Eternal Tungsten www.eternaltungsten.com

This company could not have treated me better. I ordered my fiances wedding band and received it in less than a week. My text engraving was spelled wrong when I received the ring, but this problem was fixed immediately. Their customer service was outstanding. They replied back to me through email in an hour and reprocessed my order that day. I received a new ring, free of charge in about three days. They also sent me the paid package to send the incorrect one back. I have seen past reviews that have horror stories, but this company has definitely changed their ways and stepped up their game. The quality of the product is great. I couldn't be happier.

I ordered my husbands wedding band from Eternal Tungsten because they're one on the few places that engraves tungsten. I ordered, and over 8 weeks later, I still had no ring. I tried sending an email, but not response. When I called their 800 number, I got a different company. I finally had to file a dispute with paypal to get a refund, and then after I got refunded through paypal, they emailed me back...weeks after I emailed them. They apologized and told me they were updating the site and convinced me to place a new order. I really wanted to engrave his ring and most men's rings don't come in a size 7, so unfortunately, I did. Now, six months after our wedding his ring is cracked and the stone fell out, and their "lifetime warranty" only covers craftmanship failure...which they deny can ever happen. Apparently wearing one of their wedding bands puts too much force on the ring. Bottom line, unless you want to deal with terrible customer service and end up with a broken ring, don't ever ever order from eternal tungsten.

I have made an order to eternaltungsten.com and they have a 24-hour quick response email and i have not received any emails back. I have called the 1888 number on the site and it beeps, so its a fax number. I have sent numerous emails and have not gotten any replies back.

Also my item has not been shipped yet, but i did get engraving so im figuring that is why, but my pricing of the ring i chose has changed. Its origionally 39.95 and when i look at my order history it is showing 19.95 but the price on my subtotal hasnt changed. Very confusing and like i said i havent heard back from them to ask them whats going on with this! I am afraid i am being scammed. Im trying to give it a few days, but i considering canceling my item and desputing my charges with my bank. I would not buy from them again because of all the confusion and HORRIBLE customer service.

If you're looking for a perfect wedding band, I couldn't recommend Eternal Tungsten's (www.eternaltungsen.com) selection of rings highly enough. My husband just got his a month ago, and he absolutely loves it. Their Tungsten rings are extremely scratch resistant, more so then titanium. The Eternity has an 18K inlay at an absolutely affordable price for some ring this gorgeous. All the rings ship and come in a gift box for free. Hopefully, you're as satisfied as I am with this site.

I highly recommend anyone to checkout this website if they're looking for a wedding band.