Laura Ashley

I have been a Laura Ashley but fan for years now, But on nearly every visit i have been meet with unhelpful and snappy staff.

Once i came to the Bangor store in the sale saw some items displayed on a table with a sign on saying up to 50& off picked up a couple of items i liked, went to pay for them and was told they were full priced. I asked why they were on the table marked up to 50% and the girl said not everything on the table was sale! pointed out this was confusing to customers but just walked off.

Another time i was viewing bedding in a sale and there was a sign stated the original price and the price discounted off it and the final price, so picked up but found none of the bedding had prices on. Spoke to a staff member at the till and said all the prices had been taken off because it was the sale! i then asked why there was a chart of discounts when you can't work them out she told me i would have to come to the till to check !

In the closing down sale i bought some door handles which the assistant stated they were non refundable ( which i knew) i replied i do hope my husband likes them ! to lighten the conversation in which she said 'i have told you they are non refundable'!

If Laura Ashley were to open their stores heavy invest in some good customer service. If the business is to survive

6 months ago I ordered my furniture. 2 items arrived damaged the rest of the order hasn’t arrived. I can’t now say forget it I will go elsewhere as everything matches and I’m stuck with 2 damaged items I’ve now had for months.

Delivery was terrible. They didn’t speak English and that’s why the item got damaged.

It’s me who is paying the price.

I’ve spent £2000 on furniture I haven’t got.

Laura Ashley doesn’t respond to their contact form or emails. Try to get through on the phone - on hold for ages and then they say they will get back to you,

They keep saying we will contact you sometime next week. Weeks are just passing. Nothing.

I’ve got clothes in boxes. My bedrooms a mess. I want my furniture delivered.t. That’s also a joke. Can only come when they are in the area. When people work that’s a joke. Other companies let you pick a date and am or pm even weekends. Not them.

I do wish I could canceL get a refund and Id have furniture within 7 days from elsewhere. I’m stuck here. Well and truly stuck.

Customer Service is the worst ever.

Furniture is delivered damaged after a long wait for it.

BUY YOUR FURNITURE ELSEWHERE.

They will probably close down and I will never get my order. Thanks very much. I’m not made of money and how do I get rid of the damaged goods you kindly left me?????????

I bought today 2 soft white bunnies - when i gave them to my girls aged 5 and 7 : the ears of both bunnies started to come away from the bunnies’ bodies and when i checked the ears i saw the thread coming off as i inspected both the toys - would not give these toys to small children as they present a choking hazard - will write in to complain about these specific soft bunnies in the hope no accident happen to any kids out there in the future . Bad buy : i took the quality standard attached to the brand for granted as i believed this would be great quality and safe for children . I was wrong

Ordered and paid for hinges which had broken on a Laura Ashkey Bramley sideboard, and thus the door was hanging off. The order date was 10th October, 2019.

Have spent 40 minutes on a call chasing the item when it had not arrived by 4th November, more than three weeks after the promised delivery date. The representative could not find out why the order had not been actioned their end and promised that they would call back in 48 hours. 3 weeks later I have still not got the hinges and NOONE HAS DEALT WITH THE ISSUE, DESPITE ASSURANCES THAT THEY WOULD DO SO, and NOONE HAS CALLED ME BACK AS THEY HAD PROMISED.

Worst Customer Service of any company that I have ever had the displeasure to have to deal with.

Ordered plain white Venetian blinds in Jan. Arrived 6 weeks later wrong colour instead of doing everything possible to rectify their mistake I had to wait a further 6 weeks for the blinds. Again they arrived wrong colour! After a further few weeks wait they have now told me they cant do white any longer the batch they have is like tabacco stained yellow and that's all they can do!

So 5 months later I have to start again.

I bought this sofa an in less than a year the corner seat pad was really flat! I’m

Not a big person an I do not sit on the sofa all day as I work! DFS guarantee 10 years but with less than one I approached Laura Ashley for a new seat pad I sent many emails, but they said no an I’d have to order one an pay myself, I was pretty shocked an disgusted as it was a £40 seat cushion despite the fat I paid £2000 for Thai sofa! Even when I had no choice but to order an pay for a seat pad I had to wait 15 minutes to speak to someone then they passed me though to another department. Another 10 mins the woman was quite offish in the phone an just demanded my payment card details no offer of looking into it or paying! Very unhappy An will never order again off Laura Ashley! I thought they had a good name. But not anymore

I am absolutely appalled by the service I have received from Laura Ashley.

On the 20th January I attempted to place an order online for a High back chair costing £700. I was unable to complete the online order due to a technical error which continued to state “Invalid shipping address” I contacted customer services and the CS adviser from Laura Ashley stated that he was aware of the error as other customers had reported a similar issue. I completed the order over the telephone despite me losing £20 is cashback had I gone through my web order.

On the 27th January I attempted to place a second order online to the value of £200, again having the same technical issue which stated “Invalid shipping address” Despite spending hours entering, deleting and editing my profile I continued to have the same issue and unable to complete the purchase. Unfortunately, due to the time, the customer service line had now closed. I sent an email to Laura Ashley explaining my technical issues and that I was unable to complete the order. It is worth mentioning that the Laura Ashley SALE ended at midnight on the 27th January the evening I was unable to complete my purchase.

I contacted Laura Ashley customer services department and was transferred to a senior customer services advisor. I explained the technical issue I had the previous evening as well as the one on the 20th January, in addition I explained that I had emailed them reporting the problems at 20:40 hrs. The customer services advisor was very abrupt and said that she was not aware of any technical issues and was not interested in the fact I had emailed while the sale was still on. The advisor was aware that I had spent £700 with them in the last 7 days, despite this she stated that there was nothing she could do and refused to honour the sale items I was unable to complete due to the website error. I stated I wished to make a complaint and she said your comments have been noted and that was the end of their complaint’s procedure, it was clear from her tone that she was not interested. I though maybe I had just been unlucky and there was an isolated incident. Well No a simple Google search revealed Trustpilot 198 Reviews, a very poor rating of 1.4% (85% of people have rated Laura Ashley 1 Star) The vast majority of the poor service reviews clearly demonstrate that this is not an isolated incident.

At the end of the day I have spent £700 in the last seven days, Laura Ashley would easily have been able to verify my intended purchase: 1. I emailed them with technical problems while the Sale was still in operation. 2. Laura Ashley must be able to verify that I had items in my basket and attempted to complete a transaction with them, again while the sale was still on. I am a very disappointed loyal customer who should have been treated better.

Be warned if you buy any product from Laura Ashley they will be very unhelpful if you want to return it. I bought a gift for my Mother which wasn’t suitable. Came back with my receipt (a gift receipt) to find out you can’t get a refund with that. Not explained to me at purchase (because it’s hidden on the back of the receipt). Insisted on speaking to the manager (who was in another store) who refuses to budge. So basically unless I can find the original receipt (not a gift receipt) I can’t get my money back. Now also the clock is ticking I have until 26:6 to find the receipt.

Horrible policy. Horrible customer service (non-existent). So only buy if you are 100% certain you want their product and watch out for the small print - no doubt a dying breed of High Street retailer whose owners unhelpful customer service policies will hasten their demise.

I am one customer who won’t EVER be back (unless I can trace the original receipt to get a refund) so good luck to the Brunel Retail Park, Reading - wonderful example of how to alienate your customers, never to return ... great strategy!!

We purchased some Laura Ashley wallpaper for our daughters bedroom. When I got round to hanging it, about 3 months later, I found it to be such poor quality it just disintegrated. I complained and was told the wallpaper was over 3 years old when I supplied the batch number... quite what this has to do with anything I have no idea, presumably they sell old stock and only expect their wallpaper to last less than 3 years!

We ordered a sofa on Oct 6 2017 for delivery Nov 24 2017. Delivery address different to home address but they never passed it on to the delivery company. Long delay due to their mess up. CS totally disinterested in expediting delivery. Had to wait a further 3 weeks. Then was told that there was no one there to receive delivery. Totally untrue. Again total apathy . Further delay . Had to cancel the order. Couldn’t be bothered attitude by both Laura Ashley and Delivety company. Not at any time tried to help . Will never buy anything from them again. Even called head office and was told their CEO does not partake in any customer complaints. So another couldn’t be bothered attitude. ABSOLUTLY SHOCKING. !!!

Sad ad it used to be a good company to deal with.