Holiday Genie www.holidaygenie.com

I had a lovely holiday in Mexico in December 2022 booked through Holiday Genie. I had pre booked transfer to and from Cancun airport to my hotel, over an hour’s drive away. I checked out on 27th December and waited for my transfer. It didn’t arrive. I contacted the emergency number and was told bluntly that they had no vehicles and that I should take a taxi. I had to pay US$100 (£85).

On arrival home I contacted Holiday Genie expecting a refund. Over 3 months I’ve been asked to provide the details over and over and submitted the copy of the receipt twice only to be now told that, as the Mexican company has refused a refund, they are washing their hands of me. I’m extremely disappointed with their conduct and will never use them again.

Horrible company.

Won't refund Holidays booked during covid.

Hiding behind you cancelled of ure own free will. Yes I did whilst the world was in turmoil...

Do not go near this company, shower of charlatans.

You've been warned....

This is my second holiday booked with an agent at Holiday Genie. Both times nothing was too much trouble as she found me very good deals.

I've booked a few holidays with them and their front end sales service and price is good but cheaper isn't better. The last couple of times weve had issues with the standard of villas in Orlando especially paying extra for an executive villa which wasn't up to a good standard as well as being dirty. Trying to get a complaint dealt with and money back is near none existent. They do not reply to emails, don't call you and just dont care. I would never recommend them and never use again. The company in Orlando Amsun just don't care they wouldn't give us the villa we paid for. They also force you to pay £75 insurance which you can refuse to pay. You don't get any insurance documents for the insurance you pay for. They are a very poor company to deal with. If you have a problem you'll wish you never booked with them.

LEAVE THIS COMPANY ALONE DON'T TOUCH THEM WITH A BARGE POLE.

Tried to book a holiday package to dubai in October, web site gave me a price for 10 nights 0f 1544.36. I wanted a 14.35 flight back to uk. Although the web page stated there was NO increase for this flight back, the company representative tried to state that there was a premium to be paid for that flight and that the price quoted was and average. I argued that this was a misreprestation and if quoted on the website it should be honoured. I will be writing to trading standards and ATOL about this company and their practices.

just back from the worst holiday ever which I booked through this rogue company booked 21nights in Orlando florida in an executive villa the so called villa was a run down house in a residential area carpets filthy,showers slimey and dirty we had to take bedding and wash it before we could use it no change of bedlinen floor of pool dirty took us 3days to clean it grounds around pool filthy took 4days for management company to come and half wash it they told us he was to busy watching the football no pool cover no pool light no pool safety guard no smoke alarms filthy carpets no proper air conditioner alerted text from emergency services informing us of child snatcher in area I could write a list of other thing wrong .I contacted holiday genie and management to be told no way will they help this rogue company are only interested in taking your money no after care and they couldn't care less about their customers . they should not be allowed to trade I am at present going to contact watchdog I have photos, videos and a phone bill for 120 pounds I tried to even contact via facebook but no response .PLEASE DO-NOT USE THIS COMPONY HOLIDAY GENIE

Worst company ever be warned. Complained about Executive Villa in Kissimmee which was not clean and definitely not Executive standard. Blinds falling to bits, had to use sheets to cover bedroom window. Shower filthy and in desperate need of some TLC and upgrading, dust and dirt everywhere, pool full of dead frogs and screen around pool torn and missing. Complained and provided photographic evidence to be told there was nothing wrong with it the day before we arrived !!! Was told Villa would be modern re furnishing etc, well maybe it was 20 years ago !! Disappointing that Holiday Genie do not believe me considering the photos I sent them.

Do not book with this company if you want a good holiday as if there is a problem they don’t care, i’ve spent 3 months waiting

for a reply to my complaint of 2 October and it wasn’t worth the wait either !!!!!!!!!!!

*Don't use this company we are having to take them to small claims court * fraudulent holiday packages that don't exist booked a holiday through them & they have taken my money & not supplied everything in the contract. Customer services shocking false & misleading terms & conditions

Left my family & young children stranded in foreign company

I would like to thank holiday genie for a fantastic family holiday to orlando we got our holiday at a bargain price we had a problem with our villa on arrival we was given the wrong lock box code by the villa management company which ment we was locked out of our villa for a few hours and could not contact the company so we called holiday genie the staff were extremely helpful and got us the correct code as soon as possible after reading some reviews on trip advisor after booking we was extremely nervous but there really was no need we paid the price we was quoted and staff helped straight away with any enquirys we had would 100% recommend holiday genie when booking a florida holiday :)

Had a couple of problems with a name change - but once I informed their agent, he called the Airline, corrected - and secured a direct return flight in place of our original redirected flight. Had the confirmation of changes within 5 minutes of ending the call. Thanks!