Ekornes Mayfair Chair

I bought the stressless model chair from our local furniture dealer and they suggested I purchase the warranty as well. My wife loved the chair i had bought for myself so of course i had to buy another for her.

Well, after a few months, my chair began developing a crease on the seat which was wearing at a spot on the chair seat. I called the furniture dealer and they came right away to pickup the chair for repair.

BUT they called me in a few days to inform me that the Ekornes company refuses to repair the chair at no cost to me!

So they brought it back and now the crease is getting larger and the leather more visibly worn out. A very expensive chair that looks CHEAP. A piece of junk which i will have to sell for pennies on the dollar.

My wife's chair is still doing fine and looks good BTW.

So you pay the money and hope you do not need support from Ekornes.

i have four mayfair stressless chairs in a large conservatory which has a laminate floor these chairs are impossible to do a 360 rotation with a gentle push as stated in the brochure

all that happens is the rotating plastic ring locks to the wooden base this in turn then makes all the base turn on the laminate flooring

e mailed the company over issue no reply

visited retailer asking for a technical engineer from ekornes to check this problem out the retailer was reluctant to do this saying it would cost them £80 to do this

suggested retailer advised purchasers these chairs will not rotate on laminate flooring and based on my experience this is breaking the trade descriptions act

still waiting for a response both from company and retailer

If you want a pair dont buy these i have just had two Reno chairs deliversd one is bigger than the other ,you can see the difference .Also they go on about the comfort but ours are almost unusable i sat in one for less than an hour an had to get up and use the sofa.i could have got the same quality by buying a garden bench,or a second hand bus seat i am totally unimpressed with these chairs.A total waste of money,i am trying to get a refund out of th retailer,If you go ahead and purchase some i wish you luck but i would not recomend them to any one.

Ordered 2 Ekornes Sunrise chairs Feb 13, 2010. They arrived in Aug. One had a rip in the leather & both of the PC tables are defective. VERY dissapointed, NOT worth the money. Really want a refund. Called Ekornes, not much help, stopped pymt through Amex. Regret this purchase, very poor quality.

7 (SEVEN) months to get a $12,000 3-piece sofa. It arrived today & a section of the corner piece was crushed. This is after waiting over 3 months for Ekornes to replace the original corner piece which was the wrong color. We rejected the shipment & have protested payments made via AMEX. The flimsy cardboard packaging would not have protected a shipment of plastic furniture across town.

BEYOND PATHETIC IN EVERY ASPECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ekornes Stressless Chairs

It is STRESS not STRESSLESS!

I just bought 2010 two leather chairs; two different models but same color leather. Customer service and QUALITY CONTROL stink!!! They ship a defective chair from Norway $2600, total for both $4,000; we waited four months to receive it. The store we bought it from said they inspected it and we picked them up still in boxes. The store had a contractor (3rd party) look at the chair and yes the seat cushion is way off. They are only willing (at this point) to replace that chair. I bought them to color age together and since it will take another four months to make there is no guarantee the chairs will match. Manager from the store contacted the Ekornes sales rep for him to contact me, four days later and nothing. US need jobs, Norway is the third highest paying salaries in the world and the green print to ship from there to here is hugh. Very disappointed to say the least. I am still protected from my credit card company so if they don't replace both chairs I will be returning them and my credit card company will dispute the charges.

While these chairs are comfortable, we had a problem with the leather discoloring within the year from chemotherapy chemicals in the hair of the primary "sitter". Our calls to the company where we purchased it(Tysons in NC)were ignored, so we finally called the company. While the woman was sympathetic, I had to come up with a solution myself by ordering an extra piece of leather from Ekornes and then will pay to have that piece incorporated into the chair. It has been 8 weeks since my credit card was charged. I called today to find out about the order and spoke to Mary Jane in the New Jersey office who could only ask "How did you get this phone number?" It was clearly marked on the pamphlet that came with the chair. We are very disappointed in what is generally an expensive "okay" product. We admitted that the problem was due to our unfortunate use but we needed help and the company was not eager to keep us as a satisfied customer.

Dear all, I was thinking about upgrading my Stressless after 18 years and came across these reviews.

I would like to add some positive remarks regarding these chairs - the chair I have had has been excellent - extrememly comfortable and recommended by a friend.

I needed some clips for the chair some time ago and I was sent these by their very helpful services who coudnt have done more to help.

I couldnt recommend more and they are well worth the money

Because of the poor warranty on my Ekornes Mayfair Chair on the bits that matter, I wouldn't recommend them to anybody again. Warranty on cushions is limited to 1 year only. Ours has flattened after 3 years (9 stone 51 woman the only user). Considering the chairs cost well over £1000.00 each I reckon that they aren't the value for money that we should expect at the price.

We purchased two of these chairs and found them to be very comfortable even after watching a couple of movies back to back. We have owned Stressless chairs for 20 years and just purchased the Mayfair as an upgrade. The old chairs are still in great condition. We had the upgraded leather on the Mayfair, very nice. We would buy them again.