Pharmacy2U www.pharmacy2u.co.uk

It is impossible to communicate with Pharmacy2you by any means whatever. Their website is badly designed and completely dysfunctional. I wanted to correct a duplication of my order but the website offered no way whatever of doing this, and when I tried to telephone them the system simply referred me back again to the website, going round in circles.

I shall continue to give Pharmacy3you the lowest possible rating on every site I can find until they provide some EFFECTIVE means of communication.

Iam a new customer signed up a week ago still waiting for my medication not very impressed l wished l never signed up lve ran out of my medication and its very worrying because lam on blood pressure tablets and now my blood pressure is high and still waiting for my medication

Disgusting and disrespectful company.

Ordered 2X2 packs of tablets only to receive 1X2.

They claim to have CCTV evidence to corroborate their packing.

Therefore, by default, they are suggesting oneself is not telling the truth.

This is at least their third 'incompetence' and they now add insult to injury.

I am finished with these cheats and would recommend all consumers to avoid them.

I am very disappointed with the lack of care and support Pharmacy2u show their clients. Two of my deliveries have been delayed, all Pharmacy2u can say is that even though they can track deliveries, Royal Mail will not investigate for 10 days and Pharmacy2u accept this!!! So I have cancelled my account with them, however, they need to speak to me to confirm my cancellation, so they want me to phone them and be prepared to be in a telephone queue!!! So today, I queued for 20 minutes to chat to their on-line system, I've waited 5 days for my medication and now they want me to queue again, they've had enough of my time I'm afraid!

As a gesture of goodwill, I sent them an e-mail and guess what? I've received an automated response saying that their e-mail system isn't working during working hours!!!!!!!!!

Terrible! Avoid….

TERRIBLE! My first order was executed correctly and efficiently. Two weeks later, I placed another order with them - with the exact names of items required (but was prepared to accept generic substitutes, if necessary) Upon receipt of an email from them confirming my order, I discovered that the dosage of one item to be INCORRECT. I rang them up; the telephone responder was frustratingly inefficient. He repeatedly mispronounced my name, and was worryingly, and consistently unable to read the medication names and dosage advised with accuracy. It even took him three times to read out my telephone number back to me accurately…!!

Another 'colleague' then came on the line - there appeared to be no "supervisor" available. She was rude, dismissive, and flatly refused to admit that the problem lay with them – no accountability whatsoever. I cancelled my account with them immediately and have now resorted back to the nominated pharmacy with my GP practice. I then spoke to my GP surgery as I needed a new prescription issued because of the aborted attempt with Pharmacy2U; they also confirmed that they have encountered numerous complaints regarding Pharmacy2U, causing them at the surgery, numerous unnecessary and time-consuming problems ....

AVOID, AVOID, AVOID!!!!! :-((

Have also found an article where The Care Quality Commission (CQC) found

Pharmacy2U to be UNSAFE and INEFFECTIVE.

I've been using Pharmacy2U for a few months now, and they're great to work with. The process from the initial email through obtaining my medicine is simple, and the app is simple to use. I have had no difficulties since starting to use Pharmacy2U LTD and am very pleased with the service.

They have so far sent me 2 serious meds which I've never used before (Codeine/Tramadol) *without* patient leaflets - I badly need the ingredients list as I am very allergic to many meds ; an online link will do if nothing else. On contacting them they assure me they will sort this out - then *nothing happens*. Sending meds without a patient leaflet is dangerous and quite probably illegal.

I have been using pharmacy 2 u since it started. I have never had any problems. I have read lots of media stories about them not being so great but I really have not had that experience. As with all pharmacies sometimes medication is not in stock but they will contact you to let you know. I have recently added a relative who is usually independent but is self-isolating. All medication was received within 4 working days. During this time I would suggest that everyone make use of this service so you don’t have to leave your home. You can trust it to work. I hope this review helps.

New customer as my surgery advised using a phone service. Normally my meds are delivered in 3 day maximum. Filled form in on Tuesday with enough meds until Friday. Normally this is enough. Told me the meds were on their way but the Royal mail tracking only works when they start to deliver. It's now Monday and still nothing. What a irresponsible out for profit organisation. I have closed my account and my wife will have to get some emergency meds from the chemist as I am too ill. I urge new customers to avoid unless you can afford to wait.

I would have liked the time it took to process the prescription to be more transparent. It isn't!!

This company is awful. I ordered my medication on 11/09/2019 and still have not received it. I cannot get through to customer services. I have now run out of some of my medication. I have closed my account and will go back to using my local chemist. Feel guilty about switching in the first place. Perhaps they should spend less on expensive TV adverts and more on recruiting more staff.