Vueling Airlines

We flew back from Lanzarote to Paris Orly via Barcelona but our bags were lost on the way. After filling out the relevant paperwork and informing Vueling that we would only be in Paris for ! night they attempted to deliver the bags the day after we left Paris for London. Now over a month later and a number of phone calls and 2 service agents admitting they delivered the bags to our Paris hotel after we had left they still have not delivered our bags to us. Also every time we call we are told they "will send an email to the airport", which they will NOT give us a copy of, and also tell us there is no supervisor or above that can speak English so there is no-one else we can speak to and tell us "This is all we can do". I can not believe that this is how a company can run its customer service! No communication, no attempt to rectify the situation and no offer of compensation because on the company system the bags have been delivered and the case is CLOSED! If this is the amount of care they take with their customer service its scary to think how much do they care about the servicing of their planes.

Vueling Airlines notified us by emails in March 2020 that our return flights to Mallorca in the first week of April 2020 had been cancelled as a consequence of the Covid-19 outbreak. We immediately logged on to our online account and requested that their full cost be refunded back to the credit card from which they had been deducted.

As the only confirmation of this refund request that we possessed was a screenshot, it was decided to telephone Customer Services to ensure that this decision had been accurately recorded. In the course of a conversation with a Vueling representative on 29 March she confirmed that our refund application was to be processed but that, because of staff shortages, it might take up to eight weeks.

As stipulated eight weeks had passed, felt that our patience had run out, particularly bearing in mind that the airline had a legal obligation to refund us within seven days in accordance with articles 5(1)(a) and 8(1)(a) of EC Regulation No.261/2004, so decided to chase it. Numerous attempts to contact the company by telephone came to naught as, after holding for a while, the automated system cut us off.

Further emails sent this week to Customer Services and the company CEO have been met, almost laughably, with a standard acknowledgement which asks that we telephone their offices if we wish to request a refund! As previously, attempts to contact this company fail with calls being cut off.

Whilst appreciating the problems currently besetting the airline industry the facts in this matter are that monies held by Vueling since we booked in January were legally repayable long ago since this is a clear breach of contract with no flights having been provided.

I am leaving this review as I am hugely disappointed with Vueling Airlines.

I checked in on Friday 1st December at Gatwick South Terminal, flying to Florence on the !4.05 flight.

My Louis Vuitton suitcase has not been seen since.

I reported it missing at the lost and found office in Florence, who notified me that Gatwick had never sent it.

They asked me to complete a form and assured me that your airline would be in touch.

Villa Le Marschere Hotel rang twice a day but your airline simply said there was no news.

I left Florence as planned yesterday on the 14.05 flight home and checked in the lost and found office, who told me that the bag had still not arrived from Gatwick.

Still no news or contact from Vueling!

On arrival in Gatwick I could not find a lost and found office, but however spoke to British Airways office who tracked my bag.

They advised that it had been sent to Stockholm by mistake and that they had sent it to Florence via Frankfurt.

They gave me the enclosed print out showing where my bag had gone through Xray scanners in the various countries.

I spoke to a person at Vueling UK at 16.12pm (Sunday 3rd December) who advised that my bag had gone missing and that the airline had no knowledge of where it was yet.

I explained that BA had told me where my bag was and how did Vueling know so little.

She was curt and not prepared to help, so I asked to speak to her supervisor / superior to which she refused.

I asked for an email address to register my complaint, she promised to text this.

At 16.42pm (Sunday 3rd December) I called again as the promised text had not arrived.

The person claimed to of sent it to my landline , but of course Landlines do not take text messages as a rule.

She promised once again to send it this time to my mobile number  at 16.57 pm it arrived but all in Spanish, when I had requested it in English.

This person claims that the staff are not allowed to telephone/email or text passengers with lost baggage.

That it is our job to keep on phoning.

I have spoken to o2 my phone provider and you are charging me 25p per minute premium rate to keep on ringing you for my bag that you have lost (EE customers are charged 45p per minute)

This is immoral and should be illegal.

Today I called at 10.39am and spoke to Iria who claims there is no information of the whereabouts of my bag at all.

When I explained that I had spoken to the person I dealt with yesterday at 16.12pm and 16.42pm and that she had traced the bag to Frankfurt Iria claimed that she had no colleague of the name of the person I had spoken to and hung up (how rude).

Why does BA know more about the whereabouts of my bag, than Vueling do?

Inside my bag it had many personal items, however the most expensive was an Audemars Piguet Royal Oak Chronograph Diamond Pave White Gold Men's Watch, Diamond cuff links, Louis Vuitton wash bag, Gucci Princetown leather slipper's, a hand made lounge suit,

Vilebrequin swim shorts and Versace underwear.

I am very concerned as the items in my case are of great value in monitory and personal.

Vueling so the staff state have a policy not to email, phone or text, updates.

When you have lost the case surely this is your responsibility to do and not to then extort 25p per minute plus from your victims.

This review is to warn travelers that Vueling Airlines is operated and managed with a corporate culture that promotes dishonesty and malfeasance among employees and managers alike. My email to their Lost & Found Iberia customer service claiming that my lost wallet was emptied by one of their employees went unanswered and ignored by this airline company.

I have traveled on board of Vueling flight VY7621 from Beirut to Barcelona on the 28th of August.

Unfortunately, I have left my wallet on my seat without paying attention.

When I was in the airport, I noticed that the wallet is missing and I immediately reported the incident to the Iberia Lost and Found counter in Terminal T1 of Barcelona's Airport. The counter attendant told me that I could not return on board of the airplane to retrieve my wallet - but instead, Vueling staff will search for it and will deliver to me if found.

The next day, I have received a message from Vueling that my wallet was found. But I was already out of Barcelona - thus, I could not come to collect the wallet until the date of my flight back to Beirut.

On the 4th of September, I came and retrieved my wallet from the Iberia counter as instructed by the message. The wallet was completely emptied from the money and only the ID cards were left in it.

The desk attendant had told me that this is expected because people (he may have implied passengers) are likely to take the money when they find a wallet.

The problem with this story is that I have reported the loss to Vueling immediately after we have landed. In that case, a Vueling employee should have searched and accessed the wallet before the next flight and before any other passengers would have the chance to find it. Moreover, the whole row of seats where I was sitting was occupied by my family. So this will omit the probability of a neighboring passenger to have taken the wallet. Finally, if a passenger who is leaving the plane had noticed the wallet on the seat and had picked it up, he/she certainly would just leave the plane with it and throw somewhere outside the aircraft. I don't think that a passenger leaving the plane would stop, pick up a wallet, look inside it, take the money, throw back on the seat, then leave.

So I wrote Iberia about this incident and made the claim that money was taken on a Vueling aircraft by an employee and not by a passenger. My wallet was certainly emptied by the person or persons who found the wallet and/or who kept the wallet in Iberia's office for one week. The worst part of this story is that Iberia did not answer my email 40 days now after my claim was made. This company has no integrity nor the decency to reply to their customers even when accused.

My flight time from London to Amsterdam was changed. I was sent an email that gave me the choice of getting a refund if the new time wasn't suitable. I tried to request my refund online but the link didn't work. I called Customer Services and they assured that they would process a refund for me. After the conversation I didn't receive any acknowledgement. I waited a week and I emailed. They replied saying that I needed to wait a month before chasing it up. So I did and then I emailed again. This time they came back saying that they had processed the refund successfully but no money has hit my account. The result is that two months later I'm still waiting. It seems that as far as they are concerned everything is well, but I don't have my money and they are doing a terrible job at investigating and keeping me informed.

My advice is to read a few of their reviews before booking - they pretty much say it all.

Flight time was changed by 5 days. Will not fly it again.

Read the poor reviews and decided to still chance it with them. 48 hrs after booking, they change flight departure time and completely mess up our itinerary. Luckily requested refund and will pay more for a better airline.

DO NOT USE THIS AIRLINE!

If I could have proceeded with this review without selecting any star rating I would have !

We booked to travel and had to cancel due to serious illness, Vueling would not send cancellation confirmation you have to request everything through website and advised they would send no show certificate after we should have travelled, I started this process on 3rd May, its now the 12 August and still no confirmation of cancellation/no show despite numerous emails and phone calls.

When you do manage to get through to customer services they do not want to help and cut you off. I would strongly advise anyone thinking of travelling with the company to reconsider.

we arrived at Manchester and checked in, our plane was on time clean and spacious the staff were very caring and professional we all sat in a row with our two children take off and landing was excellent, and very exciting for us drinks and food were offered twice and everyone was very friendly the plane was very relaxing with apple leg room ,am over 6ft don't I highly recommend this airline believe me it will be a lovely experience our experience was all positive we will use them again many thanks vueling for our great holiday experience

Rome - Palma 5 hour delay

Lost baggage (26 days)

Palma - rome 14 hour delay .

Customer service - isn't any.

IAG should close them down for poisioning the brand