Art.co.uk www.art.co.uk

Received a voucher from Art on the 22nd December as a gift from a relative abroad. I went on the website to use the voucher only to find they have closed down and stopped international sales. I contacted them regarding getting a refund or using the voucher on art.com. On the 27th of December I got a reply which including "We are going through a transition in our business right now and unfortunately we could not control the timing of this transition. We are so very sorry that your gift cards and vouchers cannot be refunded." I have seen on other sites that they actually closed down before this time but were more than happy to keep taking money from people i.e. taking money off people knowing that they would definitely get nothing in return!!!! I am still contacting them 41 days later and getting very little back in return. PLEASE, PLEASE, PLEASE do yourself a favour and avoid like the plague, save your money and find a reputable art web site to deal!!

For a start the website of Art.co.uk is brilliant; one of the best if not the best we've used and has as wide a range to choose from as you could hope for. We recently refurbished the house and ordered 10 pictures. The items arrived on time (some even ahead of time) and the quality is excellent; they look stunning on our walls. We ordered best quality prints and frames and it was well worth paying that little bit extra. There were issues with a couple of the frames not properly aligning and mitres not cut tight. We sent them images of the pictures and they were replaced in a matter of days. Their sales adviser was extremely patient and helpful both in choosing the pictures and resolving the issues with the frames. We would recommend them highly. 

Thought I purchased a quality art print for the 50 pounds (70 at full price), instead I got an awful quality product, saturation was too dark and warm. There were details missing in the print from the original because of this and figures were yellow instead of pale. It looked something like a quick print off on a printer with wrong ink settings! Avoid. Claimed refund, got money back.

I ordered a printed poster of a piece of artwork, it's so low-res and the colours are so washed out it's hardly recognizable, it would be funny if it didn't cost £20, such low quality, what a joke.

Should have read the reviews on here first before falling for the site it seems I'm not the first.

I ordered a print of a Dutch Landscape. When it arrived I found that the colours were very far from the colours in the original painting. I complained to Customer Services about this and received a number of irrelevant replies including one apologising that I hadn't received my order. Eventually a further print of the same painting was despatched to me which was identical to the first one. At this point I gave up.

I was hesitant to use this company, but I found the right prints - and not seen elsewhere. They have a 30 days return option. But when I received them I was most impressed. The print quality was very good and with nice colours. The Perspex seemed to be of art quality. Well strung - the backing is a bit loose, but it is not hanging off.The frames were plastic but looked as good as others I have. I have had wooden frames before and have had trouble with woodworm, so plastic is fine I feel. The only small downside is that the 3 pictures came in 3 deliveries - over a 2 week period - but it was OK.

Ordered, a week later NOTHING

Emailed to query and they just refunded.

Terrible service and do not deserve your business.

art.co.uk website is full of false special offers, they offered 30% off offer ends today. I made my purchase and next day the website offered 40% off today only. Since then they offer various reductions all the time. I placed other orders from a well known online company the same day as the art.co.uk order and those goods have already arrived via free shipping, whereas the shipping I paid for on art.co.uk has yet to arrive. The supplied tracking was useless just a link to the DPD tracking site which only ever says "We've received your order details, and we're expecting your parcel shortly" and no further details, 3 days after I had placed the order DPD appear to have subcontracted the order to myhermes whose tracking website al;so has no helpful information just stating "28/07/2015 07:41 Order Generate" Will I be using art.co.uk again? No way

I bought a print stated on the website to be 460mm wide. The print that arrived was 25mm wider, meaning it did not fit the purpose-made frame ordered from another supplier on the basis of the advertised size. Some careful work with a craft knife took 1/2" off each side, but this really shouldn't have been necessary.

Cheap plastic. lady on telephone intimated the frames were wood.