GMX Mail www.gmx.com

They locked me out of one of my GMX account. I needed this account to get an Apple code so I could change my Apple subscription. GMX WOULD NOT HELP ME SO i AM LOCKED OUT THE GMX ACCOUNT AND HAVE TO CONTINUE TO PAY FOR THE APPLE SUBSRIPTION.

THE FOLLOWING IS THEIR RESPONSE TO ME:

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Dear GMX Member,

We understand your dismay, but it is indeed a decision taken by our security department.

Unfortunately, we do not have more information than we can communicate.

We understand that this answer does not satisfy you, but it is the only one that we can provide.

Thank you for understanding.

Kind Regards,

GMX International Support

BEWARE THEIR SUPPORT AND POLICIES ARE CRAP!!!

Ban my acc and said: we cant unban your acc

Disgraceful company. Like many negative reviews popping up for this company, they have blocked my account for absolutely no reason, with no accountability and no interest in addressing whatever they think the issue is. I can't imagine it's anything I've done -- I have very few emails and they're notably uninteresting!

In any case, I'll never use them again, and nor should you. They have absolutely no regard for their users. They are more than happy to inconvenience you.

I have everything on there and they have suddenly blocked me!! No number to call, just web form they dont respond to! Nightmare, I am properly stuffed now!!!!

This is the worst email company I have ever come across. Sure you can get an account and run it for a while without an issue and run the client on your smart phone as well if you like.

Just bear in mind that one day not too long down the track they will block you and you will lose all of your emails and contacts with no way back.

There is no phone number just a web form to deal with them. Wait 24-48 hours for a negative one liner and then nothing at all.

Just don't go here! Choose almost anyone else!

Emails don't reliably make it to their destinations, mails don't reliably make it to my inbox. Customer service is non-existant. Avoid GMX, there's way better mails out there.

Had a lot of trouble with them. Lots of trouble logging in. "Invalid login id/ password" errors that were not correct. Finally they permanently killed my id but wouldn't say why. Probably because I sent them acerbic comments about their incorrect login errors. I claimed that they were incompetent, jerks, etc. Well screw them. They are incompetent. Really nothing that I liked about them except they worked sometimes. Don't care about uk laws either. Would rate them zero stars if I could.

I'm not the only one with this issue, but GMX, after using them for a number of years, they suddenly decided to block my account and will not restore it. Thankfully I had a copy of my data elsewhere, but from now on I'm sticking to companies that actually have a concept of customer service

While I was using them I often found that emails went "missing" (never arrived, never sent) and was littered with non-relevant ads.

They're only getting one star because I'm not able to give them 0 stars.

Until it works apparently the service seems to be ok but...

I didn't use it for six months and they deleted all my mails without any warning. I found myself unable to retrieve all my online purchases and receipts from various online services, included all my licenses software and even more my steam account.

In repeated occasions they gone out of service leaving me in trouble trusting them. So i moved to another service more reliable leaving my mail with gmx just for licenses and purchases. i would have never expected that they was capable of doing worst then that

Customer service stopped to answer me when i started to do difficult questions to them. So they knows they are wrong :)

After all i advise to use gmx services just for temporary mails avoiding to manage important data because they could get lost very easily and even if asked politely many times arising the importance of the matter, customers service it will refuse to just resurrect your account. I am leaving them forever :)

I really liked the features they offer and was excited to find a service that offers whitelisting of email to keep your friends out of the spam filter. Unfortunately they blocked my account for no reason. Won't explain why and won't respond to my requests for help except to just say my account is blocked due to abuse. Now all of the stuff I was storing in my email folders is GONE, along with my contacts. They should at least give you a warning if you think you aren't following their arbitrary rules. Secondly let me get my stuff. This is why I don't like storing things on the cloud!! Never again.