Easy Flowers Australia www.easyflowers.com.au

What a joke. Ordered flowers flowers in advance for Valentine’s Day. $180 later thinking it’s a good investment as a gift to be delivered. Delivery by 7pm is fair enough being probably their busiest day in a year. But it’s now past 8pm and nothing has arrived. Quite a joke. I’d give no stars if possible. Not using them again.

UPDATE-

They have since contacted me the following morning. As I had left them messages asking about this. All they can say is that they cannot get in contact with courier and that they have to refund me and give me a $50 voucher. What am I gunna use this for?? Flowers that don’t come??

Pathetic.

Absolutely disgraceful flowers and a total waste of money. Please DONT rely on the pictures you see on their website cos you won’t be getting them. Save your money and buy them from Coles or Woolworths because they are even better that what was sent. Money is not an issue for me by any means, but it’s the principle. What was ordered and what was received were two totally different things. … they were shocking, and I feel so embarrassed what my recipient received. SHAME ON YOU Easy Flowers!

Delivered to wrong address after paying extra for same day delivery. Provided photo from courier at wrong address and would not accept it was the wrong address. Spent $150 and they refused to refund. Had to go door knocking to try find gift ourselves. Rude and argumentative customer service. Will not use this company again.

Unfortunately, the flowers delivered, while apparently ok, did not match what I ordered. My Mum has dementia and is in aged care, so getting the delivery right was important to me. The customer service I received when following up on the delivery was slow and, quite frankly, unbudging. I don’t know how I can take a photo of the flowers for so called ‘Easyflowers’ (more like ‘Difficultflowers’), as proof for a replacement, when I live in a different capital city!!! I just left it in the end, can’t be bothered dealing with these clowns. My recommendation is to use Interflora versus these nongs.

Really happy with easy flowers.

It was easy to order and the quality received was very good.

Definitely recommended.

Inhale used easy flowers many times and im always impressed with thier prompt delivery and beautiful bouquets that they provide. Even if the flowers that have need picked aren't exactly like the picture provided they always show up amazing and beautiful. I will always be an easy flower customer! Thank you so much!

I payed good money for a bunch of orchids Was expecting an arrangement not a bunch I could have bought at the local petrol station. Not happy at all

Flowers were received in a horrible state but rather than acknowledging the poor quality of their flowers, they blamed the natural composition of the flower. Purchased flowers for my mother's birthday and they arrived limp, wilted and squished. Photos of the arrangement were taken immediately to show the poor condition of the flowers and when I expressed disappointment, don't be fooled by the 100% guarantee, this is their reply (which you will receive too if you order from this company!):

Our quality control team have followed up your complaint with the florist and they sincerely apologise for the disappointment with your order.

This order contains: 3 stems Mauve Snapdragons, 2 stems Mauve Roses, 3 stems Pink Lisianthus, 2 stems Pink Spray Roses, 2 stems Pink Roses

Please accept our sincere apologies for any disappointment. Lisianthus are a naturally soft and droopy flower that can tend to look a bit ‘squishy’. This is a characteristic of the flower variety and is in no way an indication of poor quality.

It does look as though one stem has potentially wilted however.

To go some way in rectifying the situation, we would like to offer you a $30.00 gift voucher or a $10.00 partial refund.

Neither options are suitable but it appears like everyone else who has written honest and geniuine experiences on TrustPilot reviews, this will be the extent of their "100% Happiness" guarantee. Do yourself a huge favor and go with any other company or florist other than EasyFlowers.

I have lodged a complaint with the Office of Fair Trading.

Horrific Experience. Ordered a $144 arrangement for my wedding anniversary. Roses turned up withered and rotting.

I contacted Easy Flowers, who refused to acknowledge the issue despite me sending ample evidence (photos) of the rotting, brown, withered flowers.

In the end they ended up begrudgingly refunding a measly $36 of the $144 order. The fact that they took no accountability or responsibility and refused to acknowledge fault is shocking.

$144 for rotting flowers. Please avoid at all costs.

Mum was “ very disappointed ”

Noting the flowers were very poor quality - more like a $15 service station bunch”

More “ cabbage” green than flowers which she just threw away.

Flowers were tired, limp, no thought or care with arrangement

Certainly not worth $60+

I was embarrassed, disgusted & furious.

How hard is it to arrange a decent bunch of flowers for an elderly lady in a nursing home, seriously, what’s wrong with these clowns?