Cheap Electricals - www.cheapelectricals.co.uk

Abysmal and accusations of damaging

We purchased two E scooters from this company at Xmas time and at the time we thought we had a bargain. 6 months down the line we have a long list of repairs and returns.

The neck of the scooter broke previously and they expected me to repair this at my own expense, I’m 70 years old woman who albeit quite fit and active struggled to get this repaired (with the help of a fantastic neighbour)

What started off as a great customer service relationship with one employee we ended up dealing with someone called Jatinder who obviously doesn’t like to get his hands dirty.

He blamed my son for damaging the scooter and send us a screw which was nearly impossible to get off we ended asking for the tool bit which he sent finally. It’s replaced but doesn’t seem to close as before.

4 -5 weeks later it just beeps now and I asked what we can do to get it repaired and he said we damaged it so we have to replace it elsewhere. It was unused for a couple of weeks and we took it away with us and this beeping noise started soon as we turned it on.

I’ll be contacting trading standards and I would advise to avoid this company even if the prices do seem really good. I don’t know what happened to the original girl who worked there but this chap doesn’t want to help and is just trying to avoid fixing it.

We have two scooters and it’s ironic that this one scooter has had so many issues since it was originally replaced

Use these people at your peril

ONE TO WATCH CHEAP PRICES FOR MOST THINGS APPALLING CUSTOMER SERVICE

Absolute nightmare of a company very rude and zero customer service we had ran into two series problems trying to recover our full refund back of £693 as this company agreed to do so once both TV’s that were cosmetically marked returned to them as we were not offered anything else. Following there instructions both TV’S were returned and expecting a full refund as this was in a written email to us also we were told verbally that a full refund would be granted. As expected they denied that both TV’S were marked despite having photographic evidence they were only refunding minus £60 for the return of both sets. I had to seek legal advice and contacted trading standards and in the end I had to settle for £60 less than the full refund that was promised to us once both TV’S were in there possession.I also received emails from this company trying to blackmail us in not to write reviews as they intended to take a further £120 minus the full refund. Sony would not grant the warranty as they were adamant they do not sell under any circumstances to any retailer either what they described b graded or used refurbished products. I would seriously urge people to think twice when purchasing online electronics from this company if something goes wrong as there is no reasoning with them you will regret it. I would recommend that you shop around as the cheapest products when shopping online is not always the best way to go as we found that out for sure.

From my own experience I found Amazon very helpful good choice of products and most important friendly and helpful customer service since then we have bought a TV from them and came in pristine condition as it should!!!

Use at your own Perl I have never experienced such a nightmare of any online purchase ever.

PS Customer service is not something you buy but expect when spending any amounts into any online retailer!!!!

Response

I suggest you improve your service ATTITUDE and MANNER and take note from this truthful review as its staying and not being removed!!!!

YOU CANNOT proof that we physically put on bogus reviews regarding any of your customers that obviously found the need in the first place to leave negative feedback on dented product which doesn’t surprise me with this company.

I suggest that you do not in the future send any USED STOCK REFUBISHED to any customers that do wish to buy from you in the future as we certainly won't be.

BBC watch dog have been in touch and I will only be too willing to discuss this nightmare that we went through with your so called good company.

You only offered to get the TV inspected when both marked TV'S were returned both of them on your instructions following an email for full refund which i have proof of!!

It’s obvious that we would not be present when both TV'S were to be inspected from our past experience with this company it certainly would have not been both marked TV'S THAT WERE SENT BACK TO YOU!!!!

Maybe this is the reason for cheap electrics as there prices are unrealistic to say the least that would explain the reasons why people receive items ether marked dented or seriously cosmetically marked on both TV'S that we received!!!!!!

As I said use at your own Perl as there are plenty of other retailers out there whom would value your custom and treat you like a valid customer and appreciate your custom.

Examples are Amazon UK Lasckeys online who's customer service and attitude is second to none.

Do your self’s a favour people and spend your hard earned cash elsewhere you will not regret it.

PS leaving your number for people to contact you is sad for your defense also to use previous customers to get back at us obviously going to slate us off for telling the truth PATHETIC .

Sorry that you are annoyed for telling the truth of what happened when we bought this TV from you and failed to sort it out twice in the way it should have been i.e. professional manner and attitude!!!

I have copied and pasted this review in every website available for people to see also it doesn't surprise us when there is positive reviews appear after our review as nothing surprises me of this company to deliberate put on good reviews about their self and guest reviews on the review centre on their own defence rather sad and pathetic!!!!!!!!!!!!!!! As people need to hear the real goings on of this company.

People do your research into this company very carefully and to there were about their so-called two Acers of industrial warehouse when in fact it looks like a house in the country VERY STRANGE INDEED!!!

Update on this review the only reason we decided to except the refund from you minus £60 for the return of the TV's as we could not afford to take you to court!! we had already lost out £60 despite the email that came from your female worker confirming when they were returned a full refund would be granted as she didn't have the time and energy to bothered by this LIKE WISE!!!!!!!!!!!!!!!!!!!!!! Believe me if I could afford to take you to court I would have taken this the whole road!!!

You may make this same mistake to another MUG'S that choose to buy from you in the future and it will be the wrong move!!

If anyone is interested unhappy customers with this joke of company BBC-WATCH-DOG is back on I for one are following them on twitter I do hope they take this story up as it will be the icing on the cake.

Check out the complaints board for this company and decide as wither you would pay £693.97 for a so called brand new TV as there are photo's of this TV we received from them.

t seams this company have been up-to there dirty tricks again posting threads on websites posing as members when in fact they were staff members caught out trying to convince people they were

the company to buy from.

Unfortunately for them experienced members caught them out comical as It appears strangely after this company receive negative reviews there are lot of anonymous positive reviews posted around the net BEWARE!!

I was looking around to replace my MP3 player after mine had died.

I checked all the standard stores on the high street and noticed all at a pretty higher rate than the original model I had bought a number of years ago.

Having did a quick online search I came across cheapelectricals and noticed it considerably cheaper. No pun intended.

I thought that with delivery this would bump the price up but there was no delivery charge involved and arrived as per what was described for £12 cheaper and actually cheaper than the original model purchased before!

Great service.

Good price and great service. Thank you

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Arrived very fast, only minor concern I had was that I never received a despatch email so wasn't aware it would arrive so quickly. Other than that excellent product, excellent company to buy from. Highly recommend.

Item delivered fast, as described for an excellent price, thank you!

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Price was the best on Google search - highly recommended and would definately use again.

Thank you very much for your very quick and efficient service with this order. Your price was the best available, your delivery was ahead of what I expected and the information you supplied about the delivery was excellent. I wish all online suppliers were as good but they are not, so I will always look to you first and recommend you to anyone who asks.

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I would buy for them again as they are UK based (No hidden charges)

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