Wyevale - Wyvale - Garden Centres

I was looking forward to having a iced frappe from their summer menu as advertised in an email. There was a sign on the counter listing them but when ordered was told they had no ice. This was early in the morning so shouldn't have run out, they could have removed the sign. Had an iced tea instead which was so sweet i couldn't drink it.

On 1st September we visited the Hereford store with the intention of using vouchers for tea,cake etc

We asked the price of scones with jam and cream with a pot of tea and were told £8 for two.

At the till it was £4.65 each and vouchers not valid.

I also had a £25 gift voucher to spend but it took an age to find a member of staff to ask where in the store I could spend it.

It turned out that apart from a few toys and books it could only be spent on your greatly inflated plants and garden furniture.

I chose a childs game which I took to the till and there were seven people in front of me only one till open on a Sunday lunchtime!

Eventually a second till was opened and instead of calling people over from the first queue the young man started serving people who had just arrived at the newly opened till!

I was so angry that I went and asked why he had not been more pro active and was told one woman was waiting there before the till was opened.

It was not his fault but down to his manager to explain how to behave.

I asked to see the manager but they were not available and I saw the assistant manager.

She had little to offer and I said I didn't blame her as they were obviously short of staff.

I understand this chain of garden centres is up for sale and I got the impression that no one really cared.

As for my gift voucher it will probably be wasted as this was not a good experience and not one I wish to repeat.

The garden centre is a good garden centre and there is a great range on offer. The staff are generally good but they have on outstanding young man who although is not a manager carries out roles and routines that a manager would do. He should congratulated on his work ethic, politeness and general demeanour. His presence makes us go back time and time again. Hopefully over time the management will see his worth and make use of his many talents.

I went to this garden centre to buy rockwool propagation cubes and the nutrients that that go with te

the cubes , they didn't sell them , I fact there were very little gardening supply compared to a very wide range obscenely over priced pretentious tat that on one really needs , you absolutely have to have more money than common sense to shop at this garden centre !!!

WHYVALE BOLTON,

EVERY THING OVER PRICED,PLANTS NOT UP TO SCRATCH,NEVER SEEM TO BE WATERED?

LARGE WATER BUTTS £45 AVAILABLE OTHER OUTLETS FOR £30 SMALL ONES £40 AGAIN ONLY £20 OTHER OUTLET???

CAFE,VERY EXPENSIVE,COMPARED TO OTHER GARDEN CENTRES,PLUS FOOD COULD BE BETTER AND A LOT HOTTER.

SO FOR ME VERY DISAPPOINTED ,WILL NOT VISIT AGAIN.

Ordered 4 seat canterbury table and chairs plus 2 seat Canterbury bistro set, plus parasol and base from Chelmsford. Delivery arranged following weekend.

Upon delivery being made by two very good delivery chaps who kept me in contact with delivery time, we noticed that the incorrect bistro table had been delivered.

The customer services team were contacted and promised action asap. An hour later the same drivers collected the wrong table and were very apologetic. They informed myself, as had customer services, that the correct table would be delivered in 2 days. I left it at that.

Today I enquired with customer services, and surprise surprise, denied any knowledge of incorrect table being delivered or re-delivery of correct table.

I contacted the Chelmsford centre where we purchased it and spoke again to him.

He spoke to the warehouse in Ipswich who said none of that type of table were available for some time. He has since sourced a table and we will collect this later today. Well done, but for WGC Customer Services people, well you are, sad to say, very poor.

Visited Sherfield on London today for mothers day.Restaurant severely under staffed food cold and waited for an hour . Male member of staff gave poor service.Garden centre staff were very helpful and nothing was to much .did setback to the garden,centre but not restaurant as,it was poor.

Arrived at Wyevale Barnetts Hill Stourbridge with Wife and Son and ordered Three meals. Two Beef Madras Curries and a Hunters Chicken with a Baked Potato. However One Beef Madrass arrived accompanied by a Thai Green Curry but no Hunters Chicken.

The Beef Madras was swimming in grease so was returned for cancellation by which time the Hunters CHicken (practically inedible) had arrived. This too was despatched back to the kitchen for a refund. The service at this venue is deplorable, the food quality is truly poor and having now been refunded our total bill I believe we have got off light. Would I go again. Certainly not!!!

Used to get most of my garden supplies from Wyevale Hamstreet, seems to be going downhill, as I've noticed a decline over the last few years. Dropped in yesterday and the state of their overpriced plants both indoors and out was appalling, hanging baskets (full price) on their last legs and outdoor plants tatty. I know it's the end of the season and obviously they need to clear their seasons plants but, the clearance section for 50% off was even worse with plants dying from lack of water. Some plants originally for £12 were reduced to £6, they were barely worth £1. I understand they are just thrown away! what a waste.

Wyevale needs to decide if it's a 'garden' centre or a gift shop, they don't seem able to be successful at both, although many companies are. I shall take my hard earned pounds elsewhere.

We had a good customer service experience at Windlesham garden centre where we purchased garden furniture consisting of a table and 8 chairs; it was an expensive purchase. We were offered a Saturday delivery which was great.

The day before the allotted delivery I received a phone call confirming that the delivery would be on the next morning and that I would receive another phone call to give me a 2 hour slot.

At 07:05am on Saturday morning I was woken up by a phone call to say that the delivery would be made between 7.30am and 9.30am. I was not best pleased. When I asked what the likelihood of his arrival in 25 minutes the very rude man on the phone with very broken English stated that it was his duty to give me a 2 hour slot. So I further asked where he was at that moment in order to get an indication of his likely arrival, he would not tell me, he simply informed me that he had 2 drop off before mine. When I asked him again where he was and whether he was likely to arrive at 7.30am, he arrogantly said 'madam I am 2 hours away' and hung up.

We were therefore unimpressed when he turned up 1 hour later to deliver the furniture at 8am.

I do now expect to spend over £2,000 to be woken up at some unearthly hour on a Saturday morning for the delivery by a very rude man.

I do not recommend that anyone purchase anything that needs delivering from Wyevale. You will not get a good service.