Samsung RSH1NHMH

Ice build up on temp sensor causes fridge section to think it's cold enough, so it stops cooling. Meanwhile all you food goes to room temperature and rots. The main telltale is the fridge not cool and noise from the fan if the ice gets to that.

I have one that they say is post the 1/11/08 fix (so no free 'repair') but I assure you it's still a problem later builds.

Ice build up on temp sensor causes fridge section to think it's cold enough, so it stops cooling. Meanwhile all you food goes to room temperature and rots. The main telltale is the fridge not cool and noise from the fan if the ice gets to that.

I have one that they say is post the 1/11/08 fix (so no free 'repair') but I assure you it's still a problem later builds.

Product rsh1nhmh fridge/freezer.Only four years old same icing problem as other customers.My fridge was repaired august 2012 but less than two years later is now faulty again. I rang Samsung but they just want me to pay a call out charge plus parts to fix problem.

I have today taken the fridge evaporator panel out to clear the ice problem and re-fitted it. I'll observe the operation of the fridge and order spare parts off the internet if required.

Samsung need to take more care of their customers,and in my opinion extend warranties to known problem items.

I have several other Samsung products but this fridge/freezer is likely to make me look elsewhere for future electrical appliance purchases.

Samsung fridge/freezer RSH1NHMH.

I'm not bias, but will admit to liking Samsung products in general (and have loads!). Generally a good appliance. Well designed and ergonomically friendly.

However, mine (4yrs old), has started to go wrong....! Fridge not cooling, but temp display says it is OK. So I thought I would 'google' this, and it turns out that this particular appliance range has had known problems over recent years. The problem being the fridge does not cool properly, and there is ice build-up inside, at the rear lower part of the fridge near to a vent. Apparently, this issue was such a problem that Samsung extended the warranty 5yrs.

Great, I though, a known issue, extended warranty, and they'll send an engineer to fix it. So I called Samsung help... Not so great! It turns out my appliance, is a newer model than the ones given extended warranty, and is apparently 'perfect'.

A little frustrating knowing I have a 'Hi-end' product that goes wrong after 4 yrs, when I have an old Hotpoint fridge and Indesit fridge/freezer in the garage, both about 10yrs old and had no issues.

More frustrating knowing Samsung have had similar issues and given 5yr warranty's, and will not honour fixing mine with the same symptoms within 5yrs.

I would'nt buy another samsung fridge if they gave it away for free there is definately a problem with these appliances thats why on the newer models they are now offering you five years warranty on their compressors i only found this out when my insurance company sent out www.agsrefrigeration.co.uk to inspect my appliance which had to be written off because it had an internal leak and that a lot off these later models there is a known fault with them. I will be taking my money and purchasing another brand

I, too, have had these problems with my Samsung RSH1: noisy fan, water dispenser not operating, temperature in fridge higher than indicated. I have measured the temperature in the fridge compartment: indicated temperature = 2 degrees C, actual temperature = 10.8 degrees C. Instructions that came with my insulin state that it should be kept between 2 and 8 degrees C.

I initially contacted Samsung via their web site and received a (very prompt) response advising me to defrost the fridge and, if the problem persists, to contact my local service centre.

I bought the fridge on 6 April 2010 and so it is now out of warranty. However, having done much research on the internet about this, I believe that as the faulty components have been present since the unit was manufactured they should be replaced by Samsung with updated components free of charge. I have contacted Samsung to that effect, but don't honestly expect any helpful response.

I would never buy any Samsung product again.

Was expensive to buy, had nothing but problems, 4 years old and just binned £160 worth of food from the freezer and fridge, Out of warranty, e mailed Samsung whom were useless, were going to charge £109 for call out, then parts and labour, Mine needs a new compressor, now heres my dilemma, if it is the compressor who long will it last? If its a leak, they could put a new compressor in only to have it burned out again, the compressor I have been quoted is £120 plus labour costs, very frustrated with this nightmare.

Appliances these days are not built to last, they the companies are doing everything on the cheap and we the fools have to purchase these items and its a sheer gamble whom gets a good one and whom does not.

After 4 years it developed what turns out to be a known problem that was investigated by Watch Dog but Samsung will not honour the extended warranty they gave models prior to the Watch dog programme saying they modified those manufactured after May 2008. Well, their modification hasn't worked as mine was manufactured in June 2009 and has that same problem. Noise to fridge compartment, ice developing on left hand vent and temperature rising. No longer safe to use. I have just contact Watch Dog.

We had the dreaded noisy fan, temperature too warm, ice build-up problem on the fridge section of a Samsung American style side by side fridge/freezer. Actually it is a RSH1NHSW model but bear with me, it is a sister to the RSH1NHMH MODEL - the only difference is the colour. It was purchased in September 2009 in Ireland costing €700. Although I was aware of and had previous experience of poor performance of Samsung equipment, we purchased this unit because the dimensions fitted (just) the available space, the colour (white) matched our other kitchen equipment and lack of an ice dispenser was also what we wanted. Had there been another make with this specification, we would have purchased this instead.

Eighteen months later and we loose the food contents of the fridge due to a warm temperature and ice build-up. So we execute a full manual defrost and all is good for a few months and then the noisy fan and we loose the food contents again. So then we get into a routine of planned manual defrosts every quarter but by late 2012 even this does not restore the cooling performance. It was time to do some research and it became apparent very quickly that this is a design issue with multiple models of Samsung fridges that has gone on for many years, so much so that there are various third parties offering DIY repair kits. There have been lawsuits and massive product recalls with some units allegedly exploding.

The Samsung website which is endlessly patronising was no help to me because it insisted that I submit the serial number of the unit. The serial number is not on any of the enclosed documentation and can only be found apparently on the lower left hand side of the unit. In my case, I could only access this be de-constructing some of the built-in section of the kitchen and I was going to incur additional cost to do this and make it good afterwards.

So I called Samsung. This was fun (not). It took three attempts and many hours to get to talk to someone. They tried every trick in the book to avoid one to one contact – well you would I suppose if you have sold hundreds of thousands of faulty units to now irate customers around the globe. Well again, the serial number was asked for and I explained my difficulty in getting it as above but I also explained that I had documented proof of purchase. This cut no ice (pardon the pun) with them and I was basically told – no serial number, get lost. I asked what was the probability that they would give me a direct replacement so I could assess if it was worth kitchen de-construction to get the stupid serial number, again I was dismissed with no answer.

I reconsidered my options. Getting a new unit from another maker would cost me €1000 or so when I add in the required kitchen modifications. Appliance DIY Repairs in the UK offer a whole range of Samsung repair kits and for my model the cost is £133. Delivery is free in the UK but is extra to Ireland so this is expensive but for me it was potentially my least worst option. I am pretty technical so fitting the repair kit was not going to be an issue. The really neat thing for me was that the repair kit could all be fitted within the fridge compartment without the need to access the back or sides so I did not have to move the unit and incur additional kitchen modification costs.

I found Andy at Appliance DIY Repairs extremely responsive and very helpful and dealing with him in contrast to Samsung was chalk and cheese. The repair kit which includes an apparently improved evaporator cover with fan, evaporator heater with thermal fuse and a defrost sensor which you install in a different location to the original also comes with an excellent set of installation instructions. Anyone that is reasonably handy should be able to fit this kit but you need to set a full day aside for it. It can take quite a long time to get rid of the ice build up. I used two hair dryers blowing close to the evaporator cover (but not touching it as this will melt the plastic) to get the cover free and I had to pour boiling water on the drain hole at the bottom of the evaporator for hours to get this clear of ice. The unit has been working fine since repair but I cannot vouch for the long-term effectiveness of the repair kit until more time passes. Given that the repair kit is also made up of Samsung components, I have no confidence that it is a permanent fix.

I estimate this Samsung mess has cost us in the region of €400 so far when I include the two batches of food wasted. In fact we have never had a good Samsung product. Our first Samsung product was a CII-5361AT/MIC television bought in November 1996. From day one had a faulty circuit board and the TV had to be hit slap here and there every other day to get a picture. The current crop of Samsung TV’s also seem to have loads of issues even on their high end units. Just Google Samsung TV clouding and banding to get an idea.

We managed to avoid Samsung products for a decade until our second Samsung product which was a DVD-VR320 VHS/DVD recorder bought specifically to archive VHS tapes to DVD in April 2006 as it was the only one available locally. The VHS deck was terrible and it made awful grainy DVD’s from the VHS tapes. The vendor (Currys) allowed to me trial their display unit but it was no better. Then I read the professional reviews and found that they had the same issue – the terrible VHS deck was not just a fault on mine but a “design feature” of all of them. It was utterly useless and sits gathering dust in the attic. We imported a Panasonic DMR EX95 VHS/DVD/HDD recorder to do the job. It is a class box and I now use it as a PVR for recording TV programmes from a set top box and archiving them to DVD.

So our third Samsung product, the poorly designed and very unreliable RSH1NHSW American style fridge/freezer will be our last.

WE WILL NEVER BUY ANOTHER SAMSUNG PRODUCT EVER AGAIN.

We are careful users and tend to operate stuff by the book. Thankfully over the years other appliances we have owned (brands like Bosch, Electrolux, Zanussi, Belling, Mitsubishi, Philips, Panasonic, Sharp, Sony, Apple & Dell) have given us good service and value for money, only Samsung has not. What is amazing is how Samsung gets away with this. It seems to achieve it by being highly innovative in avoiding after-sales service and in avoiding it’s customers. It’s a shame it does not deploy the same level of innovation in the design and build of the products.

Buyer beware.

Samsung fridges suck. Compressor died . Gas leaked out. Write off. Do not buy a samsung fridge