iFlorist www.iflorist.co.uk

iFlorist www.iflorist.co.uk

User reviews
1.3

Customer Service

2.1

Quality of website

1.1

Value For Money

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iFlorist www.iflorist.co.uk

iFlorist www.iflorist.co.uk
2.99 2,700 user reviews
537%
414%
33%
23%
139%
02%
1.3

Customer Service

2.1

Quality of website

1.1

Value For Money

User Reviews

Livelovelife1
1

Customer Service

1

Quality of website

1

Value For Money

Avoid

DO NOT ORDER WITH THIS SPAM COMPANY THEY SHOULD BE CLOSED DOWN THE FLOWERS ARE £3 YOU RECEIVE THEY ARE A Disgrace AND CHARGE YOU £30 THE PICTURE AND WHAT YOU RECEIVE IS SHOCKING. I AM JUST SO UPSET THAT I HAVE SEEN THE REVIEWS NOW. THEY NEED TO BE TAUGHT A LESSON THEY ARE A COMPLETE SHAMBLES COMPANY

Debs1205
1

Customer Service

1

Quality of website

1

Value For Money

Poor Quality & Value

I purchased a bouquet for my mum, the quality was rubbish few dying off next day, the amount of flowers you get was disgusting, emailed 3 times never even responded. First time used them never again. certainly would not recommend

Chunks12

Terrible Flowers

I ordered 3 bouquets from I florist.All medium size to be sent to 3 different recipients. When i saw what was delivered i was actually embarrassed. They were terrible and nothing like the photos..definitely not what I ordered..couldve got nicer bunches in supermarket at half the price ..

Tanya.matin

Incompetent Customer Service

Flowers were sent to wrong address due to buyers mistake. However it was refused at the wrong address but IFlorist refuse to ask Yodel to deliver to new address even though buyer is offering to pay for new delivery cost. Do not use, overall very poor reviews for them! Cannot believe a company can be so ridiculous!

vijay5
1

Customer Service

3

Quality of website

2

Value For Money

Late Delivery - Poor Customer Service

I ordered flowers for my wife's birthday - the size of the bouquet was very disappointing - more so ever the flowers got delivered at 6.37pm evening practically at the end of the day so was left dissapointed when I contacted customer service just a very poor response to read thier terms and conditions - if you need flowers for celebrations dont use them!!

Amyemmagi
3

Customer Service

3

Quality of website

1

Value For Money

Incorrect Size Flowers

I ordered and paid for a medium size flowers to be sent. Recipient received a small bouquet of flowers. I do not trust iflorist. Luckily the recipient sent me a picture of the VERY small bunch of flowers. So disappointed.

bmwol770
1

Quality of website

1

Value For Money

Poor Quality And Veyr Little Value

Ordered a £40 bunch of flowers which cost £20 with groupon. Arrived - about 5 or 6 yellow roses in plain wrapper, about £5 in Tesco

Nothing like the pictures on the site and not even worth £20.

Mubarak77
1

Customer Service

4

Quality of website

1

Value For Money

Misleading Advertised Pictures,received Order Half The Size

Ordered flowers for a special occasion

Eflorist advertised bouquet Summer Sunshine for £34.99. Received flowers half the size of advertised which was complete disappointment and embarrassment for me as I got flowers delivered for a special occasion, and Iflorist /Eflorist let me down.

Contacted Customer service which was not helpful at all. Instead the agent simply replied " Provided fresh flowers .... colour matched.. and sorry we can not help any further on this occasion. " CS Agent simply did not address the issue which was questioned.

Iflorist / Eflorist is a total disappointment.

And would rate this company negative.

Bad customer service

sayyidanoor
1

Customer Service

1

Quality of website

1

Value For Money

Don’t Use Iflorist Eflorist

Absolute sham company they don’t care when they have your money I sent a picture showing squashed flowers I told them give me a refund or I’m leaving reviews everywhere

I paid £35 for a bouquet that I could get in Lidl for £4

It’s a joke how they dare and then they email some squashed sparse flowers in picture shown and they say they are fine!! and don’t care about the customer

It’s a unrealistic expection to trust this company

Absolute joke

Acpointy01
1

Customer Service

3

Quality of website

1

Value For Money

Shockingly Bad!!

So I used a Wowcher code to get a discount with iflorist. I assumed they’d be similar to the other competition which I’ve always had good experiences with.... how wrong I was!

They courier never left a note for my aunt, after chasing for 24 hours with iflorist we found out they’d been left in the garden overnight. Not only were they wilting but we had very few flowers for the price. You could get better for a fraction of the price in a supermarket. I complained to iflorist and have not had any response.

Don’t touch them, expensive, poor quality flowers, poor and unreliable , total disregard for their customers and clearly they don’t care from not even bothering to respond.

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Q&A

Biggy2015

Is this company safe to use? I ordered flowers to be delivered on 13th Feb, but they were never delivered, after several phone calls and sent messages they told me that they were with the courier, having checked with my bank they took the money out the next day after I ordered them (ordered well in advance). It's now 4 days after they should have been delivered, but not getting any replies to my emails or phone calls.

JacquesS

This company is NOT reliable and I am sorry you got caught by their clever advertising and glamorous website,as I was. In my case the flowers destined for mothers' day were "only" delivered the next day,but they were not at all the ones I ordered and,already bumped during transport and half stale,they died within 30 hours after delivery...Not exactly the kind of gift you want for your beloved elderly mom! On top of it,the courier was rude to her because obviously late and rushing for his next appointment...I complained repeatedly and all they offered was a 5 £ voucher towards my next purchase! Useless to say I never used it. Now I send chocolates from a reputable manufacturer. Always on time,and always delicious ????

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