Virgin Experience Days www.virginexperiencedays.co.uk

For xmas 2019 my son bought myself and husband a virgin experience :

Three course meal with sparkling wine for two at Cafe Rouge.

cafe rouge went into liquidation in 2020 due to covid19 and my husband had

a stroke in June of that year so we were unable to use the gift.

As he is much better i contacted V.E.D. on line and to their credit

they honored the purchase and extended it to September 21.

I changed the venue to afternoon tea at Chiddingstone Castle paying

a further 31 pounds.

I priced the purchase as if we had gone independently

To enter Castle 9.50 each total £19.00

2 cream teas consisting of

1 tea 1 coffee 2 scones each with

jam and cream £14.00

INDEPENDENT AFTERNOON COST £33.00

I am not aware of how much my son paid for this gift but the

cheapest dine out experienc is £53.50, add on the £31.00 I

paid total something in the region £84.50.

of course V.E.D. have administration costs possibly in region of £25

is reasonable so £58.00 to £60.00 would be fair not the £84 .00 it has cost

DODGY COMPANY. If could give a zero rating I would. This is my first time using Virgin Experience Days and it will be my last. I would not even recommend others using them because they’re untrustworthy and lack any resemblance of customer service.

I had my Virgin Experience Days Booked over a 2 day period and a fortnight ago, they cancelled my experience days, despite no government request pertaining to Covid-19, despite all businesses still operating, and despite me still excited to attend. I understand that these are extenuating circumstances, and that they chose to cancel experience days. I get that.

But what I don’t accept is the fact that they’re refusing to issue me a full refund for a service they’ve failed to supply me. Yes cancel the experience days for customers (bearing in mind they did so weeks before the government ordered companies to close), however refusing to issue customers with a full refund and keeping my money, despite not providing me with a service is unethical.

If customers pay for a service and you can no longer provide such service, then you REFUND THEM ALL THEIR MONEY, that’s what you’re insured for....not pocket my money for yourselves! I dread to think how many more people you’re treating like this, pocketing customers money after you have cancelled their trips, then refusing to refund customers....shameful

Had the most lovely night with my boyfriend, celebrating my birthday! The food was amazing and all the staff were so friendly and polite! Couldn't of had a better experience, amazing location too! Could see leeds from above while having our meal and the cocktails are so refreshing! Would definitely come back for special occasions.

I got this experience for my boyfriend for Christmas. It was a really fun day and learned lots plus the pasta was delicious! It was nice to enjoy it at the end with a glass of prosecco and we got to take some pasta home to cook.

My wife and I had a wonderful night at the Crown Hotel. Our dinner was excellent, the room was spacious, and the location was beautiful.

Great day out. A good balance of learning about police forensic work, real cases and practical work. All presenters are excellent.

This was a fabulous experience: combining my passion for Star Wars with martial arts. I learnt a lot about posture, balance, mindset and key defensive and offensive moves all within an hour. The instructor was friendly, informative and made the experience really enjoyable. Thoroughly recommend this. Very memorable. Would definitely go again.

We have never been to Bella Italia before and were very impressed with the choice of menu along with the staff who were ever so accommodating. We will definitely be going again!

Booking a table for lunch was straightforward and the lady who took the booking was very pleasant and helpful. We were shown to our table and offered the Prosecco which we accepted. The Virgin Experience menu was given to us and it had 3 choices under each section. I opted for the samosa, salmon and haddock fish cake followed by the pistachio soufflé. My wife had the cheese soufflé, the same main and sticky toffee pudding. All were cooked well and were very tasty. Service was really attentive.

The service and food were well up to Cafe Rouge standard. This was given as a birthday present and the waitress entered into the spirit without being intrusive. I hope her management value her.