NFU Mutual Home Insurance

An appalling insurance company who in my experience have used everry trick to avoid settling a claim. They missed their appointment which they set up, ignored photographic evidence and made demonstrable misjudgement. The loss adjuster even claimed to have validated the decision with head office claims but couldn't remember who they spoke to. Clearly they hadn't emailed the photographic evidence or they would have the email address.

Then the complaints division use a different person with each contact so each time you have to explain the issue once again. Classic delay tactics. My advice would be to stay away

We have been insured with NFU for our home and holiday cottage business for 22 years. Over that time we have made two claims and both were handled with speed, professionalism and eaze. We also had a claim during covid, again NFU were brilliant.

We are now retiring from our holiday cottage business but I will continue to insure with NFU in the future. They offer a comprehensive service. Excellent and helpful.

I have home emergency on my NFU Home/contents policy. Recently had to call NFU as water kept pouring out of the arm of my tap when I turned it on and water was pouring down the back of the sink unit. NFU home emergency kept me on the phone listening to horrible incidental music before coming back to me 40 minutes later having deciding it was not a home emergency and they would transfer me to general home insurance, who then told me it was a general maintenance problem and they could not help me. I am an elderly lady who has never been fortunate enough to go to home plumbing maintenance classes, hence why I had paid for a home emergency aspect of my policy. Left me crying my eyes out and not knowing what I could do, it was a Friday and would not be able to get a plumber easily for an emergency. Not having a kitchen sink tap would have affected my ability to have water for drinks & cooking in cold weather, without having to go up and down stairs to the bathroom with heavy pans, jugs etc. In the end I Phoned an elderly gentleman friend and could hardly get my words out I was crying so much with upset. He immediately got in his car and did a 30 mile round journey to help me out. I felt there was very little empathy or care shown towards my situation by NFU. Sadly very disappointed, let down and very upset.

Legal sharp practices from parasites. Just don't expect normal cover at an honest price.

This company that prides it's self as not making drama out of crisis unfortunatly contract out their legal cover to a company called DAS law who will use any reason or excuse not to even to look at your case in the first place. If you get pass the claims handler then a litigator will ask for detailed information about the case to assess at least a 51% chance of winning the case and they will also say and try anything to say you have no case. NFU you should not use this company if you want to keep your reputation.

Shocking service I would give the minus rating if I could, no unstanding of what a driver needs and God help you if you need to claim!... A driver hit my backend on a roundabout and they refused to fix my car and made me feel like a criminal from the off!!! Took months to even think about giving me a hire car and even then tried to bill me for it at £230 a day!!

Just shocking service on the phones as well as a black female even the service from other countries is very very poor you have to keep telling them about the claim as they will try and get you sooo angry so you put the phone down... The claims department as run by idiotic fools that no idea what odd side and near side is!! No had to leave with a damaged vehicle and fix out my own money and go to another insurance company

Yesterday, 22nd June 2016, I entered your Launceston branch to renew a house insurance on behalf of someone else. This was the first occasion I had been in the offices since declining a quote for another insurance policy in favour of a competitor. The lady who dealt with the quote I declined was sitting close to the counter.

On seeing me she stood up, looked to another clerk and said, "I dealt with your rubbish."

She then walked to the back of the room and the lady she addressed these remarks to walked to the desk and dealt with the renewal.

I said to the lady dealing with my renewal, "I am not rubbish." She dealt with me correctly and was polite.

Needless to say I shall be instructing another firm in twelve months. A formal letter will be forwarded to the head office shortly.

I've had animal and house insurance with NFU for several years. They used to be a friendly, professional company to deal with, but my recent experience hasn't been very good. They seem to have become as corporate and faceless as all the rest, and lost their unique place in the market along the way. The prices are no longer competitive, the service isn't very good any more and I'm currently looking at other options.

I had a claim in 2012. I asked for help as I was not coping well with a divorce situation. The NFU made it difficult and shut the claim down without telling me. I re awoke the claim in 2013. When they realised the scale of it they put a different loss adjuster on the case who wasn't interested in settling the claim but was prepared to say anything true or not to make the claim go away. They never listened to a word I said and rejected the claim paying a small fraction only. I took the matter to the Ombudsman. They presented false information to the Ombudsman which when pointed out meant the Ombudsman found in my favour a year ago. Since then they have tried to not adhere to the Ombudsmans decision even trying to overturn it. It is now going back to the Ombudsman again. Not to be trusted with large claims. Over priced insurance with worse than poor customer respect entirely contrary to their claimed ethos.

As soon as I declared that I live in a city I was told that it was very likely that my premium would be quite high (this without taking any details first). As it happens, the lady I spoke to was spot on; quoting in excess of double the cost of insuring two cars with our current provider. In essence, unless you live in the sticks and driver a VW polo on Sunday mornings, don't bother..... but apparently Which? think they are brill hence I have also cancelled my membership with them