Beauty Bay www.beautybay.com

I didn't get order or refund. Awful customer service.

DO NOT use this company…awful customer service…no compassion…took an entire week on and off to complete the outcome due to slow response on emails their end …no refund, no package…AWFUL AWFUL company

d experience , due to I did an order 1VDU-XROK-SAHJ-J an never arrived , I reclaim it on their email and told me that I won’t receive neither my package nor my money due to 30 days has passed and that my package never arrived due to they never put a destinatory. No one contacted me telling me about the issue , and it’s isn’t my fault they didn’t write my name in the package, all my details was correct when I did the order, if they’re employees did wrong it isn’t my fault , it has been 1 and half month now and no money, no package, no response! It’s not good

Parcel was chucked outside front door on an open plan garden.

Absolutely shocking customer service. As soon as the words i want to return the item it became a ping email for reasons why they dont want it back. The min u open a box to look thats it you have no rights. Well im going to trading standards and will be using the consumer act as i have a right to return i told them the day it was delivered. Avoid this company at all costs there are a lot better more professional ones

I agree with the other experience that the customer service is diabolical!

When I was buying something I did not realize the shipping address until the moment I received the proof of purchase and saw the address. Without wasting time, immediately, I sent them an email - since there is no telephone service - and the response was quick but with no intention to help the client:

“We have requested to amend your order with the warehouse. 

However, please kindly be aware that once an order has been successfully placed on site the warehouse work very quickly to process the orders for dispatch. Once the picking and packaging process has started an order cannot be amended. 

This is a best endeavour request and we cannot guarantee that your order can be amended at this time.”

I understood guys, however I am wonder: between receiving the email order verification, writing to them, and receiving this response, less than 15 minutes passed (I have the conversation of the emails). So I congratulate you for the speed of the service since I haven’t seen in my 47 years any service so fast in less than 15 minutes: receive email, review the order data, search for the items, check before send, pack and send it to the destination.

How is it possible that within 15 minutes you can do all that? Are you kidding me? Also, there was no way to change the address because it was already sent?

I kept sending several emails to see how we can solve it since I do not live there anymore, besides the place is very far from where I am living now -but no provision to fix it, or the intention to find an alternative, anything!!

Result: today I received an email confirming that my order has arrived at its destination -which means, at the previous address that I no longer live there, and I don't know who lives there now! Thank you for the zero solution, loss of money, and giving the order to someone that I don't know even who he is. You are diabolical!

My item arrived faulty and I am now engaged in never ending requirements from the customer service including making photos and videos to make the process of my obligatory return rights impossible to follow. They are in violation of several commerce treaties and I will be perusing my rights through those commerce organizations and credit card fraud division.

Make yourself a favor and find other retailers. There is plenty.

Possibly the worst company I have ever dealt with. Goods never arrived and no refund just endless stories and excuses with appalling customer service from rude ignorant staff, really deeply unpleasant experience, Do not order from this shoddy company because it’s unlikely you will receive your order and you will lose your money, search reviews for this company and you will see what I mean

Really like the site - it's really easy to shop & there are loads of products to choose from.

Stole my money, stupid customer service, don't reply to my emails, still haven't got a refund!!!!!!!!!!!!!!! Do not recommend. :(

I am absolutely disgusted with this website they have messed me around after numerous emails

DISGUSTED!!!!!!!!!!!!!!!!!!!!!!

Don’t waste your money on Beauty Bay. I’ve ordered makeup over 3 weeks ago and it hasn’t been delivered yet. The delivery time was 5-7 days and they haven’t bothered finding out what happened or offered to send a new package. I haven’t received a refund either all I’ve gotten is bad customer service. They don’t answer the questions asked and keep sending the same standard copied messages. The company does not follow their own terms or rules and regulations for trade in U.K. as well as the EU. Beauty Bay have company policies are in breach of Consumer Rights. I don’t recommend this company and will never shop there again!