Asda Opticians opticians.asda.com

Asda opticians Mosborough: 4-5 staff, only me there.. was made to feel really uncomfortable, not one of them was friendly or helpful, offered zero assistance. Was told the wrong amount I could earn on universal credit , but didn’t know that till I checked so was prepared to pay full price as needed new specs, however I left without due to their ignorant attitude & appalling customer service.

Went to Asda Morley and received absolutely fantastic customer service. She was very professional and my new varifocal glasses are perfect.

As I told her great service gets a great review and I would definitely advise family and friends to go here.

Thank you

I went to Asda optician today and boy, how nice I went! The lady in Asda opticianSheffield Chaucer Road has been really helpful and professional, she definitely deserves a pay rise! She has been attentive and offered good professional advice, she even helped me to choose the frames, very happy with her service and definitely would recommend!

I am still waiting to collect my glasses, hope they will be as good as promised. One thing worth mentioning about Asda opticians is if you change your mind about varifocals, you can always change it back to your distance viewing glasses for free, a service not too many opticians could offer I suppose.

I decided to order my contact lenses from Asda because they were cheaper (at first)

Was a bit of a faff getting my prescription sorted from another option.

I waited over 3 weeks for my lenses and had to get more from another provider,as I was told by a lady called Jazbinder my lenses were lost in the post,ok I thought it can happen.

Well guess what the lenses I ordered over 3 weeks ago have also been lost in the post !!

Also when I phone to ask where my lenses were Jazbinder told me I will need to order them again,"what" I said that means waiting around 6weeks for my lenses that I need.

Trying to complain to Asda is a absolute nightmare,I ended up complaining to the CEO of asda,if I could have spoken to a genuine customer care rep I would have.

Oh and to add insult to injury I was charged twice for the lenses I never had.

BEWARE !!! SHODDY customer care

Purchases 2 pairs of glasses from Park Royal Asda. Was told via website and by assistant in store that varifocal, thinned lenses would be included in the price, this was made out to be a big selling point.

After getting home, one of the pairs was causing considerable pain to the bridge of my nose. I called the store and was told to bring them in. I did that and got told it's because the lenses are too heavy, they would need to be thinned. This apparently is not included in the price at all. I am fuming as the manageress was abrupt and unhelpful, trying to get me to spend another £100 on top of what I had already paid to fix a problem that wouldn't have happened if they hadn't been misleading in what comes as standard with their glasses.

Waste of time and money.

Date of experience: 09 February 2024

For several years I have used Asda opticians, and this is because I have always had such a good service. However, one of the tiny pins must have broken in the place where the glasses are attached to the frame at the nose bridge. I took the glasses back to Asda today and asked them if they could help me. They checked on their system and said that the glasses were from a Sept 2022 prescription and that therefore the glasses were three months out of warranty. They said I would have to purchase a new pair of glasses and that I would not be able to use an NHS voucher because one had been used in Sept 2022. I said that I might as well go to another optician to buy the glasses as they were not being at all helpful. I was presented with the prescription from 2022 and I asked them for the PD measurement. They refused. The optician even came out to agree with the pathetic staff who were all three just sat around doing nothing and gossiping. Considering I have been a customer of Asda optician for some years, it is extremely petty of them to refuse to provide the measurement, especially when it is so easy to take. Within 15 minutes of leaving the store I had the measurement taken. This confirmed my opinion that the service at the Asda Optician at the Ventura retail park in Tamworth had become appalling. It’s of note that from previous visits only one member of staff was the same and that she had so well attended to me in the past. It appears to have become a very toxic environment where laziness and indifference have become a norm. In the past it was always so difficult to get booked in for tests at this Asda optician, but seeing the place absolutely deserted today speaks volumes about the staff and the management of the department. I seriously call into question the professionalism of the staff, including the optometrist (male) who was quite happily going along with attitude of the 3 female staff who were doing absolutely nothing. A good optometrist and a good manager of a department would have said ‘we’re really sorry, your glasses are just out of warranty, but because you have been a customer of us for some years, we’ll do whatever we can to help you”. I definitely won’t be returning to this store and would definitely advise anyone else in this Tamworth area to seriously consider all other options before using Asda opticians Ventura

I can't thank the optician enough at Asda jewel Edinburgh my husband called our doctors surgery a longhouse medical group at trinity Edinburgh but the they didn't deem it necessary to give my husband an appointment for an eye infection that had my husband had. My husband had a very swollen right eye inflamed tissue around his eye and his eye was very sore and tender to touch . Instead my husband was told to contact his optician unfortunately the optician couldn't really give my husband anything for the infection instead the optician contacted the eye pavillion the optician gave my husband a letter of what was wrong with his eye and that the eye pavilion were expecting him . I'm absolutely livid with longhouse medical group at trinity Edinburgh this all could have been avoided had they given my husband an appointment in the first instance instead of wasting our time and optician and the eye pavillion hospitals time . I'm furious. I can't thank Asda opticians at the jewel Edinburgh enough thankyou so much.

First visit to Asda Opticians at Milton Dundee

On the recommendation of a friend who had purchased spectacles from the local supermarket optician I decided to see what they had to offer.

Having paid £300 for new frames in the past I was pleasantly surprised at the offer of 2 pairs for £180.

The Optical Manager could not have been more helpful in choosing frames, her knowledge and expertise were very evident in how she managed my order.

Initially advised of a 3 week delivery time, I was delighted to receive a text 8 days later to say my spectacles were ready to be collected.

A very professional, yet friendly service, I will definitely buy again from this optician & recommend to family and friends.

Attended Asda Leamington Spa with a few problems with my glasses. Expertly remedied by the representatives, cheerfully with smiles on their faces.

Very happy with the service thank you.

Bought a pair of duck and cover glasses at £80 and they came with a useless lime green soft case that looked and felt like cardboard, when I asked to exchange the case the clever little assistant brought me a little pink hard case, I told him to keep it and vowed to never use them again ,

On another note when I had eye test earlier this year I was asked if I had any symptoms of COVID so I replied no then my eye test was done by an optician sneezing and coughing and guess what yep I caught COVID within the week bit of a coincidence,

ASDA used them for years but never again