Affordable Mobiles - www.affordablemobiles.co.uk

Any positive feedback you see here is fake This set of people are sham artists don't subscribe or you will regret it I have made a report concerning them It just a setup of offenders who are set out to milk people in the idea that you will get a mobile Stay off acceptmobile!!! Date

I've been lucky several times with this company and even had my partners family sign up to contracts through them but this time I've been stung by them. Placed two orders, 1 for a phone contract and 1 for a sim only contract. I changed my mind as things changed so no longer wanted the sim only deal so went to email them to cancel that, 2 days later the phone contract never showed up and no email from DPD, they told me the phone I originally ordered was out of stock, how about tell me that in the beginning, so they tell me its available in yellow, never had a yellow phone before so why not I thought, every day I have called them and its with the warehouse, now 5 days have passed, I'm still without what I ordered other than the cancelled disconnected sim card. It is like they have done this on purpose because the response I got from them regarding cancelling the sim was a bit sharp. This company is now part of the AO group, so I will be calling AO tomorow to tell them their new business is letting people down.

They did a credit check. 2 credit checks so they better send something out because I don't need a 3rd, you know it doesn't look good on credit files.

Another thing people need to be aware of is if you buy a contract phone from Affordable mobiles and you want to return it because you've changed your mind, make sure you do not take the phone out of the packaging because they can easily mark it down as damaged or not in the same condition as new or whatever words they use because they'll give you 2 options:

1. Send the phone back and lose half of your money so they can sell it as a refurb

2. Have the phone sent back to you and carry on with the contract you entered into if you did option 1 and did not agree to selling it as refurb.

mobiles.co.uk going since 1995 is also now part of AO

However, reading other comments, it seems affordable mobiles is getting better, AO is generally a good company never had any issues with them.

The website could be better because I've found bootsales more organised than that and the order tracker always doesn't provide much information as well as take individual order number requests, if you've purchased more than one product, then how on earth is it going to give me the tracking information. it just says order is being processed.

Hopefully AO will sort it out!

I took out a contract with affordable mobiles to have a new Google Pixel 8 phone on a monthly contract on Thursday 26th October 2023. The phone was sent out to me on Friday 27th October 2023 . When I received the phone I charged it up then started setting the phone up. The phone kept on freezing during set up then turned off and will not turn back on.

I contacted customer service agent and explained what happened. His advice was not to do anything to resolve the situation but that I should contact google about fixing the phone. The agreement I had was for a new Google Pixel 8 phone in working condition, this was not provided by affordable mobiles. So why should customers be inconvenienced if a broken/faulty phone was sent out? The customer service agent gave further advice that I would have to pay the expense of postage and advised the phone should be sent insured at further expense. Why should customers be out of pocket, when affordable mobiles send out faulty broken phones to new customers? When I inquired about an exchange, the customer services advised this would also be at my expense !

I have never experience such poor service from any company in my life. When faulty products are sent out as sometimes happens reputable companies normally apologise, then send out a fault free product that should have been sent originally. When I highlighted this with customer service they did not suggest another course of action that would not see me out of pocket for sending back the substandard broken phone I received.

Awful company, no body rings you back when they say they’re going to. I’m still without a phone which appears to be lost. Live chat and constant emails falls on deaf ears

Horrendous service I returned the original phone within 7 days and changed to another phone with them. They however took that long to cancel the original order that I’m now having to pay for 2 phones which I can’t afford and I can’t get my old number back! I’ve wasted hours and hours trying to contact them and you can only contact them via live chat not over the phone to discuss complaints. I’ve sent over 4 emails with the same message we’re chasing it up!

I will never use this company again and will be getting advice on how to take this further!

I’m also not sure the phones are new and not refrusbished as they battery on them doesn’t seem to last like a new phone normally does!

Ordered a mobile phone on Saturday 10th December for next day delivery on Sunday 11th. Phone was not delivered. Called them on Monday 12th and they confirmed that delivery would be that day. Again phone was not delivered. Called Tuesday 13th and spoke to the most unhelpful person who should not be answering phone calls. She stated that she could not check if my phone was arriving today and could not give me a tracking number but told me to contact DPD directly. Spoke to DPD and they advised me they have no parcels to be delivered to my postcode, therefore Affordable Mobiles had not arranged the delivery of the item. Now trying to start a 'Live Chat' but with no success!! DO NOT BUY FROM THEM!!!

Very disappointing customer service experience and unreliable phones. I ordered a refurbished iPhone X in May 21 from Affordable Mobiles having seen on the website that a 12 month warranty is offered on the handsets.

Since I’ve had it, I’ve had several issues with the phone switching itself off and not turning back on, front camera not working, phone not charging and finally in early Dec phone not taking any charge and eventually battery completely died and phone unusable.

I called customer services in early Dec, was advised that repairs now take up to 28 days as it’s Christmas time. There is no mention of a 28 day turn around time on their website but had no choice but to send it to them, hope that the phone could be repaired or a replacement sent as I haven’t got a spare phone to put my Sim in to.

After 25 days of the repairers receiving my phone, I called and was advised that there was no update and that this would be escalated to senior team and I would be updated within 48 hrs. No update came so following this up, was told that a replacement handset would be sent out if no update could be given on day. I called on day 28, still no update on phone repair, I asked for a replacement phone to be sent out and was advised they didn’t have any phones in stock but that senior team are looking into this and would be in contact. It is now day 38 since I posted my phone off, and 33 days that the repairers have had my phone. No sign of any updates, no confirmation of a replacement phone being sent off and every time I check what is happening I am told that this is being looked into and they will respond in another 48 hours. I have asked to speak to the senior team several times but this has been refused.

I will now be seeking advise from trading standards and would advise others to read all the 1 star reviews on other review websites before considering to use this company.

Overly complicated cashback voucher claim conditions. This company required 6 cashback claims for a single order. Each claim required a unique voucher to be posted to an address within a set time window after a certain number of carrier invoice publications. The vouchers do not state any date or conditions on them. You will have to research this yourself and schedule them in to your diary in hope that you recall them.

While the company have since allowed email submissions as well as posting, they did not contact me to state this.

They pretended to offer cheap phone deals and we went ahead to make the initial payment. They actually went ahead and continually debted our accounts more than once in one day. The phones where never delivered and even after we cancelled the services within the two weeks window we never got refunded. Very very poor communication skills horrible customer care. Avoid giving them your financial details.

Do not use this company or any of the affiliated companies it owns. You may get lucky but if you have any problems or issues with products they sell then you are in trouble. I returned a phone in the 14 day period which had never been out of my house and the network selected had never worked. On return of my phone I was told I would have to pay £200 to cancel the contract as the phone would have to be sold as refurbished. As I couldn’t do that I was then basically forced to sign up to another contract costing more money than the original and more money than what was offered when I signed up. And this was to get the original phone back and not have to pay the £200 upfront. I could go on . Just avoid