Motor Depot www.motordepot.co.uk

Where should I start....

Firstly do not deal with the Birmingham branch, they do not update you and I no idea why they asign a customer manager to you as they do not help during the sales process. They lost the 2nd key and finally posted it 3 weeks later along with not having the v5.

Following this I decided to change the car (less than 6 months of ownership) as I did not want a hybrid car anymore and wanted to go back to owning a performance car. Carsupermarket offered me £19k for the car and oversold it at £32k. Carwow then offered me £22k which I was willing to accept and absorb the negative equity.

Someone from BMW Sandal Group came to view the car after winning the carwow auction and after a comprehensive report (which I have) the car did not match the initial description and turns out it is a lemon thus bmw refusing to buy it off of me.

Therefore under Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008 makes it illegal for traders to engage in unfair business practices, such as giving false or insufficient information about a car.

I have raised a complaint, as the branch manager of Birmingham cannot be bothered to escalate it and customer services have not come back to me after 10 days which breaches there own complaints procedure.

I have never been through anything like this in my life and would suggest people consider twice before purchasing from carsupermarket.

Date of experience: 13 March 2023

Update, they are refusing to buy the lemon car off of me now!

This is the worst car dealer i have ever dealt with and no one seems to want to take ownership of the problems that have been caused. All they do his pass you around or claim they called you back, but no one does,

I have spoken to two people from the service department about this ongoing problem.

The Car was booked in a Mercedes, they told me they can't find the problem.

I suggested they take the car out on a test run.

When the car starts the engine does not sound good.

Also when I am driving the car cuts out. When I try to start it again,

The car starts shaking and making a loud noise.

Been having problems with the car from the first day the car was delivered.

The Car was meant to be booked in at Mercedes for the second time.

A man assured me they would call me to book it in.

Today he told me they said they called me.

I have not received any calls from Mercedes.

I called them myself and they said they dont have my car on the system.

I called the man bk and was told he was out on a test drive and he would call me back.

He has not. I have asked for this to be escalated to a management team to deal with, and was told he is the only one that can deal with my complaints.

All I want is for them to pick up the car and refund my payments as all I have done since delivery is made payment but can't even drive the car satisfactorily.

VERY POOR CUSTOMER SERVICE.

Worst of the Worst, sell cars with known major faults.

Sold a car to myself and as I understand to the previous owner with the same fault. Previous owner returned/traded it back to them, and then they sold it to me.

(Gotta love Facebook)

Do not buy the service plan. Told it would be genuine Hyundai parts. As it worked out a little cheaper that a Hyundai service though why not. Double checked this before buying as I didn't purchase straight away sales person confirmed it to be true after consulting sales manager. Booked service and found out that it will not be genuine parts. Also found out that I cannot have a curtesy car and it will take 4 hours not the two hours promised at the time of booking. What 8 have learnt is that unless it is written down just accept you have limited gaurentee that it will be fact.

Poor product, terrible service do not purchase.

The worst company in UK. They don't event know the internal regulations of their own company.

Unreliable, incompetent. They aren’t a touch on other dealerships and for that reason I won’t be buying from here again

Paid a deposit to use their "move closer to me" scheme. Viewed the car, not as described, had noticable internal/external damage. Certainly not worth the asking price but they refused to budge one inch on it.

Refused to consider fixing anything.

As soon as they know you won't pay over the odds for a damaged car they don't want to know about you. You will not hear from them again.

It is of no surprise that they have retained my "transfer deposit", even after being clearly told it was refundable as long as I went to view the car.

Think about this, if their business model is to do this to people, even out of something small like their deposit, just think what it will be like if you actually have something wrong with a car you bought from them!

Avoid like the plague.

Went into Preston branch as they had a car that I liked. Sat down with sales man and he went through the part exchange and finance options that seemed good. Paid deposit and arranged day to pick the car up. On the day that I was meant to pick up the car and sign the finance paperwork I noticed they had added a balloon payment of over £2200 to be paid at the end of the finance period. This was never agreed and was not on the original paperwork. Shocked a company can get away with this!!!. Complete miss sold. Now I have to ask my credit card company to pay my back my deposit. Avoid Preston Motordepot at all costs.

I went for a interview for a job roll here for their new Preston branch they’ve not had the decency to give me any feed back what so ever after telling me I would do. I’ve just been ignored. I given up two of my days to go for a two stage interview and nothing.

I have contacted them not once not twice but THREE times! for feed back and I got told a lady in HR is dealing with it and she’ll contact me. NEVER DID on any occasion .

I can’t see the car buying journey being a nice experience “what so ever” if this is how they treat people.

I will never be buying a car off them.

Plenty of other supermarkets hey :)

WOULD AVOID THE SERVICE & MOT PACKAGE AS CAN'T ACCOMMODATE WHEN DUE.HAD CAR UNDER 1 YEAR SPENT £600+ STILL NOT RIGHT HAD THEIR MONEY NO INTEREST AFTER 3 MONTH.UNHELPFUL FROM START TO FINISH NO CUSTOMER CARE.WOULD NEVER GO NEAR AGAIN DISGRACEFUL!!!!!!!!