Lloyds TSB Travel Insurance

first call in late August re air traffic control replacement ticket. Sympathetic operative, details taken in full, case number given. Repeated calls over following weeks: no record of original 'claim', no record of my Lloyds account - which I have had for 45 years. Told that they were no longer covering air traffic control claims. On sixth call to 'complaints' operative found earlier record, apologised, new claim number, promised to email response. No response. Called today, told there had been 'a glitch in the system' which caused earlier problems. That I argued was their problem not mine. Operative cut off the call. I have been paying £22 per month for this account. Time to move.

Sham company

No help no claim.

You pay all these years and when you like to claim travel insurance, a big joke unfortunately. Company is a joke. They probably lost your all documents maybe they deleted no body knows. They will. Ask you same questions again and again. Months gone still asking. Feeling more stress and upset when they ask you question again and again.

I hope this company shuts, otherwise more people. Will. Upset for paying and getting nothing from.

Absolutely shocking that you can not easily get a copy of insurance you pay for. Need to wait up to24 hours to get a copy and it takes about half an hour on the phone to get to talk to someone.

I will be cancelling.

They ask for documentation that’s impossible to get in order to pay. The cover does not exist. They should be investigated themselves rather than tearing their clients like they are trying to do a fraud in claiming for what is rightfully there’s.

Had to claim off AXA after I was widowed while on holiday .

All went fine with AXA until I got home ,after emails and documents they ask for im still no further on ,they say will be in contact within 10 working days ,they ask for a certain document on 4/4 /19 six weeks later nothing from them .I rang to find out what's happening, just to be told they never got the document, this was on 22/5/19 6 weeks later .

I'm now waiting another 10 working days ,considering this all happened in January, I feel this is discussing and I cannot put closure to losing my husband while this is going on .the lack of communication is terrible i would still be waiting if I had never ring them .I'm waiting to see what they come up with next document wise to delay it even longer

Lloyds AXA Travel Insurance has got to be the most obstructive company to deal with - the service is absolutely awful.

I certainly would not recommend them - avoid at all costs

Paid twenty pounds per month for years and years. Had a couple of med conditions very minor well controlled and this year was diagnosed with a mild bronchial condition which was investigated. Told the insurance company and they wanted to slap a 390 fee on when I was going away in the middle of summer for one week. Not only that but they then said they wouldn't cover me for either of the two pre-existing conditions which I had previously been covered for unless I paid that 390 extra premium. Very quickly closed that account and would definitely NOT recommend the Gold card. Fortunately I am covered now with another provider. What a waste of years of fees.

Made a claim after suitcase and contents were damaged. Claim refused as I left my belongings unattended. Be prepared to sit in an aircraft hold so that your claim can be honoured. Closing account now.

We had a I Pad stolen in Tenerife Airport while going through security.My wife phoned up was told we could'nt claim.I once worked for an insurance company so i knew we could claim.After half an hour on the phone with probabley a new adviser who hadn't got a clue what he was doing because every time i answered one of his questions he said he would have to speak to someone and then came back with another question.We eventually proceeded with my claim sent receipts a photo of the original packing serial number whatever they wanted we did this was all to save time hoping i would be paid for my claim.This was done middle of February every time we contacted them they came back with excuse after excuse.Their latest request was for me to write to Tenerife Airport to see if they had found my I Pad i thought they were having a laugh to put it politely so i phoned them again saying do they honestly think i will get a reply.They have told me they will get in touch with the airport direct.This was about 3 weeks ago still no reply so last monday i sent them an email telling them i will be contacting the insurance ombudsman but still no reply.I sent Lloyds TSB an email about a month ago telling them of my problem thery said they would get back to me within a week still waiting.We have had this Platinum policy for a number of years we travel three times a year yet when we put a genuine claim in for the first time we get nothing but hassle.What worries me is if one of us is taken ill while on holiday.

My husband has had a ski accident in France and the assistance from the Lloyds/AXA insurance is appalling. They are just poorly trained unqualified to offer any help or assistance. I have answered the same questions continually and I am still trying to sort out my husbands flight home. He is alone in France and after one week they have finally confirmed cover/authoriation, they told me at 5pm today that he could have had someone else from the party stay and look after him the the aqccident happened almost a week ago. My husband says all other patients in the french hospital have come in and left before him in ambulances etc. however I am struggling to get them to arrange taxis, flights etc in a reasonable time. I have this cover under my platimium account and I will cancel this facility when my husband returns to the UK. when you are going through a stressful, difficult time you expect your insurance to help, advise and assist however I have had to continually chase them (up to 10 calls a day) to progress with the claim.