Altima Homes - altimahomes.com/

Having bought a kitchen from homebase which I totally regret.i was promised all the parts will be replaced free of charge for 20 years which was a total lie.i have been having problem from start with recommended fitter leaving unfinished kitchen and asking money in cash.the kitchen surfaces started to discolour and that was put down to wear and tear under one year.many problem with fittings.previously bought kitchen from wicks lasted 15 years and was still new when removed and ten time cheaper and excellent customer service.i would not recommend homebase. I am taking matter with ombudsman if matter does not get resolved.

AVOID AT ALL COSTS

My new kitchen failed to be delivered on time, leaving me without an oven, cooker, washing machine & £450 down due to my fitters cost etc. NEVER AGAIN will I trust Homebase.

Your Customer service was nothing short of Appalling and then you tried to pass the buck!. No flexibility to commission another haulage firm to get my kitchen delivered on time and as promised.

I'm just hoping the kitchen turns up tomorrow as promised Again! Then it will be 7 days late & left me £450 out of pocket along with stress and anxiety due to Homebases complete incompetence and lack of customer care!.

Latest update! Missing parts which I've had to pay out for, laminate floor boards that came in different thicknesses so would not sit flush to the floor and had to be relayed 3 times at another days lost labour and expense!

So angry and disappointed with Homebase its unreal, not one call from customer services apologising, absolutely appalling care and after service!.

I reckon I'm around £700 out of pocket, not including the stress and anxiety caused by Homebase ineptness.

Next step is to speak with the store manager (or maybe hombases customer service may see this and contact me prior to me issuing a small claims appeal through the courts) ???? although I very much doubt they will.....

Dissatisfied is an understatement after spending a small fortune with them. ????

NEVER AGAIN..... You've been warned!

Classic shaker kitchen bought September 2022 kitchen units bubbling told it's due to moisture ingress.I have kitchen and oven extractor fans. DON'T BUY HOMEBASE KITCHEN IF YOU COOK CLEAN OR WANT TO MAKE A CUP OF TEA not fit for purpose!!!!

This kitchen is less than a year old and is swelling as not resistant to normal kitchen moisture!

It started with the clad on panels beside the extractor hood on lower edges which swell and retract slightly during cooking even though the extractor is always on when cooking and takes the steam outside not recirculating. Now the doors are swelling at the joints too! They sent out someone to check and he took moisture level reading and it is low but says that they won't replace them!

So they are really saying that it won't stand up to normal kitchen use!

Sold under false pretences!

Unfit for normal kitchen use!

Just had my country living kitchen from Homebase fitted over the past 2 weeks. I'm absolutely delighted with it. The quality of the cupboards is excellent and apart from the wrong size cooker hood being delivered (this was rectified at no extra cost in 2 days) everything went to plan. From the very start in January when we got the virtual plans made up in store in Dumfries the whole process was stress free and everything went to plan. Homebase recommended my joiner who was excellent and went over and above to make sure I got my dream kitchen. Would highly recommend Homebase in particular the country living range.

In store design element seemed to be fine. Went for country living so slightly more pricey. Kitchen installation began and fitter realised there were too many plinths (2 too many) and not enough cornice. Homebase agreed to send out more cornice because they come in shorter lengths than the designer thought so it was their fault. Said no refund could be given on the plinths.

Was told the cornice coming today... I called this morning to confirm, they confirmed. Family member waited for delivery from 11:15 to 15:00 when I received a voice mail saying cornice would be arriving tomorrow. No further explanation. Had to re arrange work to be in the house tomorrow for delivery. The customer service is poor...as is the design service. I'm left with 2 x 3.6m plinths that I have paid for but have no need for. Wish I'd gone to Wren

at first designer at homebase was very helpful in designing our kitchen, we chose the country living kitchen with cabinets made up and delivered.

all the units were delivered but on installing found one panel was a different colour and two lengths of pelmet were delivered and no cornice . Upon complaining I was at first told nothing could be done as was outside 14 day return policy . I argued and in the end the missing items were delivered.

Unfortunately although the cupboards and appliances fitted perfectly the cornices and pelmet do not fit with the design of the kitchen and so were not used.

on trying to return and get a refund was told this is a special order and cannot be refunded despite all the lengths being the same .

I am now left with 4 lengths of cornice and pelmet that i paid for but cant use

Feel a lot more could be done to help the customer and anyone purchasing made up units be careful that cornices and pelmets are the right sizes for the kitchen because if there not you wont get refunded

I would rather repeatedly have Mike Tyson punch me in the crotch than deal with the kitchen designer and the rest of the team here again. To say the process was painful would be a huge understatement. From the off it was like trying to deal with a confused child with a set of crayons. Once we got the kitchen designed after a number of failed online consultations that was where the real hell began!

Upon delivery of said kitchen it was very exciting to try and work out just how many integral parts of the kitchen were actually missing. The sink which we were told would look fantastic didnt fit with the dishwasher. The tap again was too big and leaked. We had an oven with no power cable, a broken extractor, two missing handles, one extra counter top, two missing cupboards and half of the design did not fit.

Trying to call the designer proved totally pointless. Either she has decided phones are no longer the future or she feels once a kitchen delivered that is her job done! When we eventually did reach her all replies were unhelpful, unspecific and vague. We then were made to guess when things would or would not turn up which becomes incredibly expensive when paying a builder to be there to build a kitchen with parts he does not have.

Having complained numerous times our kitchen was finally completed a casual three weeks after it should have been thanks to the total and utter incompetence of the Homebase kitchen team and the delivery company. They managed to make Baldrick look like an ideal liaison for this whole project!

Whilst I have never been to war, nor been set on fire, I do imagine both of those ordeals would be far more relaxing and beneficial than buying a kitchen through Homebase.

I would suggest cooking meals with a lighter and an old paint pot instead of getting a kitchen here!!

I just bought a glossy kitchen unit recently and I'm so disappointed because I've spend a lot of money but the quality is very poor. Definitely it's not recommendable.

Homebase does not accept return of kitchen parts even if they desighed it wrong. Had few parts missing and send me wrong size appliances that does not fit with units . most annoying thing is that every other Kitcken brand accepts retuns i lost my faith in this comapny never ever buying anything from homebase not even a nail for rest of my life