Dolphin Bathrooms - www.dolphinbathrooms.com

Getting in & out of the bath (quite high sided) to shower was becoming dangerous & I knew I needed a walk-in shower. Getting quotes from some of the 'national' companies, not one could justify price tags over £10k. I came across Dolphin at our local market.They were offering the 'bath out, walk-in shower installed in 1 day. With a fixed price tag under £5k & testimonials from customers, I went ahead. The fitters arrived at 7:30 as agreed & worked through until early evening. They showed me the process of switching shower on/off, using the installed seat & making sure I was familiar with everything.

The fitters were polite, friendly & very professional, no mess was left behind at all & I could not fault their workmanship in the slightest. Based on my experience with them,I would happily recommend them.

I am so very grateful for the person I dealt with and his team. They renovated a bathroom, ensuite, laundry including the hallway and I am overwhelmed with the amazing results. Both he and his team made me feel confident and comfortable with the decisions that I had made. The tradesmen that were at my place were very friendly and answered any question that I had... I love the final results and would recommend Dolphin Bathrooms to anyone.

The first guy comes round and says YES to every thing you ask, whilst looking very bored, and gives you an expensive estimate. The fitters come round put a sledge hammer to your bath room so you have to have work done, then dont do any thing the estimate giver and you agreed with (hence why the first guy was looking sooo bored) Expensive shoddy work that is NOT what you asked for you get..

We chose Dolphin because they promised a quick installation. Hah!

We managed to reduce their original quote by over £2,000 which to be in line with other quotes we had but Dolphin was the only company who promised to fit within a couple of weeks. Again, hah!

The goods were partially delivered, then were faulty. Eventually when they all arrived (3 or 4 weeks later) their fitter was too busy to fit us in for another couple of weeks. Once he started, he had to order something else which then took another couple of weeks to arrive.

We did, eventually, after 3 months, end up with a very nice bathroom, save for the ill-fitting cistern lid which we chose to put up with to put an end to the matter.

The fitter explained that Dolphin engage local plumbers with d-i-y skills to fit the cupboards, do the tiling, etc. They are promised a lot of work and therefore accept a very low rate for the job. Because of the poor delivery, the plumbers have difficulty scheduling their work.

Summary: Don't use Dolphin. They try to rip you off, they lie about installation times, they are incompetent regarding delivering products. They were lucky to receive a 3-star rating because service was so poor but the finished bathroom was OK.

We had a dolphin bathroom fitted last year and were very happy with the service. Looks great. There were a few complications along the way but i think that is quite common with getting a bathroom fitted.

DOLPHIN BATHROOMS

The only efficient part of the deal was the alacrity of taking the deposit. Delivery was on time, albeit incomplete and wrong parts it transpired.

The installation team consisted of one man. Customer complaints procedure efficiency is nonexistant. Speed of fitting is snails pace and the quality is that of a profficient DIY person. Our fitter had been pulled off one job to stsrt ours as the bath delivered to that job was wrong, he decided to take a wek off toeards the end of the fit - a phone call remedied that one.

Dolphin do NOT "take care of everything", quite the opposite. It was a stressfull experience and took 6.5 weeks from delivery to the unsatifactory completion.

Since the fit lots of people have voiced similar views as us. I would not recommend Dolphin to my worst enemy. Caveat Emptor

"Dolphin take care of absolutely everything" - this quote could not be further from the truth unfortunately. The worst customer service I have ever come across. Red tape, bureaucracy, indecision, lies. Project Coordinators who have no product knowledge or any powers to make a decision during the project. The list is endless. Would NEVER recommend them or their sister companies.

Fitter/Plumber - absolutely fantastic who saved my sanity.

We are mid-fit for a Dolphin bathroom ordered in early February. We made plain that we had a tight schedule to fit,and were messed about by the rescheduling of the job. The quality of the workmanship is appalling and not to the specification, and the fitter is rarely here before 10 in the morning and leaves before 4. Despite numerous calls to customer care we are having no support - I fear that this will be a horribly costly mistake on our part and wish that we could cancel the contract now and look for a small family firm who might care about the customer experience and take pride in the standard of the work provided. This is a nightmare!

I have had two bathrooms re-done - one wet room and one standard bathroom suite, the full monty! After the initial sales visit and price we had a further 'surveyor' who actually went round and said things couldn't be done a certain way etc etc - really just to make things easier for the fitters and using substitute cheaper fittings. We went along as I trusted them to do a good job and the cost was high (£25,000) - I thought paying a lot would mean a good job, how wrong was that!

My main problem is there is no warranty (and the after sales people are so rude - one stated my wife was a liar in regards to the warranty) - you get one year then forget any further maintenance and support (even though all through the process they stated I could get further warranty support at a monthly cost - I figured worth it because of the initial cost). It took 3 months longer to fit - leaked and ruined the downstairs carpet and they used cheap contract fitters (even though the salesman stated they only use 'specialised' fitters).

It is your choice in the end but if I could turn the clock back now.....I wanted t give them zero.

DO NOT USE DOLPHIN BATHROOMS!!!!!!!!!!!!

I have had to mark this as a 1 as it will not accept zero out of 5, but my true rating would be a big fat ZERO!!

We decided to use Dolphin for the "stress free", "we'll take care of everything" and "quality of products" service they were offering. The price was £3 - 4 thousand more than we were planning on paying but thought it would be worth it to take away all the hassle. How foolish we were, I wish I had read these reviews first.

Our bathroom was delivered on 28th Feb, i was supposed to receive a call the week before to advise whether it would be an a.m or p.m delivery, the call never came so I eneded up having to take a full day off work to wait for the delivery. Thats when the problems started. The wrong tiles were delivered, it took a week of phone calls and arguments to get them changed. Then we realised that the bath was cracked, the replacement that was despatched was the incorrect bath, it took several weeks for the tiles to arrive despite being told they would be sent with the 2nd bath delivery. When they finally arrived 14 out of 94 were broken so yet more tiles had to be sent out. All of this has had a knock on affect with the installation we were quoted 8 - 10 days. We are now in week 5 and it is still not completed. The biggest issue I have is with the rude uninterested "customer service"staff and the project manager is a waste of time, how you manage a project from the end of a phone? No-one ever calls you to update you with whats happening, we are constantly phoning Dolphin chasing for updates and having to deal with their rude staff, they tell lies and try to fob you off constantly. We were also promised a team of Dolphin fitters, we were sent a local plumber who they had subcontracted to and he had to bring in his own team of plasterers, tiles, electricians etc. And to rub salt in the wound he told me they could have done the job for half the price. I could go on and on listing issues and complaints but I'm sure you get the picture. Were waiting for a manager to visit to discuss compensation but I'm not holding my breath. I have no doubt we will end up having to take legal action but I will not let it go.

All in all a very very disappointing service. I have had to take 5 days off work unpaid waiting in for deliveries and redeliveries, spent hours on the phone trying to sort out issues and generally lost the will to live.

Please, if you are reading this and considering whether or not to use Dolphin do yourself a favour don't do it. Use a local firm that someone has recommended.

Extremely disappointed in Newcastle