One www.one.com

Awful !!! Never recommend to others. Not available to cancel or downgrade subscription... I had remove all my video files from my site... because video player is really rubbish, video encoding takes few months and never done. Disc usage shows 26.4 gb of real 13.5 gb ... no contact with admin... shorter: Don't subscribe!

I've had the same problem as many others with difficulty cancelling a website with one.com that I no longer want, because I didn't manage to achieve this within 30 days prior to expiry. First they doubled my bill since last year by adding a Premium website builder that I didn't want or ask for,I queried at least twice why this increase from £55 to £106, but got ignored. I eventually managed to delete that additional service through control panel but couldn't cancel the auto-renewal from said 'control' panel. There is no direct way to cancel the subscription, you have to use online chat. Then they have to email you a link to cancel. I sent 2 messages saying I wanted to cancel before the 30 days, but received no response, then when I finally got an answer after their 30 day deadline, was told that they had received my previous messages saying I wanted to cancel, but they didn't issue the link because I didn't specify which domain I wanted to cancel. I only have ONE domain, but even if I'd had many, surely any customer caring company would respond with 'Thank you, please could you confirm which domain? etc no they deliberately delay until they've got you by the small print and just keep pasting copies of the small print in answer to everything you ask. I now have to pay up front for a whole year of a service that I do not want and will never use, because in the end they only got 23 days notice! What the F do they need to do for 30 days?? You can sign up and use the package immediately, but it takes 30 days notice to cancel it? ie. do nothing?? I am now being charged £10 extra for not paying quick enough! Their deliberately onerous cancellation policy may have forced me to pay £65 until June 2018 for a service I will never use, but they have lost me as a customer forever. I highly recommend everyone else to steer clear. It has been very hard to write this review without use of mainly expletives!

i decided to go with them as they offer a one stop solution, after they took payment they sent an email with a registration form to sign i did this next they want government id - so a faceless company will have my account details - signature and ID!!! i refused to give them id and pointed out that other hosting companies don't require it so refund my money 0 they pretty much said tough and am still fighting for the refund. NO STAR RATING

We have been with Onecom just over a year and a half. They provide our telephones and internet. To say the service is appalling is an understatement. A week ( or sometimes a day ) does not go by when things do not work. You are promised a phone call back,but after waiting and waiting you call again complaining as nothing comes back. Eventually, after the fault is found and service has resumed you have lost hours of your own time as well as custom/trade because people could not get hold of you.

I wish I had read the reviews before I signed up to One.com. I have been trying to cancel my subscription since March but nobody listens in Chat sessions and emails are left unanswered. Avoid this company at all costs

Please, please don't use one.com. They have threatened me by email, increased the renewal fee to a ridiculous amount and have sold my debt onto a management company.

I tried to cancel after the first year (before the renewal date) and they refused to send me a cancellation link.

Then after I told them that I no longer wanted their web space they stopped replying to my emails a month later they automatically renewed my subscription for £50 and again I told them I wanted to cancel it. There was no response from them. The initial webspace was £3 last year!

A month later they sold the 'debt' onto a management company and I now have emails from them for £75!

Please don't ever use this company. They do not respond to emails and have no phone number, send threatening messages and have extortionate renewal fees. They still refuse to let me cancel my account and I have no way to contact them to resolve this.

You cancel the service but they force you to continue to pay for at least another year. There is $12 reminder fee when they remind you to pay the bill that should have been canceled. Stay away from this company!!!

1 Review

Published 3 seconds ago

Onecom should change there name to NOCOM

We had a terrible time with Onecom and Vodafone. I was contacted by a Onecom representative as our contract with EE come to an end . I was driving at the time , maneuvered my way through traffic agreeing to take out a contract with them, unknowingly agreeing to a 3 year deal for our 2 business mobile contracts . We have tried several times to cancel (within the cooling off period) but Onecom refuse to let us cancel as we agreed to waiver this at the beginning of one of the phone calls! I have since contacted Vodafone who has a 30 day cool off period but there third party selling there products has not weird I know they will not allow us to cancel the contract. . I also found that the customer service is great , the only problem is the product the signal is poor ( been spoiled with EE for 3 years) and after receiving my first bill of £195 for the two phones at £40 per month including in the deal 25 GB data and free calls and messages no happy , I am contacting the Ombudsan , they can not be allowed to cone someone ells . Please do not deal with Onecom you will regret this

My son is was 14 at the time and his 13 year old friend signed up for the services of this company without my knowledge even though I have warned him before about companies like this. My son sent them a cancelation email and thought it was done with. now he has received a bill in his name for the amount of $36.48 and then was charged even more for late fees for a total of $48.48. The letter was dated March 14th but we didn't even receive the letter until the first of April but he is being charged late fees. There is no phone number on the letter to contact company and I refuse to send any of my personal banking information to a company I don't trust. If I send payment, I will send a money order to the address on the letter, after I report this company to the Better Business Bearu for charging a minor after telling them it was a no obligation and credit card required. I know they used the service for some stupid Utube site and now they are figuring out not everything is what it seams. From all the other reviews I have read, it is a little reassuring to me that it is not just kids that fall for this companies scheme.

Free trial expired, they took the liberty to autorenew it, without even having my bank information or anything.

Now they say I have a debt with them of 50€, and even sold my debt to a fuckng debt collecting agency in Spain.

STAY WAY FROM THEM