Wiggle www.wiggle.co.uk

bought a fuji road bike which had numerous problems but main one being chain rubbing on front derailleur was looked at by local lbs but problem could not be solved. now this where things really go downhill. after numerous emails, they have no phone number. they been no help at all, refund of bike no chance over 30 days. instead have asked for pictures of bike . how on earth is that going to help. now they want me to fill a form in and return bike so i presume they can inspect it and say it is normal which they already have said. at this point i am done with company as i can see they are just messing me about. stay away from this company if you do have a problem they will do all they can NOT TO RESOLVE IT. WORSE COMPANY I HAVE EVER DEALT WITH JUST STAY AWAY. wiggle you can not treat your customers like this. 

Hi , hope this helps you . £75 was taken from my credit card by these people , and i don't even have an account with them . I have contacted them twice via there chat explaining that money has been taken from my account , they said i should contact my bank as its not there problem . They won't tell tell me what was purchased with my card or where it was sent , unless i can provide them with the the name of the person who ordered it with my card and there account details ! ( how the hell do i know who it was ) I gave them the time and date to exact second the transaction was made , the amount of the transaction , the last four digits of my card , the name on my card the transaction id and the visa id . unless i can tell them who ordered it they cant help further , i can assure you this this is all true , they are only concerned in protecting the id of the unlawful that use them . you have been warned if you still use them you are either a immoral or a fool .

Don't use them if you may need a return. It was almost three weeks after returning an item which was too large. They say it takes 16 days to process! After multiple emails I only received identical automated responses until I said I was referring to the office of fair trading. The chat service is permanently down and there isn't a phone number. DO NOT USE THEM.

Am starting to regret buy a bike from them. The finance is easy to sort and they take your money quick enough. Chat doesn't work. No response to email. No phone number. Facebook messenger read but no response. Inaccurate info on order. A day wasted waiting for a delivery that hasn't arrived. Now chat has turned off before 4pm without any answer in 2 hours

Ordered a bike bag. Significantly delayed delivery even with consideration of the pandemic. Made wiggle aware of this. Proceeded via their nominated courier to deliver then late despite knowing I had left the country and offered no alternative solutions.

Order two inner tubes Thursday evening on Next Day delivery, it was after the cut off so expected it Saturday in time for a weekend ride... Got a notification from delivery company saying it was with them and hasn't moved since... Contacted customer service who said to expect a response in 4-6 days?! How the hell does that work? 1 day delivery and can't reply to email for almost a week!

Why offer the service if you can't fulfill it?

I purchased a set of Park Tool side cutters and received a chain and a chain locator! A small issue in the grand scheme of things... However customer service is non existent and trying to get a response is impossible as no phone number, online chat not working and email responder says 4-6 days and if not then email again!!

My advice would be to not purchase from this company as they do not appear capable of dealing with the small issues...

I ordered a pair of goggles and Hermes left a card saying left with a neighbour but no tracking number or 3 times attempt delivery, also on Hermes web the scanned card on the signature said unable to sign.

Knocked on every door in the street and no parcel.

Contacted Wiggle whom contacted Hermes who said they had been delivered, lying *****.

Wiggle said they would send replacements priority delivery, this did not happen only a mail a day later saying I had to sign and scan a declaration form to say I had not received my goggles, basically accusing me of lying.

Absolute shocking services by wiggles customer & courier service, would never use again as long as I live!!!

Still trying to email Wiggle but they do not reply until the next day, so useless and unhelpful and still no goggles, quick enough to take your money!

Order Number: 6239582319

Dealing with warranty claim was a painful affair. Poor, bordering on shambolic, communication. Disappointing resolution, eventually refunding money after 3 months of vaguely worded emails telling me the matter has been passed to another department and it's out of their hands. Please be patient, etc.

I have used Wiggle for my bike insurance for the last 3 years but fortunately haven't had to use them so can't comment on their service there. However I had a coupon that expired because I had forgotten about it and they refused to let me redeem it.