Sealy Posturepedic Pillow Top Divan

Sealy Posturepedic Pillow Top Divan

User reviews
1.8

Value For Money

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Sealy Posturepedic Pillow Top Divan

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Sealy Posturepedic Pillow Top Divan
1.54 54 user reviews
511%
42%
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27%
170%
06%
1.8

Value For Money

User Reviews

granniek
2

Value For Money

Credit Card Purchase Of A Bed From Bensons For Beds

Has anybody successfully received a Credit Card refund for their bed purchase from Bensons and do you know if there is any time limit for making a claim?

I can find nothing reviewed on my particular bed bought from Bensons,a super king labelled "Sleepmaster Sealy Posturepedic Grand Pillow" . I believe they no longer sell this model and Sleepmaster no longer exist. It may well be an older version of the Sealy Posturepedic Pillow Top.

Does anyone else have this particular bed and have they any comments about it please? As it nears the end of its guarantee period the mattress is showing serious signs of imminent failure. Although nearly 5 it is still very disappointing when TV adverts say 8 years is the expected life of a mattress!! It was not a cheap purchase.

silverfox123
1

Value For Money

Sealy Nostromo 1400 Pocket Sprung Pillow Top Mattress

I purchased this king size mattress 2 months ago because it was highly rated by Which magazine. However I will never trust one of their reports again.

I have exactly the same problem that many people are describing on this site. I get terrible lower back pain and have never had a good nights sleep since purchase.

If I sleep on a 12 year old mattress in the spare bedroom the problem goes away. when I try sleeping again on the sealy mattress my back ache returns.

What a waste of money. I am ready to bin it and find a replacement.

There does not appear to be any proper support. There is also the sagging that others describe.

I can only assume that the Which reviewers were young and have strong back muscles. Buy at your own risk.

garywood84
1

Value For Money

My Story Of Benson’s For Beds And A Sealy Brisbane Bed

This time last year, I bought a Silent Night bed from Benson’s for Beds. The mattress was twisted on delivery, and after two attempts to remedy this with equally twisted replacements, Benson’s for Beds asked me to choose a different model. I went with a Sealy Brisbane, which Benson’s for Beds recommended based on the fact that the Sealy Brisbane provides ‘edge-to-edge support’ and that the latex topper has ‘instant spring-back properties’. However, after less than 3 weeks, the mattress appeared to be sagging, and I was waking up with backache.

Benson’s for Beds sent a FIRA technician – an “independent” expert from the Furniture Ombusdman of which Benson’s for Beds is a member. He measured a 1.5cm dip in the middle of the four-week-old mattress, but insisted that the mattress was not faulty. He confirmed that latex will not instantly spring back, and that it will settle over time, contrary to what Benson’s for Beds had told me, inducing the sale. Benson’s for Beds thinks it has fulfilled its obligations by commissioning the report, and is unprepared to discuss the fact that the bed does not conform to the description and specification given to me at the point of sale (and also on its website).

I wrote a letter and sent it by Recorded Delivery to Benson’s for Beds’ Managing Director, but I received no reply. So, I doubt that Benson’s for Beds will respond to this post, and I’ll continue to be stuck with a bed that I cannot sleep in.

Before you end up in the same position, please have a look at other reviews on this page to see that my case is far from unique (note, the site refers to other Sealy models as well as the Brisbane, but one reason for that is that Benson’s for Beds’ exclusive Sealy models change their name every few months. I wonder if there’s a reason why?).

PimmsAgain

Sealy Delivery Oblivion

I bought a Sealy mattress online 6 weeks ago.

The delivery agreement on the website was 2-3 weeks.

CEVA, the delivery company used by Sealy, left a message on my answerphone several days after the order. When I noticed the message, I called back immediately, a few days later. I was offered a date "a MINIMUM of 3 weeks after" my call back to CEVA, i.e. 3 weeks on top of the 1 week delay to book the delivery date = 4 weeks after the purchase.

I asked for date immediately at the end of the 4 week period. I was told this was not possible as there were no deliveries to London for a week after the 3 week period was up. The first date I was offered was 5 weeks after the purchase. I had no option but to take this date or wait another week until the next London delivery. It seems incredible that there is only 1 delivery to London each week for such a famous brand. But I was told there was no option for any faster service. I was prepared to stop everything else I was doing, change my plans and be there, come what may.

On Saturday a week ago, as arranged with CEVA, I prepared to wait in all day. But someone from CEVA Customer Service phoned me up in the morning and said they wouldn't be delivering the mattress to me that day, because it had not been delivered to their warehouse by Sealy. This sounded plausible but turned out to be incorrect. The Customer Service person did not offer to rebook the delivery as he said once the mattress turned up its delivery could be prioritised for the next day or two.

I sent an email to Sealy Customer Service to complain about the breaking of the delivery agreement, and the non-delivery of my mattress. I called Sealy Customer Service on Monday morning. They said the mattress had been sent to CEVA, and they'd sort it out with CEVA and call me back. They didn't call back. At 5.10pm Tuesday, CEVA called me to rebook the delivery. The first date they offered was "at least a week" away. Unfortunately, I was unable to take delivery on this day. And it was not in keeping with what CEVA had told me on Saturday would be possible. I asked to speak to the supervisor and was told that would not be possible.

So, I gave up. I put the phone down. I sent an email entitled ANGRY COMPLAINT to Sealy Customer Service overnight. Wednesday morning, Sealy Head of Customer Service called. And the response at last felt right. She would look into the issue and own it. She said that CEVA had had the mattress in their warehouse all along and had failed to locate it. She would contact CEVA and get them to deliver sooner than they had offered. A time of 1.45pm to 3.45pm on Friday was offered, two days later. I accepted it gratefully.

So today is Friday and today's delivery did not show up. A person from CEVA Customer Service called me at 4.45pm to ask if the mattress had shown up. He had no clue. I guess asking his driver was not an option.

I picked this message up from the answerphone at 5.15pm today. I called Sealy at 5.30pm to let them know the mattress had not arrived but there was nobody in the office. I wanted Sealy to own the issue. I then called CEVA at 5.50pm to tell them that the delivery had not happened. They said that the delivery did not go on the van today as there was no notification that a delivery was required. I was offered a redelivery date. I didn't want that because the "1 week minimum rule would apply" as standard and I felt this process needed to involve Sealy to ensure a fairer response. Far from owning the problem, Sealy had allowed the non-delivery to recur.

It is strange that the person at CEVA knew a delivery was expected today, but someone else on their Customer Service desk checked with the supervisor and told me that no booking had been made. There appears to be a lot of variations in understanding of what is in stock and what is being delivered at CEVA. I asked to speak to the supervisor again, and was told that this was not possible. I said that it was essential and I was told that the supervisor was on the phone. I asked for an email to be sent to me detailing what was being told to me, but I was told that no email access was provided to CEVA Customer Service staff.

My strong recommendation is that nobody should buy a Sealy mattress over the internet. You will not get your delivery when it is arranged, and CEVA will not care less. It is not sensible for Sealy to continue this delivery arrangement.

I have been inconvenienced through the delay. My house guests have had nowhere to sleep and I've had to pay for alternative accommodation.

The whole experience has put me off buying anything over the internet, unless it is from Amazon or organisations using Royal Mail.

christinaerdey
3

Value For Money

Sealy The International Collection Benson Beds - Sinking Bed

WE purchased the above bed approx 13 months ago for 1400 pounds in a SUPER King size.

My husband weight 190 and I weight 149pds.

We rotated the Non flip bed as required, and yet this bed has sunk in horribly, and we now wake up with such sore backs each morning.

The fabric on the pillow top actually looks like the bed is an ocean with waves rippling exactly where we both lie each night. Ridiculous for an expensive Sealy bed.

We bought this at Bensons Beds in Cambridge, but now that we have this problem it seems sealy doesn't exchange the bed, YOU the customer have to pay for it to be transported to their factory for them to test.

Visually they can clearly see the bed is damaged, yet they expect the customer to pay for transportation to repair a problem that shouldn't be there at this stage of its life expectancy.

Had I studied the warrantee fine print on problems with Sealy beds, I wouldn't have purchased this bed.

Very disappointed...

jetz
5

Value For Money

Sealy Posturepedic Review

we have had sealy beds for the last 25 years and never had a problem and have just bought a new romance with pillow top and had sealy enchantment which we still have and sleep well in after ten years and no bad smell whatsoever from bedstar.

Has anyone considered that their beds bought may be fake sealy beds ?

we have never had a problem and will report on the new one, we are both on the heavier side weight wise.

sealybris
1

Value For Money

Sealy Brisbane Super King

I bought this Sealy Brisbane 'flagship' bed 1 year ago and the comfort and support has rapidly deteriorated to the point where I am now getting sciatic nerve problems from lower back posture whilst sleeping in this bed, and am seeing the doctor about it (I am young). It also hurts my shoulders as it will not now conform to my slim shape. I am really upset to the point of shock on reading some other reviews of this bed. It was so expensive and came with all sorts of promises from the Salesperson. I have contacted Bensons Beds today and they are sending out a FIRA technician to establish if it is faulty. Reading reviews about this, I am worried that this person will say it is not faulty because it doesn't LOOK so bad, but it has changed hugely since I bought it. The pillow top has sagged on both sides and you can feel that the middle 'strip' has not. My hip goes through the now missing top support and touches the hard sprung base, so that I am out of alignment and always having to toss and turn, even when sleeping on the back and side as professionals advise.

I will now be sleeping in the spare bed until this is resolved. Bensons must not forget that this is a very expensive bed endorsed by a posturepedic body, so this must mean it is not fit for purpose as per the Sale of Goods Act. If they do not resolve this to my satisfaction I will probably take it to court.

2
sealybris

Hello

I had two visits from FIRA over a period of about 1 year and also went through the laborious task of applying to the Furniture Ombudsman, who Bensons are also members of.

Regrettably, the FO did not take any of my evidence as being 'material' even though I quoted plenty of good consumer stuff like the principles of the Sale of Goods Act. They just relied on the FIRA reports saying the sagging was 'within tolerance'. The only way to counter this is for me to hire some other specialist at my expense to try to oppose this shoulder shrugging response from these 'independent' bodies. They seem to be colluding to prevent justice. I don't know where to start and for the time being have given up. It is sad that we spend so much on these products which are designed to be unimpeachably perfect and high quality, and are treated like an annoyance when we complain that the quality has reduced, and very fast. I would not have minded if this was 20 years later, but it was less than 1 year later.

Interestingly, for this type of bed, they allow higher maximum sagging tolerances, as it is a pillow top, and the level increases each year, e.g. 1 cm for 1st year, 2cm for second year or whatever the figures are. Mine was not that far off being 'intolerant' even on their scales. So I might try again with FIRA before 6 years is up from the purchase date.

They just do not appreciate that the WHOLE pillow top has sagged and thinned out, not just the sleeping dips, meaning that the supports has transformed for the worse across the whole bed. I have had better beds years older than this Brisbane that were much cheaper, still fully pocket sprung, and which show no obvious sagging or dipping to date.

Good luck!

IanH73

Hi, I'm having very similar issues as you with the same product, I would be really interested to know the outcome of your case.

Regards

Guest
1

Value For Money

King Size

we bought a sealy king size bed in july 2013. within 1 month it was as if a 3rd person was lying between us. the bed had dipped badly on either side and left a lump in the middle. we got in touch with the company who sent someone out to check. he measured the dips on each side and said this was normaland it would sort itself out. a report was then sent to the company who then wrote nothing would be done. we could get an independant examiner in but the first one had said if the mattress was replaced the same thing would happen. it seems we have a no win situation.

barney0x0
1

Value For Money

You Can Spend £1,000s, Bensons Won't Make It Right

We bought a Sealy Brisbane "Posturepedic" bed set in July 2013. At first it was fine, but as so many have said, very shortly it developed depressions where we slept. These depressions result in lower back pain for both of us. Often I wake in the night with numb shoulders. I spent around £200 on a succession of lower pillows to try and relieve the strain on my neck. Sealy don't want anything to do with the issue.

Turning the mattress (not flipping - you can't, it's a pillow top) would give temporary relief but the problem always returns. Bensons sent a FIRA "technician" out who - using a length of bailing twine attached to weighted curtain cord handles in conjunction with a small tape measure - said that at 2 - 2.5cm dip, the mattress was "within tolerance".

I haven't had a good night's sleep in 6 months. Bensons refuse to refund us, but say we can pay yet another 10% of the cost of the bed to select a new bed (they won't refund any difference if you buy a cheaper mattress, so if you don't want to be out of pocket you're left buying another overpriced pillow top from one of their wholly-owned Sleepmasters subsiduaries).

We've now spent well over £2K on this fiasco and we'll be taking it up with trading standards, the ASA and the OFT. The "Orthopaedic Advisory Board" that "endorse" this bed are owned by Sealy themselves, which has a whiff of illegality about it. We were sold the bed on the basis that it was firm, flat and suitable for stomach sleepers. It is one of these things: firm. It's not flat, and it's crippling us.

As others have said, don't touch Bensons with a bargepole. If only I'd seen these reviews before purchase.

2
Andyd64

We have had exactly the same issues. It's like we have wrote this review. I have never heard of a sagging mattress being within a tolerance level. The mattress dictates how you sleep. Both Bensons and Sealy are a disgrace

rachelparkinson111

Omg! We purchased this same bed "Brisbane" from Bensons Jan 13!!! 12 months later & 40 physio theraphy treatments (costing a fortune) We have got no where with this company! Until i just read this i believed 6 months ago that i must have injured myself and it could NOT possibly my £1500 brand new bed!!! I realised 11 months later after spending a couple of nights in my daughters bed with her as she was sick that it was infact the bed!!! We have had the FIRA out who says the same!! We will be taking it further too!!!

jaycoates
1

Value For Money

Bensons For Beds And Fira - Disgusting

We bought a bensons for

beds Super King Divan and Matress for £1200.00 after only 7 months the

Memory foam collapsed leaving huge craters in both sides of the bed and

a huge lump in the middle.

Bensons were rude on the phone when we rang to tell them about it. The

store would only divert us back to there customer support line.

We provided photographs showing how bad the bed was and stated we were

not happy and the bed was not fit for purpose.

Bensons for Beds sent a Fira inspector out who lay on the bed for a

couple of seconds in my crator, bounced up and down. Then told us that

the bed was fine and that none of the pockets were damaged.

Evidently the bed is not fine as you can no longer roll over as you are

stuck in a rut. and the is a HUGE mound in the middle of the bed.

There are thousands of complaints of the same nature on the bensons for

beds Sydney Bed online and all customers are having exactly the same

issues and been given the run around.

Those that scream loudest seem to get there 1200.00 bed replaced. But

Fira did an inspection on our Bed by giving it a 2 minute massage.

Bensons for beds rang us a week later to smuggly tell us they were not

going to do anything with our bed as FIRA had said there was nothing

wrong with it.

We now potentially are having to look at binning the £1200.00 matress

and having to spend the same again.

Its disgusting.

5
Dunn2621

Interesting to note as I was looking at one of their expensive models.

What is the bed you are referring to now called please as I would not want to go through what you have.

jaycoates

I attacked there facebook page letting everyone know on there facebok page of my problems. The next morning I had a phone call from bensons offering me a full refund

jaycoates

I attacked there facebook page letting everyone know on there facebok page of my problems. The next morning I had a phone call from bensons offering me a full refund

sealysydney

I also bought a Sealy Sydney bed from Bensons and had all the same problems described in these reviews. My bed cost £1200.00 and I paid for it on finance arranged by Bensons. I complained by phone to Bensons customer services as instructed by the shop I got the bed from. They eventually agreed to send out an INDEPENDANT ( ????? ) inspector after I sent two lots of photographs and letters outlining ALL the faults with the mattress. The inspector also took photographs and said it was "normal settlement". My photographs contained a tape measure showing the depth of the dipping on both sides and various positions of the mattress including the sides which had collapsed. I had followed all instructions for turning the mattress etc. I also got three independent bed companies to inspect the bed and got written reports from them all. They all agreed the mattress was NOT FIT FOR PURPOSE ( to put it politely and legally ). I wrote a very detailed letter including my photographs and reports to BENSONS SHOP, BENSONS CUSTOMER SERVICES, BENSONS MANAGING DIRECTOR ( for his personal attention ) SEALY ( who do not want to know and refer you back to Bensons ) THE FINANCE COMPANY, TRADING STANDARDS. I persevered and let them all know I was not going to go away unless this matter was resolved to my satisfaction. It did take a few months and it was relentless but it paid off in the end. I refused a replacement bed and stuck to my request of a refund and was eventually sent a cheque from Bensons.

I will NEVER recommend or buy anything from SEALY or BENSONS again. I was also informed that the bed was not been made anymore but I have since been to Bensons and seen the same bed but under a different name...BEWARE!!!!! PLEASE DO NOT GIVE UP....FIGHT FOR YOUR RIGHTS!!!!!! GOOD LUCK!

suechatterton

Hi there I'm pleased to read your review not because you have had a problem but ours is exactly the same.

We purchased a Sydney super king mattress two years ago and after 13 months we experienced the same problems as yourselves springs gone on one side and lump in the middle. I contacted bensons and they said it was out of guarantee as mattress was only guaranteed for one year. We already had a new bedstead . they would do nothing about it so as with you £1000 down the drain. I have put up with the discomfort for another year now but can stand it no longer suffering with a bad back. It is only that I was trawling the net to get some advice on what a good mattress was to purchase and came across your review.

It must be a fault on this model of mattress and bensons should have done something about it.

You're right it is disgusting and we are now looking at spending the same again on another mattress .

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Q&A

Cazza11

I am looking at buying a Brisbane Sealy Divan. I have read so many bad reviews so far but is the Sydney the same bed as the Brisbane? Both come up when I try to research the reviews.

Badger1967

The Brisbane relaced the Sydney around 2 years ago as far as I know. Essentially the same mattress construction and latex content. I can only comment on the Sydney (you have probably read my review) but I expect the Sydney mk2 is pretty much the same.

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