Sports Direct - sportsdirect.com

Bought a pair of Adidas golf shoes & after only TWO rounds the material on the inside of the heel of the shoe had torn open with the plastic protruding causing my heel to bleed. A clear fault as the material clearly tore as a result of the plastic being faulty. However, after sending back to sports direct they claimed it was NOT a defect & this was normal wear & tear & as it was outside of the 28 days would not accept the return. Furthermore, they actually stated in their email if I disputed this & sent them back again they would not return them. To class a hole the size of a 10 pence piece as expected wear & tear after only 36 holes (less as it clearly happened within that time) is unbelievable & the customer service is disgraceful.

Bought two beds on 20th December 2024.

Estimated delivery 4rh January 2025.

No tracking so I can't track delivery. It's now 8th January. After sending 2 emails which got no response, tried twice with online chat who told me nothing. Eventually got an answer online who says, sorry for the delay. Asked for more accurate timescale of delivery and was told ... can't give out that as we haven't even processed the order yet. Spent hundreds and no items even processed never mind sent out or delivered and sports direct don't care and won't give any further assistance other than. Sorry

Evri misdelivered two orders to completely random addresses. No customer service help, just told to complete a denial of service form. Passed from SportsDirect to Evri and back like a cheap ping pong ball. Forced to escalate the matter using Resolver as it was impossible to speak to a human being. Took 1 month to refund the first order and another month to refund the next. No meaningful apology or explanation at any time. Only 'compensation' offered was a discount off my next buy - why would I waste more time with another order they'll only lose? This is why people use Amazon.

I would like to extend my sincere thanks to Eunice Sakina at Sports Direct (Oxford Street, Central London) for providing exceptional customer service. Your recommendations and support have been greatly appreciated.

Sports direct online is crab! I ordered over 36 items worth hundreds of pounds only got 6 items and I am told they have all been delivered, like how? Why are you ripping people off their hard earned money, customer service is pathetic and I regret ever shopping with them.

Review of Sports Direct: Delivery and Customer Service Experience

I recently ordered a pair of shoes from Sports Direct, spending £119. The item was marked as delivered, but I never received it. The delivery company claimed that the shoebox was delivered through the letterbox, which is not possible for a standard-sized shoebox. Despite reaching out to Sports Direct multiple times, I received no resolution and was advised to contact a third party. This experience has been extremely frustrating, as I paid for a product I never received!

• Customer Service: The response from customer service was dismissive and unhelpful. They closed the case without providing a satisfactory resolution.

• Delivery Issues: The claim that the delivery met their standards is questionable, especially considering I did not receive the item.

Conclusion:

While Sports Direct offers a broad selection of products at competitive prices, my experience with their customer service and delivery has been disappointing. I would advise potential customers to exercise caution and consider these factors when making a purchase.

Ordered shoes from this company, they did not send the pair, I went through customer support after FOUR weeks from someone that does not speak English well through email, for them to conclude that I did receive the pair even though the carton that they sent was not big enough for a shoe box.. AVOID at all costs, no shoes received, no refund given, terrible experience.

Hello sir/madam

I hope you are doing well. I am writing this email because I was assault i your Brixton shop on the 24/11/2024 me and my partner. I was worry fully accused my hitting 1 of your customer. I was arrested and take to the police station. Everything is on the cctv camera. Your security guard told me he know me and my kids.i have been shopping in sports direct from it's been open. I live in Brixton that is my local shop. Your staff put there hand on me pushing me and scratching me. My partner was beaten badly. He have to go hospital. I am so sorry but I send 24 hours in a police cell for no reason. I have to go doctor because I am in depression. This as never happened to me before. I have to take action against your staff. Because this is not acceptable to me and my partner.

Show quoted text

Sports Direct wants your money and nothing else. Don’t refund in store unless faulty “it’s the law” as said by a store manager. Awful returns policy, staff are rude and defensive because it’s an awful returns policy. Most retail stores do the right thing, regardless of the law and offer refunds with receipts because it’s the right thing to do and gives confidence to the consumer and builds trust. No thank you Sport direct, I’ll shop elsewhere.

I did not receive my item and when I tried to get refunded, they kept telling me it had been delivered. The item was clearly delivered to the wrong house. I had to get in contact multiple times and they took weeks to reply, and then just stopped replying. I did not get a refund, and there was no apology. I will never shop here again because the customer service is so bad and I was chasing this issue for 2 months. It is not worth the hassle.