaced.

The second pair of earrings, the backs were loose and I ended up losing one of them. I called customer service and they said I can't do anything because backs of earrings can become loose. I've never lost earrings before from any other brand.

Yes, they have nice jewellery (hence the one star), but they are cheap quality and do not last. I wish I would have known this before making the purchase because I would've put my money on better jewellery.

For this reason, I think it's not worth the money.

Bought a watch full of faults and they refused to refund. I'm going to court now. Really avoid this company at all lengths. They told me how they are legally trained and how consumers don't have any rights anymore. This isn't true. I will be going to the local press after court about them - they need stopping of this type of bullying to their customers.

WARN!! This shop does not offer REFUND!!! Please stay away, if you want to buy something that you are unsure about.

Without being clear with their policy, my husband and I looked really stupid by trying to argue for our money back. The manager and the shop assistance at Livingstone outlet made lots of effort to defend themselves by saying "I always made it clear about our policy". And kept pointing at the bottom of the receipt where stated "WE DO NOT GIVE REFUNDS FOR UNWANTED PURCHASES" which is hiding in the middle of the thick big block prints.

What is the point to show this AFTER you have already paid your money!!!

I bought £99 watch for my mother in law who can be very fussy with things. I made it clear with the shop assistance at the time that I may need to exchange, return or even refund. I told her that this is a gift for xmas and I will show her asap so I can return or exchange if she doesn't like it. Nobody really mentioned they have no return policy at the time!!! UNTIL yesterday when we wanted to return the watch. What they could do is offering the useless gift card that you can hold on for two years to buy another unwanted item.

What made us angry the most is their Staff includes the Manager do not know how to deal with complaint in an appropriate way. The impression we got was all are our fault and we are the one to blame for. The staff said at the end "Sorry, but I did made it clear". Also being rude by shouting "bye bye" in scarcastic tone of voice just before we left the door!!!

My husband bought me a beautiful ring for our 20th Anniversary from the Livingston branch of Chapelle.

He was trying to chose between 3 rings and apparently took about an hour. He said that the assistant was very patient and happy to let him ponder and ponder and ponder.

He eventually settled on a white gold marquise cut 1/2 carat diamond. It is beautiful, I love it.

I can't thank the staff enough for being so helful.

Well, here I am, engaged woohoo!! I wanted this experience of asking the woman of my dreams to marry me to be so right, and it was for a short while. My fiancé knew I was going to ask for her hand, it was just a point of when, where and most importantly with a sparkler on her finger.

So we spent weeks just looking around, we both wanted the right ring. We tried numerous ones on and just couldn't find the one that had that wow factor (although I didn't tell her that), but then we happened across Chapelle.

The ring looked beautiful, so the weekend after trying it on, I drover the 35 miles back to buy it, then 2 weeks later popped that all important question. WOW.... she said yes, we were the happiest couple in the world for a week.... then, after just a week my fiancé noticed that the band had fractured. Rang them, they were all apologetic, offered a replacement, so off we went on another 70 mile round trip. We wanted to make sure the quality was good and there were no problems, all seemed well with the replacement.

Wanting to do this right, we went out for a meal and I popped the question again *sentimental sod* before it was on her finger officially again.

A week passed.... my fiancé noticed now that a diamond has fallen out!! what! fuming was not the word. Two rings in the space of two weeks....

Rang them again, apologetic again, offered a replacement again, offering the option too of a refund or upgrade for a more expensive one....

I don't think they get the point, the sentimental value has been taken away from us, it is not the ring I proposed with, we spent ages finding the right one, its not about compensation or upgrades or even the messing about or the hundreds of miles travelling and faffing around with our spare time, its about product quality and our feelings about this issue.

I am not faulting the staff, they want to help resolve this, but the quality seems poor for this to happen twice in 2 weeks of wearing a ring, quality that should be there at the price I paid. Really disappointed!...plus my fiancé is now always going to be checking for damage and feeling she has to be ultra careful with something that should last a lifetime without having to even think about it.

My fiancé is now waiting for a call back with what they suggest we do... Let's see what the outcome is but regardless, it's not the same ring I proposed with, we have lost confidence in the product, it has messed up our free time, out of pocket costs for travelling, disappointment, lower sentimental value and everything else that goes with it. We are engaged and I don't want to have to get a refund and start looking around for the right ring again for another 6 weeks or so, 6 weeks without a ring on her finger, the ring we thought was the right one

Lovely shop at Gloucester Quays, great and a non pushy helpful assistant manager helped us chose our ring he was very knowledgeable and

took time to explain stone hardness of coloured stones, very good service

bought a beautiful ring as an engagement ring, sapphire and diamond](strictly sold as an eternity ring but I loved it

Absolutely disgusted with the gunwharf branch. Purchased an engagement ring for it to break. Told it was my fiancées fault and would have to pay £45 for repair in January. It now the 27th may and ring still isn't back. We are getting married in six weeks and can't get wedding bands without engagement ring. Keep being told it's the manufacture repairing the ring and is there fault. Always being told it will be here next week but next week never comes. Completely ruining our wedding. No compensation from chappelle just empty apologies.

I had been looking for a particular Citizen ladies eco diamond bangle watch for a couple of years only to find it was no longer availible in the UK, some places in the USA were selling this watch but the reveiws of there service were very negative so I was afraid to take the chance, I was lucky enough to come across this site who just happened to have this watch for sale at a great price so I bought it and was delighted with the watch, price and service, so my experience has been very positive.

I recently purchased 2 wedding bands in the Banbridge outlet store.

At the time, we were delighted with the rings, in particular the price.I had previously seen the design I wanted online and got a quote to have this customer-made so I had quite a specific request in mind. My partner purchased his ring off the shelf. There were some mens bands with white diamonds and single stones set into them but I explained that I don’t like the look of single stones in rings. I chose a white gold band and spoke to the assistant about having a row of black diamonds set into my ring. We paid our deposit and were told that she would ring back with a quote for the diamonds, so I could decide whether or not I would proceed with getting them set into the band. We spoke at length about the fact that I wanted a row of 10. The girl even drew out the design to make sure we were on the same wavelenght. We left the shop genuinely delighted with the service – both girls were extremely pleasant & professional – and the price of the bands. We even recommended to other friends looking for wedding bands that they should drive to Banbridge, which is almost 3 hours from our home in Carlow.

The girl called me a few weeks later stating that the alternation was going to cost eight pounds. Over the phone I asked her if it the diamonds were going to be placed as we had discussed, channel set into the ring and she said yes, so I told her to proceed. At the time I was again delighted with the price. Our local jeweller had quote €25 per black diamond to be inset into his design, so this came in at almost half that price.

When we returned to collect the rings a couple of weeks later, my ring had a single black diamond in it. The girls that were working that day were extremely apologetic and commented on the fact that they could see how upset I was. They were extremely nice and told us it would be sorted. In good faith, we paid the full balance owed on the rings (c.750 pounds) and left confident that it was human error which woud be resolved.

Early the following week I received a call from the manager. She stated that we had only ever spoken about a single stone set into the ring. I disputed this and explained that we spoke at length. She then said ‘When I called you I spoke about a single diamond, I didn’t speak in the plural. You took me up wrong’. At this point I explained that it was obviously human error and I was quite definite about my requirements. I explained that I really don’t like single-stones in rings and that I would be willing to accept a band without any diamonds in it and a refund of the 80 pounds rather than the ring with a single diamond. I was told this would not happen and that my options were to take the ring as it was or to pay for the additional diamonds. I asked her to quote for this and expected some gesture of goodwill given the mixup.

Today I received a follow-up call stating that it would be an additional 80 pounds per diamond. This brings the cost in considerably more than our local jeweller had quoted to custom-made the ring with 10 black diamonds. We discussed the error once again and she was quite abrupt telling me the error was not on her part, we had never discussed the number of diamonds and that she had never drawn out the design.

Accepting the error was on her part would not have made the situation any better, but it would have avoided added an insult to an already upsetting situation, by placing the blame on me, when I couldn’t have been clearer about my expectations when ordering.

At this point, I wish I had not paid the balance of the rings in good faith and had forfeited the deposit for my ring.

I have emailed their head office and am waiting on a reply. Given the response I received from the store manage, I am not expecting it to be a helpful one...