
Luna Photography, Exeter, Devon (www.lunapics.co.uk)
Value For Money
Luna Photography, Exeter, Devon (www.lunapics.co.uk)

User Reviews
Value For Money
The Best In The West
Excellent from beginning to end. Not keen on being in front of the camera it was good to know we could entrust our memories with them. The photos we received and high quality and we have had so many compliments about them being the best photos people have ever seen. We have already recommended them to friends and will continue to do so. A hard working team you can trust with your memories.
Value For Money
Wouldn't Have Booked Anyone Else
They photographed our wedding for us last year and did an amazing job. Having known her for many years and seen her excellent work, I wasn't prepared to entrust anyone else with my wedding memories. I used to work in the events industry and do have a wide range of experience when it comes to event and especially wedding photography. In fact we were originally due to marry on a Saturday, but as we only had 4 months notice she was booked up. No worries said we, and we changed the date To a Friday to ensure we could book them.
The pics are, needless to say amazing, but the service was second to none. He even saved the day, after I left the gifts for mothers and bridesmaids behind, by doing a mad dash back home to collect them. Leaving her to competently handle the group pics alone.
Value For Money
Cannot Rate Highly Enough
We booked Luna for our wedding in the Summer of 2015. We simply cannot rate them enough. Choosing a wedding photographer was probably the most important decision we made for our wedding (except who to marry, teehee) so we took our time having a look around, then we remembered seeing our friends wedding photos from the previous year - which were simply wonderful although we were concerned the wedding was in Devon and our wedding was in Hertfordshire, but we thought we'd get in touch anyway and were delighted when Luna confirmed availability and that they would travel - with no extra mileage costs - amazing when you're on a budget. Anyway, we visited Devon for a free E-shoot and the photographers were fantastic, we felt like we had made new friends, we felt so relaxed and we are both a little self conscious and not camera lovers!! The resulting photos were amazing, we loved them, so nice to have relaxed photos of us together in our normal gear not just wedding finery!! I like that there are a husband and wife team, it really felt like extra friends on the day, we weren't pushed into anything we didnt want to do or kept away from our guests for ages - Luna simply enhanced our wedding. THE WEDDING PHOTOS WERE AMAZING!!!! SO many of our guests have complimented us on our photos including my mother in law who was a bit worried we hadn't gone for a traditional photographer and as she barely noticed them was a little worried they hadn't captured much - these guys are so good at what they do, so many moments captured we didn't even know they were there. We honestly cannot rate this team enough - one of our friends has booked then for her wedding next year so i'm looking forward to seeing more of their wonderful work then. Luna were a little over our budget but so worth it, the one thing we went over budget on but totally glad we did. Highly, highly recommended.
Value For Money
Not Just For Weddings!
I have been following luna on Facebook for a while as I love their wedding work always so creative and fresh new ideas but with already being married I didn't think I would get the chance to have the luna experience, but last year I had a baby so with my very first mothers day coming up in asked the person I dealt with if she would take some snaps of me and my daughter. I am so happy that I did, the whole thing has been fantastic, she made me feel very comfortable and with a small time window managed to get the most stunning photos! I don't know how she did it! I am genuinely speechless and would recommend it to anyone. These pictures will be in pride place in our home, thank you so much
Value For Money
Amazing!
Booking Luna as our wedding photographer was probably the best wedding decision we made. She worked so hard on the day- I remember standing in the pouring rain, under an umbrella, on the beach at Watergate bay with my new husband and looking at her getting soaked, and I knew if we'd wanted to stay there for an hour getting pictures she would have obliged! Our friends and family all commented how lovely she was, but equally we barely noticed her presence as she was so discrete. I look at our incredible pictures most days, always spotting something new, or remembering the exact moment clearly as she captured them so perfectly. I have lost count of the number of people who have asked about and complimented us on our wonderful collection of photos. Thank you So much we couldn't have asked for more x
Fantastic Wedding Photographer!
Anna travelled down to West Cornwall for our wedding in September 2014 and the photographs are amazing!
Myself and my husband both dislike having our picture taken so finding a wedding photographer was not something I was looking forward to! However when we came across the Lunapics website the images really stood out, and after meeting Anna for a pre-wedding shoot we were both put completely at ease.
On the day itself Anna worked quietly in the background snapping away at us and our guests, which was exactly what we wanted. The day flowed really well, and I think a big part of that was not spending hours being ordered around by the photographer (which has happened at some weddings I've been too!). We had a few group photos but the ones we love most are the little moments that captured the day so well.
I would recommend Anna to anyone looking for fantastic photographs and especially anyone a little camera-shy! The beautiful pictures on the website are actually the quality of images you get (I did wonder when I booked whether they were just the 'very best' ones... however now I'm faced with trying to choose my favourites for an album from over 600 amazing photographs!).
Thank you Anna!
Kylie & Andrew
Double Booked
Luna photography advised me that she had double booked herself a few
weeks before my wedding. I felt this meant they were unable to
fulfil my original contract. Under the contract terms there was a
condition that stated they could replace the photographer but that this
would only happen in EXTREME circumstances such as ill health of the
photographer which they interpreted to mean they would provide a
different photographer for my wedding.
However, I did not feel that them double booking (the reason they
gave me in writing) was an extreme circumstance, yes it was a mistake
but ultimately I had agreed & signed the contract & paid a
deposit on the basis that the photographer was available to photograph
my wedding and they were not. I therefore believe the original contract
was entered into under misrepresentation of the service I would receive
and based on her emailing me to say she was double booked meant that
they were unable to fulfil the original contract.
I felt that she tried to palm us off with another photographer who's
work we hadnt even seen without checking with us first and that she did
this based on the contract term set out above however as I said I do
not believe that this applies as it was a mistake not an extreme
circumstance.
She said its first time shes ever double booked on anyone so maybe
she didn't understand why I was so upset by the way it was handled and
that I did not agree with her interpretation of the contract condition.
Whether you agree with my or her view of the contract - it doesn't
change the fact that she double booked and therefore we were let down
and put under additional stress a few weeks before our wedding. If they
can be double booked for 6+ months and only realise a few weeks before
it is likely that it could happen to someone else too unfortunately and
this is my reason for putting on a review. Weddings are one of the most
important days of your life and you should be able to trust the
companies you enter into contracts with to provide you the service in
that contract.
This doesn't read correctly.
It seems from your comments that you are accusing Luna of intentionally creating a booking with you in the prior knowledge of already having another booking for someone else on your date.
"I therefore believe the original contract was entered into under misrepresentation of the service I would receive..."
I find this very hard to believe. What's more believable is that an unfortunate yet genuine human error had been made and despite all efforts to honour the agreement in an amicable way you were unhappy with the out come.
Also, Luna offering to arrange and provide another photographer can hardly be termed as "palmed off". Doing so without it being a contractually specified "extreme circumstance", as you have stated, only serves to prove how much Luna was willing to do to rectify the unfortunate situation.
Based on these points your title seems incorrect as it seems Luna did NOT cancel your booking, I assume you did?
this post makes you sound like an idiot. Sorry for being so blunt but I am in the wedding cake industry and mistakes are made when you are self employed, at least they had the decency to be upfront and honest with you. If I wasn't able to make a wedding cake for whatever reason and another baker had to make it the client would never know, would they get the cake they wanted? of course they would. This is what happens in business! If another photographer took her place you would still get all of the things covered in your contract no? You would essentially have the same product!
It sounds like she didn't cancel your contract as stated in your title because she gave you another option, you should have taken it, I expect they didn't cancel at all and that it was you that cancelled and now you are upset that you didn't get the package you originally wanted from luna, kind of a compliment to them really if you think about it.
Value For Money
Excellent Snappers!
They are very creative individuals and captured our day perfectly. The images are so sharp in comparrison to other photographers. Would not hesitate to recommend to anyone, or use myself again if I ever get married again.
Eve
Value For Money
Dear Anna And Mark I (amy) Have Had Qu
Dear Anna and Mark
I (Amy) have had quite a time of adjusting to normal life since the wedding; 22 months in the planning and the day was absolutely perfect. It wasn't until I saw your photos that I realised why I was having such a hard time. It is very sad that it's all over, but I realise now that I was petrified of forgetting. I can now breathe a sigh of relief, because that will never happen. You have captured the day perfectly and have artfully locked our memories into pictures that we will treasure forever.
There is no fitting way to show our gratitude. We want to thank you from the bottom of our hearts for everything, you were an absolute pleasure to work with and have provided us with a perfect record of our perfect day.
We could not recommend you more highly.
With love and many, many thanks
Amy and Andy
Value For Money
Exeptional Wedding Photogrhaphers With A Wealth Of
Exeptional wedding photogrhaphers with a wealth of experience. Highly skilled and easy to work with. The quality of the photographs were second to none with amazing shots captured. Classic and contemporary shots. Team Luna excel and take pride in the quality of work they provide. Highly recommended and worth every penny. You will not be disappointed.
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