David Clulow Opticians - www.davidclulow.com

Staff member facilitated and approved a credit loan in my name for £1000 + over 2 years!!

I was the one to catch this and have it investigated by the credit loan company.

Blatant on staff part, poor management from David Clulow and lack of empathy from them for the stress caused by having a transaction on my credit report! If you are on their customer database please check your bank statements and credit reports! The staff member may have easily done this to someone else! Seriously shocked by this, it’s really worrying how close they were to getting away with it!

Booked an appointment in Ealing and was 10 mins late and I was turned away!

When I walked in I just saw 2 ladies chatting.

Before I arrived I rang a few times but no one answered. When I asked if the phone was working they both looked at it and one of them said they had been with customers.

There was no sign of anyone whatsoever.

The shop is open until 6pm and I arrived at 5.10

Very unprofessional and I do not recommend.

I am very disappointed with my experience with this company. In 2022 when I visited the store in Kensington to buy one pair of glasses I was then sold a 2-year plan which is very misleading regarding the benefits. The salesman never mentioned that the reglazing must be claimed between the months 9 and 15, also the leaflet they give you says nothing about you can only claim between months 9 and 15. If the plan is for a 2-year instalment then all benefits sold with it should last for 2 years, and if there are special conditions then it must be specified by the salesperson before you sign the plan and pay, and also should say it on the leaflet they give away.

This the worst possible place to get an eye test done. You premium price for the worst service ever . I had a nightmare experience with the Kensington high street branch. My eye test was done by Rameet who is apparently there senior most eye test doctor. He would have literally blinded me as he prescribed the wrong powered lenses (+2.25 )for for right and left eye when my eye test was done which was in an absolute rush rush not to forget he was terribly rude and discourteous . I started having terrible headaches and couldn’t focus properly after wearing these optical glasses for sometime I knew there was something wrong so decided to go for another eye test with another optician . I was absolutely aghast and terribly disturbed to hear that my powered lenses which were prescribed for me were absolutely wrong. Instead of +1.50 he gave me + 2.25 . Rameet had given me lenses which were way too strong and perhaps needed by someone who is much much older than my age.

This store does not even have any high end equipment like other opticians who are much cheaper but have much sophisticated equipment. To check the pressure in your eyes they use some manual gadget whereas places like Specsavers who are much more cheaper and reliable use high end equipment.

Tried calling up David Clulow a 100 times but nobody answers. Worst possible place to get an eyesight check done. I was lucky my eyes got saved by getting them re tested at Specsavers The staff there was so thorough and professional. They have the best most courteous staff members unlike at David Clulow kensington where they all show the worst possible attitude to there clients.

I ordered a pair of prescription glasses in David clulow store in Kadewe Berlin on October 18th. It failed 3 times at clearance via ups due to a missing commercial invoice from the sender. I have sent numerous emails and made numerous calls to the store and to customer service and even to the parent company. Today is December 11th and I haven’t received any updates of whereabouts of my glasses for a week. The company is seriously problematic. The management is toxic, sick and dysfunctional. Yet it’s totally unfair and they have no rights to drag their customers into their own mess. It has been one and a half months since I paid £2000 for this pair of glasses. I want either the glasses or my money back in order to carry on my life and keeping absolutely out of this messy company for the rest of my life.

I needed some help with sunglasses at the Ealing store. The customer assistant, was great, polite and helpful. Came a way very happy. Would recomend that branch.

The success of a company depends to a large extent on how it respects its customers. With this in mind, I find it remarkable how David Clulow can remain in business! I turned up for an eye test appointment at King’s Road branch only to find that the branch was closed for the entire day. Surprisingly, this appointment had been made using their online site, and had been successfully confirmed for that day at their own request. Furthermore, when I emailed them about the branch being closed that day, my complaint was completely ignored, no answer to my email. The whole experience was a total waste of time, and I would never recommend David Clulow Opticians to anyone !!

Both the arms on my glasses had come right off, so I know it was a bit of a long shot to go into David Clulow and asked them if they could help, especially as I got them from Specsavers, to which they kindly did, they came back all polished and fixed,in a very quick turnaround time,even better as I was on my lunch break, so a big thank you to the person I dealt with who was very helpful and professional.

I visited the Canary Wharf Branch for an eye checkup and to obtain a new pair each of my varifocals and reading glasses.

The test was fast and furious despite my obvious struggles and conducted by a constantly sniffing optician (where a cold or hay fever, he has my sympathy) but not healthy at such close proximity.

The staff who helped me select my frames did not listent a word I said and constantly brought my the wrong shape, despite my explanations.

When I received a text saying my glasses were available, I made a special trip back to the Wharf to collect them, only to discover they had my reading glasses but not my varifocals.

Terribly poor service and attitude. Don't bother with them.

I visited the victoria branch on the 22/8 for an eye test and to purchase a pair of varifocals. the Receptionist and optician were very friendly and helpful. Although the glasses were very expensive I was assured I would have the glasses in 1 week as I needed them urgently.

When I called on 30th to find out if they were ready, I was told they would only leave the lab on the 2nd09.

After I told the lady on the phone if they were not ready on the promised date I was going to cancel the card transaction I put on to a credit controller.

In the background, I could hear the receptionist tell the credit controller the glasses were only ordered on the 25th.

After starting out so well its all gone down hill fast.

Just received an online survey with the question would you recommend this store to a family member... ABSALUTLEY NOT