Powerhouse-Fitness www.Powerhouse-Fitness.co.uk/Fitness

I paid nearly £500 for a smith press machine.

Nothing. Have to wait two more days before my bank can even try & get me my money back. Absolute wa*****s. If I could get hold of them they would be hospitalised.

Items arrived within a week. Items faulty, requested a return the following day. I have waited 3 weeks for a collection. Numerous phone calls and emails. I wonder if this is a delay tactic in order to not return my money? Apparently, another 10 days wait for refund if/when items collected. I would AVOID, choose a company that can honor its returns policies and puts the customer first. Who knows if I will ever get my refund for the faulty goods I paid for and they sent out. AVOID AT ALL COSTS.

Read the reviews for this company on all sites, not just TrustPilot.

So I paid over a week ago, my account on there website doesn't even show the order, but they took my money. I contacted via email as the chat function is not answered, I revived no reply or update, will have to cancel at the bank and find a firm that actually send the product you buy and responses to customers gives receipts etc..

Always in the past had a good experience with these guys! but last year I purchased a cross trainer for £1000 and now 7-8 months its developed a fault and they refused to get back in touch when reported now after many calls and emails I have to wait 6 months for a repair under warranty what a joke!!!!! if it hadn't happened to me I would think its a joke!!!! so now I am sat with a £1000 worth of faulty equipment but I have to wait 6 months for a repair mind I have had no calls from the engineer so 6 months down the line could be a completely different issue to the one reported.

Joke avoid this company I will in future

bought and paid for a new vibration plate. Was sent a item that was a return from Amazon and it did not work. (company left the Amazon paperwork in the package)..Numerous emails that take days to answer. No phone lines open. NO chat available and the broken item is still in my hall two weeks later. Have been told as a GOODWILL GESTURE that I will get a new one when the old one is collected !!!

all it needed was a apology and the proper item sent

DO NOT USE THIS COMPANY

I'm still trying to sort an order from February, it's mid July as I write this and I still haven't received the item I ordered as advertised.

I wish I read all the bad reviews about Powerhouse fitness before ordering my treadmill. As described in other reviews I am undergoing a traumatic experience with the Powerhouse fitness online team.

I ordered an expensive Lifestyle treadmill worth £2799. A damaged treadmill was delivered on 24/04/2020. Since then I have been emailing all the team emails of powerhouse. No response yet. I have had a chance to engage with their live chat service 10 days ago. The chat person said he will ask the technical team to look into it, but still no response yet. The unused treadmill packs are now occupying the whole room. Power house has not contacted me yet for the past 3 weeks to take the damaged treadmill back.

I will never recommend this website to anyone and I will never use it again.

UNDER NO CIRCUMSTANCES USE THIS WEBSITE

Normally I wouldn’t take the time to leave a bad review, I just wouldn’t use that retailer again but the service from PowerHouse Fitness was so incredibly bad I wouldn’t want anyone to have to go through the hassle that I have experienced.

I’m also amazed that PHF had the audacity to ask me to write a review for their site but as this was one of the only times they could be bothered to email me I will happily oblige and share how terrible they are, I just won’t do it on their site as they wouldn’t use the review.

I ordered a treadmill on 25th January and within days I knew I had made a mistake using PHF. They didn’t respond to calls and took days to reply to emails, when they did eventually respond it was usually a one line response. I subsequently cancelled the order 7 days later and requested a refund.

Although I had written confirmation from PHF that the item was cancelled and that I would receive a refund, the treadmill was still delivered on 7th Feb, 6 days after I cancelled the order.

It took a further 11 days for them to collect the order and now almost 3 weeks since the item was cancelled I still haven’t received a refund. I’ve had to issue a chargeback with my credit card provider.

It’s almost impossible to speak to their customer care team and they do not respond to voicemails. It takes days to respond to an email and most of the emails I sent were completely ignored with no response at all.

PHF showed complete disregard to me as a consumer and their dubious business practice of withholding refunds is questionable and certainly not in-line with the Distant Selling Regulations.

Do yourself and other consumers a favour and do not order from them. There is no place online for businesses like this.

Which I'd done a bit more research on this atrocious company before purchasing from them. It took 3 emails from me before I got a reply (I was worried that they'd gone bust) and this went no way at all to sorting the issue (elliptical trainer not powering up). There reply was total bull-crap, claiming the late response was due to staff shortages and that they were sending replacement power packs (which they never did). I've now given them a deadline to contact me and sort the problem or I'll contact trading standards!

AVOID THIS COMPANY!!

Good ability to navigate site and found some kit I need at good prices. Best part, if a regular Amazon uses is the seamless integration for registration and payment. This gives extra reassurance that all will go well.