Privilege Home Insurance
Customer Service
Value For Money
Privilege Home Insurance
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User Reviews
Customer Service
Value For Money
No Contact, 2 Weeks On With No Outcome
Wanted to make a claim, Privilege did not make contact, 2 weeks on and nothing. Avoid at all costs.
Customer Service
Value For Money
Nightmare Experience
From start to present day this has been awful. The accommodation was a travel lodge. It was filthy the bureau they use hasn't a clue and looks in the toughest and worst parts of the city. The agency to clear your house is awful and your considered a nuisance even when you have witnesses to them leaving your property side open unlocked.
I've had to involve the police. Now my renewal is coming up and person unknown has blocked renewal but as claim is still open can't get cover elsewhere. Won't tell me truth as to why block only some rubbish about now have to wait up to 5 days for descision. First reason was claim I hadn't declared a claim which I proved was false but had to do a sar as the wouldn't tell me what the claim was.
They are in breach of fsa regs as they are not communicating clearly.
Left without going to other insurers as claim not settled. Don't believe any of their promises
Customer Service
Value For Money
Home Emergency
sat 27 nov phoned to say no electrics after that it was a shambles the operatoors tried but the contractor was useless.sat in the dark for 2days .finally got someone who ran a extension cable from my upstairs to my kitchen and mine from my living room to his ext .then left.3more days passed before anybody came. but i resolved it myself as i am not steady on my feet and i had these dam cables all over.sent in a complaint letter still no response. i did get a call from someone from axa but i dont know why they thought my complaint was with them. i will go to the ombudsman depending onthe response from priviledge.why the contractor wanted more funding i cant understand they did didley squat.
Customer Service
Value For Money
Dishonest And Evasive
They rejected a claim for my Garage at my home, firstly they said it was because the foundations were not as deep as the house and when I questioned this, telling them that they were in fact deeper, they had a re-think and said that it was because it was not attached to the House.
I asked if this was normal and they said yes, all house building insurance are the same.
I called the Financial Services Ombudsman and they said that was complete nonsense and they even offered to contact Privilege.
When I phoned Privilege back and told them what the FSO had told me, they had a sudden change of heart and set up a claim.
I found them to be less than honest and tried to dissuade me from making a claim. You buy cheap and you truly get a cheap service from these people.
Customer Service
Value For Money
Absolutely Shocking Company
We had a home issue been with them for over 20 years and Ant answers the call not one but twice. First time said they could not find my policy and hung up on me. Second time he did try to look forvtge policy put me on hold and then hung up. Third time I called well I lost the plot. Spoke to a girl poor lass but she done the exact same. What is going on with a company ment to be that big. At end of policy won't be back with them same with my car. Quick enough to take payment but not help customers. I only have one star so I could write a review.
Customer Service
Value For Money
Lengthy Customer Service Wait And Poor Repairers
Reported a leaking pipe leading to my boiler which was flooding the garage. They couldn't arrange a repair the same day and arranged for someone from Mightie Gas to come the next morning between 8.00 a.m. and 1.00 p.m. Engineer called as he couldn't find the address and it turns out he was sent to a location miles away. Reported to Priviledge but only after I personally chased Mightie Gas did they agree to send someone out again. Holding on for Priviledge now for over 30 mins.
Customer Service
Value For Money
Unbelievably Terrible 'customer Service !!
Like many other reviews left, I would also prefer not to even give this company one star!! - but you have no choice!! We are currently going through a claim for a water leak (1 litre per minute!!) - reported on 4 July 2016 and we are still waiting for this to be repaired ... and the water is STILL leaking ... we would definitely NOT recommend this company - STAY AWAY PLEASE.
Hi User.
99% don't cover the actually pipe, it's a maintenance issue that you as the home owner need to sort. This part of the claim is not covered.
It's likely you have trace and access cover so you need a professional to find the leak and stop it. The labour and materials in the actual pipe repair won't be covered but the rest should.
As it's been going on since July the insurance company won't cover the full cost. You've failed to mitigate your loss and have allowed it to go on.
My advice is to get the leak stop ASAP! Get the invoice from the plumber and send that to the insurance company. Then get 2 estimates for repair for the water damage. It's likely they will only contribute around 50% of the cost given the fact you've allowed it to go on.
You can escalate it as much as you want but the FOS won't rule in your favour if it goes that far.
Take my advice above.
Thanks - Level Head
Hi User.
99% don't cover the actually pipe, it's a maintenance issue that you as the home owner need to sort. This part of the claim is not covered.
It's likely you have trace and access cover so you need a professional to find the leak and stop it. The labour and materials in the actual pipe repair won't be covered but the rest should.
As it's been going on since July the insurance company won't cover the full cost. You've failed to mitigate your loss and have allowed it to go on.
My advice is to get the leak stop ASAP! Get the invoice from the plumber and send that to the insurance company. Then get 2 estimates for repair for the water damage. It's likely they will only contribute around 50% of the cost given the fact you've allowed it to go on.
You can escalate it as much as you want but the FOS won't rule in your favour if it goes that far.
Take my advice above.
Thanks - Level Head
Hi User.
99% don't cover the actually pipe, it's a maintenance issue that you as the home owner need to sort. This part of the claim is not covered.
It's likely you have trace and access cover so you need a professional to find the leak and stop it. The labour and materials in the actual pipe repair won't be covered but the rest should.
As it's been going on since July the insurance company won't cover the full cost. You've failed to mitigate your loss and have allowed it to go on.
My advice is to get the leak stop ASAP! Get the invoice from the plumber and send that to the insurance company. Then get 2 estimates for repair for the water damage. It's likely they will only contribute around 50% of the cost given the fact you've allowed it to go on.
You can escalate it as much as you want but the FOS won't rule in your favour if it goes that far.
Take my advice above.
Thanks - Level Head
Hi User.
99% don't cover the actually pipe, it's a maintenance issue that you as the home owner need to sort. This part of the claim is not covered.
It's likely you have trace and access cover so you need a professional to find the leak and stop it. The labour and materials in the actual pipe repair won't be covered but the rest should.
As it's been going on since July the insurance company won't cover the full cost. You've failed to mitigate your loss and have allowed it to go on.
My advice is to get the leak stop ASAP! Get the invoice from the plumber and send that to the insurance company. Then get 2 estimates for repair for the water damage. It's likely they will only contribute around 50% of the cost given the fact you've allowed it to go on.
You can escalate it as much as you want but the FOS won't rule in your favour if it goes that far.
Take my advice above.
Thanks - Level Head
Hi User.
99% don't cover the actually pipe, it's a maintenance issue that you as the home owner need to sort. This part of the claim is not covered.
It's likely you have trace and access cover so you need a professional to find the leak and stop it. The labour and materials in the actual pipe repair won't be covered but the rest should.
As it's been going on since July the insurance company won't cover the full cost. You've failed to mitigate your loss and have allowed it to go on.
My advice is to get the leak stop ASAP! Get the invoice from the plumber and send that to the insurance company. Then get 2 estimates for repair for the water damage. It's likely they will only contribute around 50% of the cost given the fact you've allowed it to go on.
You can escalate it as much as you want but the FOS won't rule in your favour if it goes that far.
Take my advice above.
Thanks - Level Head
Customer Service
Value For Money
Disgusting Terrible Avoid Avoid Avoid
Rude, unreliable unsatisfactory treatment of customers. My roof leaked causing damage to the inside roof and wall paper as well as the outside roof and tiles. They refused to pay or cover it and after all that they charged me to cancel my policy . Avoid them st all costs! There's a reason they are cheap !!
Customer Service
Value For Money
Be Under The Mercy Of Their Loss Adjuster
We joined Privilege Home Insurance 3 years ago when we were happy with the quotation and extensive cover , however their true colour appeared when the disaster happened to us in Jaunary 2016 following a severe damage by a burst pipe in our absence on holiday. We have been devastated and very stressed out by the experience especially we are pensioners in our early 70s. It has been like hell with their loss adjuster . They have no compassion or understanding of the trauma of what people are going through. We have appointed our own loss adjuster who is dealing with the situation but still there is no progression of our case .Do you believe it is two months now and their loss adjuster has not acknowledged liability despite a professional plumer and Enginner have proved that the damage was due to bad weather . Their loss adjuster is not communicating with our loss adjuster no matter our stress or suffering . We have been living in a temporary expensive accommodation costing about £120/day and we are running out of our financial resources but still they are not taking any action. They know we are pensioners and can not afford to carry on like this ,however they do not care. Their loss adjuster has no compassionate or appreciciaciant of what we are going through. Our loss adjuster has taking the matter further with their seniors but it will be more delays and we have to live with the stress and the Unknown . It is up to the mercy of the loss adjuster. We regret very much of joining them and leaving Lloyds after many years of being their customers.
Customer Service
Value For Money
Be Under The Mercy Of Their Loss Adjuster
We joined Privilege Home Insurance 3 years ago when we were happy with the quotation and extensive cover , however their true colour appeared when the disaster happened to us in Jaunary 2016 following a severe damage by a burst pipe in our absence on holiday. We have been devastated and very stressed out by the experience especially we are pensioners in our early 70s. It has been like hell with their loss adjuster . They have no compassion or understanding of the trauma of what people are going through. We have appointed our own loss adjuster who is dealing with the situation but still there is no progression of our case .Do you believe it is two months now and their loss adjuster has not acknowledged liability despite a professional plumer and Enginner have proved that the damage was due to bad weather . Their loss adjuster is not communicating with our loss adjuster no matter our stress or suffering . We have been living in a temporary expensive accommodation costing about £120/day and we are running out of our financial resources but still they are not taking any action. They know we are pensioners and can not afford to carry on like this ,however they do not care. Their loss adjuster has no compassionate or appreciciaciant of what we are going through. Our loss adjuster has taking the matter further with their seniors but it will be more delays and we have to live with the stress and the Unknown . It is up to the mercy of the loss adjuster. We regret very much of joining them and leaving Lloyds after many years of being their customers.
Q&A
Can they refuse to renew my policy mid claim? I'm being told there is a block in renewal placed by accounts. I've done a sor and contacted fsa. I'm being told I haven't declared a claim which is nonsense I'm now having to wait up to 5 days for a decision. I'm a wreck as my house burnt.
My home insurance cover is due for renewal. If I wish to use another insurer can I be charged a cancellation fee for the insurance that is coming to an end?